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Plaza Lincoln - Service Center

Leesburg, FL

4.5
993 Reviews

993 Reviews of Plaza Lincoln - Service Center

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May 05, 2019

First time Lincoln dealer visit Bought a Lincoln and had to address a minor issue. By far, the best car dealership experience. Service folks were very professional, did what they sai More

by JDM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service - Christy
May 07, 2019 -

Plaza Lincoln responded

It was our pleasure! But thank YOU for the stellar review. We hope to see you back next time!

May 04, 2019

felt right at home no issues in and out 1 hour very friendly staff they treated me like I knew exactly what I was talking about.which i don't More

by VICTHEFONZ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheritta Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2019 -

Plaza Lincoln responded

Thank you for the kind words, we were happy to help!

May 02, 2019

Knowledgeable, efficient, timely Appointment was made within my time needs. Car was picked up at my door on time with a new loaner and with no hassle. Even when I changed the return More

by MRGILL1074
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Mccarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All Service Representatives
May 03, 2019 -

Plaza Lincoln responded

Thank you for the stellar review! We put a lot of hard work into our business to ensure our customers feel the exact things you mentioned above. That said, we really appreciate you taking the time to voice that with us. Hope to see you back!

May 01, 2019

No service Three months ago I went in for a part for my car the Mirror and the seat was rubbing against the consul scratching everything they said there was no More

by Gratton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Uknown
May 03, 2019 -

Plaza Lincoln responded

Thank you for leaving us your review. We do everything we can to ensure that each and every one of our customers leaves feeling satisfied with our work. Sometimes we miss the mark, and we understand your frustration. If there is anything else we can do to help earn back your business in the future please let us know.

April 28, 2019

Quick and professional Robert Giugno was courteous and thorough. He accomplished all my requests in a pleasant manner. He explained all work performed and even washed and More

by WM.DUNLOP7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mccarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Giugno
Apr 29, 2019 -

Plaza Lincoln responded

Thank you for the review! We look forward to seeing you back some time soon.

April 27, 2019

Damaged my MKC; tried to avoid responsibility. Oil changed; filler cap left off; 1 1/2 qts oil sucked out onto engine. Service management attemped to avoid recording the issue in a manner that woul More

by HOLMESPERDUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Stone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : management; General manager
April 23, 2019

Unplanned service prompt and courteous My MKC’s electronics were acting funny and I couldn’t use Navigation or turn the radio off. I stopped by Plaza without an appointment. The service rep More

by JIMBARRETT2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mccarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2019 -

Plaza Lincoln responded

Thank you for the kind review! When things like this come up it can always be a pain, but we're glad you thought of us to help you with a quick fix.

April 20, 2019

Body Work My Lincoln was keyed in a parking lot. I received estimates from the Lincoln dealer & from a private body shop. The Lincoln dealer was 40% less. Th More

by scoppens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy in body shop
Apr 24, 2019 -

Plaza Lincoln responded

Thank you for leaving us your review! We were happy to help!

April 20, 2019

Oil change Very friendly staff. Was told how long it would take and she was pretty close. Always came back to keep us updated. They was the car too. More

by Oot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christie cook
Apr 24, 2019 -

Plaza Lincoln responded

Thank you for your review, hope to see you back next time!

April 19, 2019

Worst communication ever!!! While I was waiting in the waiting area (which I was told it would take 2 and 1/2 hours for my service) half way thru I was told the mechanic went to More

by Gp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom