Plaza Lincoln - Service Center

Ms. Cook Ms.Cook has been exceptional in your service.department. She tells you exactly what to expect, no surprises. She is a great employee for Plaza Lincoln Ms.Cook has been exceptional in your service.department. She tells you exactly what to expect, no surprises. She is a great employee for Plaza Lincoln. More

5000-mile service Used the valet option for first time; very convenient! No reason to miss or delay service going forward! Only negative is that although vehicle was su Used the valet option for first time; very convenient! No reason to miss or delay service going forward! Only negative is that although vehicle was supposed to receive complimentary wash and vacuuming, the vac wasn’t done even though it was listed as completed on the final job ticket. Minor detail; outstanding service overall. More

First time Lincoln dealer visit Bought a Lincoln and had to address a minor issue. By far, the best car dealership experience. Service folks were very professional, did what they sai Bought a Lincoln and had to address a minor issue. By far, the best car dealership experience. Service folks were very professional, did what they said they would do, and got our car back to us quickly. Thanks! More

felt right at home no issues in and out 1 hour very friendly staff they treated me like I knew exactly what I was talking about.which i don't no issues in and out 1 hour very friendly staff they treated me like I knew exactly what I was talking about.which i don't More

Knowledgeable, efficient, timely Appointment was made within my time needs. Car was picked up at my door on time with a new loaner and with no hassle. Even when I changed the return Appointment was made within my time needs. Car was picked up at my door on time with a new loaner and with no hassle. Even when I changed the return of my car to “I’ll drop off the loaner and pick up my car”, there was no problem. My car was ready at the time it was promised. Service representative was friendly/courteous and was able to tell me exactly was was needed, why, the cost, and when the next service was needed and what items needed to be addressed at that time. My car was returned cleaned and in perfect condition. I have dealt with the various Service Representatives at Plaza, and they all have the same work ethic - that, as a Lincoln owner, my satisfaction is the only priority!! More

No service Three months ago I went in for a part for my car the Mirror and the seat was rubbing against the consul scratching everything they said there was no Three months ago I went in for a part for my car the Mirror and the seat was rubbing against the consul scratching everything they said there was nothing they could do about the seat and they would order a mirror I went to another Lincoln dealer they immediately put a new mirror on order the seat which was installed wrong replaced it and sent me on my way they were very good I would never go back to your place again More

Quick and professional Robert Giugno was courteous and thorough. He accomplished all my requests in a pleasant manner. He explained all work performed and even washed and Robert Giugno was courteous and thorough. He accomplished all my requests in a pleasant manner. He explained all work performed and even washed and cleaned my MKX More

Unplanned service prompt and courteous My MKC’s electronics were acting funny and I couldn’t use Navigation or turn the radio off. I stopped by Plaza without an appointment. The service rep My MKC’s electronics were acting funny and I couldn’t use Navigation or turn the radio off. I stopped by Plaza without an appointment. The service rep came out and tried to determine the problem. When she couldn’t she made a scheduled appointment for a couple of hours later. The problem was resolved and I got my SUV back all clean and shiny! More

Body Work My Lincoln was keyed in a parking lot. I received estimates from the Lincoln dealer & from a private body shop. The Lincoln dealer was 40% less. Th My Lincoln was keyed in a parking lot. I received estimates from the Lincoln dealer & from a private body shop. The Lincoln dealer was 40% less. The car looks as good as new & was returned on time. More