Plattsburgh Ford

Excellent Service We Love Darlene. She always goes above and beyond. We had hit a deep pothole coming into Plattsburgh only to discover a severe vibration. I was due We Love Darlene. She always goes above and beyond. We had hit a deep pothole coming into Plattsburgh only to discover a severe vibration. I was due for surgery in Saranac Lake the following Monday. I called Darlene told her my situation and she got us in immediately. We were so grateful. Thank you Plattsburgh Ford and Service manager Darlene for caring about us. More

Liar's and use foul Language My 2007 Mustang that I bought from Plattsburgh Ford has had an Airbag recall for almost 2 years and every time I called about getting it fixed I was t My 2007 Mustang that I bought from Plattsburgh Ford has had an Airbag recall for almost 2 years and every time I called about getting it fixed I was told they only received 4 airbags a month. I called Plattsburgh Ford on June 30 , 2018 at 8:15 am and spoke with the Service Manager Darlene and asked about ordering an Airbag as it was close to the first of July , I had told her I wanted to get one before they were all gone for the month and she stated she didn't know who ever told me that but that was not true. She did say she would order one that day but could not tell me when it would arrive or even give me an estimate date of arrival. I asked her name which she did give me but I was not sure how to spell it (Her last name) I asked her to please spell it , she replied by using the "F" word in her answer to me ! I was dumbfounded. My wife later called to speak to the owner , The owner was no help at all. I feel they are rude , speak nasty, don't care about their customers , lie, and don't want to fix issues that are safety recalls. Plattsburgh Ford's owner is a "Nobody" just as he states , he call himself a Nobody and he is right. He is useless and a liar just as his Service Manager Darlene the nasty mouth is. They treat people like dirt and don't care. They don't care about you or your safety. More

Service Manager is an outright Liar PLEASE do not go to this dealership for your own sake. The dealership sold us a 2775 extended warranty on a 5000 car. Service director told us to b PLEASE do not go to this dealership for your own sake. The dealership sold us a 2775 extended warranty on a 5000 car. Service director told us to bring car elsewhere for service so we did. Ford Warranty did not cover repairs because dealership lied about how we needed to handle the extended service plan. Darlene has NO INTEGRITY - do not go there... go to Dannemora Ford. Be treated like a human being - Plattsburg Ford treats their customers like animals and THEY are the animals. More

horrible I never will get a ford again especially from them horrible service one thing they can't do right is notify you when parts come in for your car to be I never will get a ford again especially from them horrible service one thing they can't do right is notify you when parts come in for your car to be fixed and when you ask them about it they lie y to you and say they called. No voice mail no missed call More