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Platinum Volkswagen - Service Center

Hicksville, NY

4.4
146 Lifetime Reviews • Review Dealership
Call Service Center (516) 942-7300

146 Reviews of Platinum Volkswagen - Service Center

Sort by
December 14, 2020

"Claimed that was uneducated. What a rude thing to say to..."

- Uneducated liar according to josh lever

Claimed that was uneducated. What a rude thing to say to a customer. Don't trust Josh a d platinum vw. They are not worth spending your hard earned money at!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Steven Fox
1.0
Josh Lever
Report | Print
Dec 14, 2020 -

Platinum Volkswagen responded

You have never stepped foot into Platinum until today. You serviced your car and went home to find all of the sudden your Uber screen was cracked. You then tried to lie to the service department. When you were denied there you looked up Josh the General manager so you can threaten him that you needed the screen to be fixed. After that you proceeded to write bad reviews as you stated in your email as you did not get your way. All over a 100 Uber screen that was already broken before Platinum touched your car.

Dec 15, 2020 -

Uneducated liar according to josh lever responded

This is what the owner of Platinum VW said about me in an email; "That is why you drive Uber putting your education to work. The sad part is you're an outright liar, and you think you know facts but you're all wrong on all accounts. This will be my final communication with you. Thank you, Josh Lever General Manager Platinum Volkswagen D: (516) 342-7771 F: (516) 331-0000 W: PlatinumVW.com facebook twitter"

Dec 15, 2020 -

Platinum Volkswagen responded

Corey you can try to play spin this to the public anyway you want. This is about a screen not anything else you called looking to fight everyone at Platinum your requests were all denied and now you want to show everyone how well you write. You were rude to my staff calling my service managers names. Then you wanted to fight with someone above my service manager you looked up the general manager, Your accusatory manner and your actions are not acceptable they way you handled your self in not acceptable. Your attacked my service manager on a personal level and then you continued to act towards the same way, the general manger on a personal level threatening bad reviews if Platinum did not fix your screen. You can write all the bad reviews you want however Platinum is not going to deal with this any further.

Dec 15, 2020 -

Uneducated liar according to josh lever responded

What a car salesman will say to protect his reputation. Read Platinums VW's reviews with their numerous LAWSUITS and decide for yourself!

Dec 15, 2020 -

Platinum Volkswagen responded

Please do check our reviews.

Dec 15, 2020 -

Uneducated liar according to josh lever responded

I am a special education school teacher and i drive for Uber to help pay for mom's cancer treatment. I never lied to your dealership and i swear on my mother's life. I never wanted any reimbursement, just the admission that my vehicle's interior was damaged by your team.

Dec 15, 2020 -

Platinum Volkswagen responded

Please don't swear on anyone's life that is not healthy. Like I said in all your ranting an raving no one here broke your Uber screen or they would have admitted it. You tune has changed to the public as yesterday you were demanding and accusing Platinum employees. If it was that important to you you would have checked at the time of pickup. We suggest with all your issues that you have that you return to your selling dealer. They will help you in the future. You still cannot drive a car leased or financed for Uber. So your still in the wrong with the bank and your warranty. Good luck.

Dec 15, 2020 -

Uneducated liar according to josh lever responded

BBB remains operational and focused on serving our business community. Read more. Platinum Volkswagen LLC New Car Dealers Contact Information 340 W. Old Country Road Hicksville, NY 11801-4102 http://www.platinumvw.com Customer Reviews 1.8/5 Average of 5 Customer Reviews

Helpful
April 20, 2020

"Amazing experience ! They stopped at nothing to make sure..."

- Xmellypoox

Amazing experience ! They stopped at nothing to make sure everything was good and I was happy. They made me feel very welcomed. Best volkswagen I have ever been to.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tony Basile
5.0
Steven Fox
5.0
Josh Lever
5.0
Moses Quiroz
5.0
Other Employees : Rick !
Report | Print
Apr 20, 2020 -

Platinum Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! It's wonderful to hear that the service team went above and beyond for you. josh@platinumvw.com

Helpful
February 29, 2020

"Simple drop off, texted updates, sent a Lyft as a..."

- The cloud

Simple drop off, texted updates, sent a Lyft as a shuttle, attentive to details, friendly, got to sit while taking to the service rep while planning the right service, no pressure

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tony Basile
5.0
Steven Fox
5.0
Other Employees : Front desk
Report | Print
Mar 01, 2020 -

Platinum Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Platinum Volkswagen. Please don't hesitate to reach out if you need anything else. josh@platinumvw.com

Helpful
February 29, 2020

"I would highly recommend for those who are a Volkswagen..."

- jcastillox5

I would highly recommend for those who are a Volkswagen owners to Service your car for any needs because the service advisors are extremely helpful and honest people.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Manny Lucas
5.0
JOSEPH RICCOBENE
5.0
VILDAN Senadam
5.0
Tony Basile
5.0
Steven Fox
5.0
Bill Q
5.0
Josh Lever
5.0
Moses Quiroz
5.0
John Grossmann
5.0
Other Employees : Louis Velasquez
Report | Print
Feb 29, 2020 -

Platinum Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Platinum Volkswagen. Best- josh@platinumvw.com

Helpful
February 08, 2020

"Awesome service. Will not go anywhere else. Staff..."

- esietas

Awesome service. Will not go anywhere else. Staff knowledgeable and only recommended what needed to be done. Everyone very courteous and friendly. Used overnight drop off and got a call 1st thing in the morning.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steven Fox
5.0
Report | Print
Feb 09, 2020 -

Platinum Volkswagen responded

Thank you so much for taking the time to leave us this wonderful feedback! We appreciate your business.

Helpful
February 06, 2020

"fixed the issue promptly and completely"

- vsenadam

John Grossman is a knowledgeable service advisor and Reggie is a top-notch technician. I went in for routine maintenance and a small issue and they took care of it all, even sent a Lyft for me to return to the dealership.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Grossmann
5.0
Report | Print
Feb 06, 2020 -

Platinum Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that John and Reggie took good care of you. Thank you again for choosing Platinum Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Josh josh@platinumvw.com

Helpful
January 31, 2020

"I was able to get an appointment in a timely manner. All..."

- kdema2

I was able to get an appointment in a timely manner. All my needs and questions and concerns were attended to. Everyone was friendly and considerate. Very happy and pleased with the experience.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steven Fox
5.0
Report | Print
Feb 01, 2020 -

Platinum Volkswagen responded

We are so pleased to hear about your great service experience at our dealership. If there is anything further we can do to assist you, please let us know! Best, Josh josh@platinumvw.com

Helpful
January 24, 2020

"Always a great experience with Josh and John and Platinum..."

- HeatherBunny

Always a great experience with Josh and John and Platinum VW! Reliable, fast and efficient service. Very happy every time I get my VW serviced.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Josh Lever
5.0
John Grossmann
5.0
Report | Print
Jan 24, 2020 -

Platinum Volkswagen responded

Hi Heather, Thank you for the kind words for Josh, John and the rest of our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. We sincerely appreciate your business. Sincerely, Josh at Platinum Volkswagen josh@platinumvw.com

Helpful
November 02, 2019

"I don’t have much to say. Because the service I got was..."

- Gios

I don’t have much to say. Because the service I got was excellent Steve fox and Elizabeth at the cashier. Very professional 👍🏻 Just keep up the excelente work

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steven Fox
5.0
Other Employees : Elizabeth at the cashier excellent service
Report | Print
Helpful
October 09, 2019

"Effortless!"

- Bob

Once again an excellent experience with this terrific service team. So glad I made the decision to come to Platinum and will only come here for service. Thank you very much!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steven Fox
5.0
Report | Print
Helpful
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