Platinum Volkswagen

I initited an internet inquiry for a VW Passat SE with Navigationa nd Sunroof. AJ Fiore was a pleasure to deal with. He was honest, straightforward and did not take me on 'wild goose chases.' He offered h Navigationa nd Sunroof. AJ Fiore was a pleasure to deal with. He was honest, straightforward and did not take me on 'wild goose chases.' He offered his price the first time and after I tried to negotiate it down, he welcomed me to check out other dealerships. I did and after talking to 3 other dealerships, I found that the best I could do was within a few dollars of what AJ offered me to begin with. True to my word to him, I went back to him and made the deal for the car from him. We have worked otu the whole deal by phone, email and text and the car is now waiting for me to pick up. AJ assured me it would take less than an hour to sign the papers and drive off from the dealership. My experience with AJ to date has been so good that I actually believe he means what he says. I just have a gut feeling about this person from the first time I talked with him and I think it is turning out true. He is honest and upfront. I would love all the dealers to be like this. I strongly encourage all to deal with AJ if you are even thinking of getting a VW car. I made a strange request to AJ about lending me a 'car bow' so I can use that to surprise a family member. I will write a follow up review after my visit to the dealership. More

I negotiated the price of a new car online with Krista and her sales manager John, and they agreed to an great offer on a new 2012 Jetta Sport Wagen TDI automatic. A no-nonsense, professional experience a and her sales manager John, and they agreed to an great offer on a new 2012 Jetta Sport Wagen TDI automatic. A no-nonsense, professional experience all around. For anyone who is prepared, understands how to negotiate as a consumer, Platinum VW is a great place to buy a new car. Thank you More

I just purchased a new Jetta from Platinum. I had a great experience and would recommend this dealer to anyone looking for a Volkswagen. The place is clean with a friendly environment and helpful work great experience and would recommend this dealer to anyone looking for a Volkswagen. The place is clean with a friendly environment and helpful workers. My salesman was AJ Fiore. We did most of our communicating over the phone. He was very helpful and really went the extra mile to help me. He was never pushy and did not try to sneak any added costs to the vehicle. He is honest and friendly. AJ really took out the stress that usually comes with buying a car. He was patient with all my questions and never gave the impression that he was too busy to help. The finance person I worked with was Eric Outcalt. He too was very friendly, knowledgeable, and helpful. Eric took the time to explain all my options and made sure I understood them all. He also took his time and made sure I didn't feel rushed. The owner, Josh Lever also came by and made sure that everything went smoothly and that I was well taken care of. Before leaving, they were sure to show us all the details of the car, even small things like how to change the time and select your preset radio stations. I would definitely recommend platinum VW. More

I now have a Jetta Sportswagen TDI which I was told (by another dealer) that I couldn't get at the price I wanted but I DID. AJ Flore is an honest honorable man who said and did what he would do and did another dealer) that I couldn't get at the price I wanted but I DID. AJ Flore is an honest honorable man who said and did what he would do and did it, well done AJ. Best of all I did it over the phone and then did a test drive. The car is and was immaculate when I picked it up. Get this I was not allowed to drive away till the options were explained to me, that's service. The sales room was clean and modern with an atmosphere of quite professionalism and I saw lots of clientele buying. The service manager and the sales manager never pressured me to get extras but did explain completely my questions, what a fantastic dealership. When all was finalized I was escorted to the car by AJ and Debbie but stopped by Josh the senior salesperson and asked if all was well (it was not another opportunity to sell something) the place is genuinely friendly and personal. I had sent massive amounts of time researching my next vehicle from hybrids to diesels only Platinum gave me what I needed, a great car and great service. More

My original intention was to purchase a different car from a different dealership. My feeling was that I would sacrifice service for price, so I went to a dealer whom instructed me that I should come bac from a different dealership. My feeling was that I would sacrifice service for price, so I went to a dealer whom instructed me that I should come back for a test drive because I "needed to have an appointment". Thankfully, that made my decision to go with a Volkswagen much easier. I went to Platinum Volkswagen based on a recommendation from a family member and was extremely pleased with the experience. Al made the car buying experience painless by taking all my requirements into consideration; he went above and beyond to assist me when my original insurance company did not adequately do its job. David sat with me and explained every facet of financing to a degree that made me completely comfortable with the price of my car and what I was getting. Debbie went over every feature inside my car so that I would get the most out of the driving experience. Josh, the owner of Platinum VW, was friendly and in touch with all of the customers. I would absolutely recommend this dealer to anyone - regardless of what you are looking to buy, consider a Volkswagen from this dealership. From start to finish, they will sell you a car within a decent price range and give you a comprehensive car buying experience. More

They are the nicest dealers that I have ever met. You could tell that Dave and Al both were honest and they were not looking to just get us to buy more than we had to offer just so that they could make a could tell that Dave and Al both were honest and they were not looking to just get us to buy more than we had to offer just so that they could make a great amount of money. I loved that about them. Dave definitely knew what he was talking about when it came to offering us tires. He gave both the pros and the cons and he also did not seem too pushy. Al was very pleasant and patient when he was dealing with multiple customers at once. More

Platinum VW provides a no pressure atmosphere which is very welcoming. My sales advisor Krista was extremely friendly and knowledgeable. We were able to work out a good deal on the vehicle leased (New 201 very welcoming. My sales advisor Krista was extremely friendly and knowledgeable. We were able to work out a good deal on the vehicle leased (New 2012 Tiguan). Upon vehicle orientation/delivery it was determined that the sunroof was not working properly. I was assured that this could be easily fixed and the service department would be able to give us an immediate appointment to fix the issue and even provide a loaner car. My sales advisor was kind enough to follow up the next day and ensure that I was able to make an appoinment - a true testament to the emphasis on customer satisfaction. When I dropped off the car I also mentioned that the transmission seemed to shift rather quickly. The service department not only fixed the sunroof issue but also reprogrammed the transmission to provided a better ride quality! I would definitely recommend Platinum VW to others as they take service seriously and stand behind their products. Josh (owner) and his team have a winning formula! More

Initially my wife and I were going to purchase another brand, however we decided to visit Platinum first due to us living around the corner. We were treated professionally and with respect from the momen brand, however we decided to visit Platinum first due to us living around the corner. We were treated professionally and with respect from the moment we walked in. Our first visit was late Sunday evening, just a few minutes before close. I know from being in retail that shopping right before close can lead to a bad experience (the staff can sometimes be over eager to leave). This was not the case - Joe Riccobene took the time to ask us qualifying questions in order to determine our needs and wants, and made it clear that he will work within our budget. By this point the dealership was closed, so we agreed to come back the next day and test drive the vehicle. The Jetta drove very smoothly; Joe made sure to talk about the features of the vehicle, but also he let me enjoy the ride with some silence (to let me hear the engine/transmission). We looked at some numbers after the test drive, and I expressed a few concerns about my budget. I came back later that evening with my wife to talk about the price some more. I did not have to negotiate - Joe advocated for me, and got me to a price I felt more comfortable with. We filled out the credit application, and decided to move forward with the purchase. Joe worked with my insurance company to get me insured, and followed up with me each step of the way. I just drove the car off the lot this morning, and am very pleased. I could not have better things to say with everyone at the dealership - The owner took a few minutes for small talk, and to make sure that I was comfortable, another gentleman took the time to make my wife a cup of coffee while we waited, and I was helped by a friendly woman who showed me the ins and outs of the smaller points of the vehicle before driving off the lot. I did not initially see myself in a VW, however, the patience, courtesy, and professionalism of the team at Platinum made me more than happy to spend my money locally at a dealership that is committed to their customer base. If you're looking for a no hassle, no pressure experience: go see Joe Riccobene at Platinum VW. More

Great service and follow up. I really felt taken care of and confident that if any problems are to occur I can count on the employees there to take care of me. and confident that if any problems are to occur I can count on the employees there to take care of me. More