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Platinum Volkswagen
Hicksville, NY
1,044 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,044 Reviews of Platinum Volkswagen
October 30, 2024
I dropped off my car for a simple battery change, but when I picked it up, the window switch was broken and had sharp edges. They are denying that the damage happened while the car was in their care and when I picked it up, the window switch was broken and had sharp edges. They are denying that the damage happened while the car was in their care and are insisting I should cover the $99.95 cost to replace the switch. I'm frustrated by their refusal to take responsibility, as I should not be responsible for damage caused by their team. More
by BD
Employees Worked With
Steven Fox
October 17, 2024
I had a very pleasant experience of purchasing a new car at Platinum Volkswagen. Angela was very nice and professional in arranging an appointment for me, and Vildan made this experience uniquely comfortabl at Platinum Volkswagen. Angela was very nice and professional in arranging an appointment for me, and Vildan made this experience uniquely comfortable for me and my son, and the place truly felt like family-owned. More
by Izabela
Employees Worked With
Angela, VILDAN Senadam
September 26, 2024
Vildan was wonderful from the minute we met until we drove our new car off the lot. She was patient and very knowledgeable about the cars. She made the process a very pleasant experience. drove our new car off the lot. She was patient and very knowledgeable about the cars. She made the process a very pleasant experience. More
by lindann
Employees Worked With
VILDAN Senadam
May 30, 2024
My husband and I had such a great experience leasing our new vehicle with Platinum Volkswagen. Vildan Senadam, was great. She was so friendly , we got excellent care and explained everything and more about new vehicle with Platinum Volkswagen. Vildan Senadam, was great. She was so friendly , we got excellent care and explained everything and more about the car and the leasing process. We have been looking for a new vehicle for a few weeks and other dealerships wouldn't even give us any time. Thank you again. We love our new car. More
by chrissy0311
Employees Worked With
VILDAN Senadam
May 24, 2024
Do not give your business to Platinum Volkswagen! After leasing and buying four (4) cars from them, my wife and I recently had a problem where our 2020 Jetta with 32000 miles died due to a faulty eng After leasing and buying four (4) cars from them, my wife and I recently had a problem where our 2020 Jetta with 32000 miles died due to a faulty engine. Rather than help us with a car that was clearly under warranty, they washed their hands of my issue, saying that my mechanic failed to put oil in my car. This is a lie. My mechanic of over 20 years checked my car twice before towing it to Platinum and then checked it again in front of me when they towed my car from Platinum. I gave Platinum all of the maintenance records. In addition to walking away from my problem and helping a former loyal customer, they were arrogant and dismissive. I now have a legal matter which I WILL pursue as all of the evidence is in my favor. I paid off this car in January 2024 and now have a mess on my hands. Good bye to Platinum and Volkswagen as a brand. There are too many other dealers that would appreciate my business with many other quality brands. More
by JonF
Employees Worked With
Steven Fox
May 02, 2024
Manny is the man! Respectful and professional. Told him exactly what I wanted and he delivered. My wife and I walked in and in one hour we left the lot with a beautifu Respectful and professional. Told him exactly what I wanted and he delivered. My wife and I walked in and in one hour we left the lot with a beautiful car for our family. More
by EXCELLENT
Employees Worked With
Manny Lucas
