Plaza Motor Company

I had a terrible experience with Plaza Motors. First, I must take responsibility for leaving my Mercedes at the service department for way too long. They had done a few thousand dollars' worth of First, I must take responsibility for leaving my Mercedes at the service department for way too long. They had done a few thousand dollars' worth of repairs on my 1996 300SL (a classic car), but they were unable to find a defective part that helped with the car's diagnostics, so I paid the invoice and picked up the car. My wife found the part on eBay, which was fortunate, because after paying the repair bill and driving the car for a few days, it still exhibited the same problem it was having when I brought the car in for service. We returned the car and gave them the part we'd purchased. They subsequently contacted us and sent an $ 8,534.00 repair estimate. I wanted an explanation for the repairs being suggested, but did not contact them in a timely manner. The repair tech contacted my wife at one point and asked what we intended to do with the car. She told him that I was going to call him to discuss the proposed repairs. When I finally called, (once again, i let the matter go unresolved for several months), I was advised that the car had been unilaterally determined by them to be an abandoned vehicle, so they called a towing company, and without advising me in advance, as required by state law, had the car towed from their lot. When I spoke to the service tech's boss, he gave me a phone number he said he used to try to reach my wife. The phone number he said he called was not my wife's phone number. I told him that it seemed to me that what he did raised the problem to the level of becoming a legal matter, to which he replied "Get all the lawyers you want. We're not obligated to inform you of what we did. I made the call to your wife as a courtesy". I called the towing company, and after paying $1380.00, was able to retrieve my car. This is not about the towing company, which came and towed the car at Plaza Motors' instruction. This is about Plaza Motors and their disregard for a process mandated by law. We owed them no money, and they had my wife's email address and correct phone number, because they'd called her more than once while making the initial repairs, which we paid for, and emailed her the repair estimate. The Capps family owned Plaza Motors for many years, and when I did business with them, it was always a professional and satisfying experience. That certainly is no longer the case. More

The receptionist greeted me immediately, and Frederick Smith arrived to help me within 30 seconds. Frederick was very helpful and knowledgeable. There was no hard sell, but Frederick understood what I was Smith arrived to help me within 30 seconds. Frederick was very helpful and knowledgeable. There was no hard sell, but Frederick understood what I was looking for and brought me vehicles to test drive. After four test drives, I decided to purchase a new GLE 450. Frederick Smith was very accommodating and conscious of my time. I returned after three hours, the paperwork was ready, Frederick gave me a quick tutorial on how to operate my new Mercedes, and I was on my way by 4 pm. I have received several calls from Frederick since purchasing, checking to make sure that all is well with my new vehicle. I returned to have the installation of the I Bra, and Taurez who handled the loaner car was extremely helpful and accommodating. ‘Hatch’ was also very competent in his explanation of the documents, and of the add-ons, without hard sell tactics. Hopefully my future dealings with the service department will go just as smoothly as they did with sales. More

We came to see a GLS and Frederick helped us with a test drive that made us fall even more in love with it. Thank you Frederick for all your work! drive that made us fall even more in love with it. Thank you Frederick for all your work! More

Fred is a great dealer — he took his time to go over every detail of the car I was interested in. every detail of the car I was interested in. More

Lauren and Matt were great. They made it seamless and were great at whet they do. I highly recommend doing business with them. This is my 2nd car from them this year. They made it seamless and were great at whet they do. I highly recommend doing business with them. This is my 2nd car from them this year. More

Bob is an amazing person to work with. He mad the car buying experience amazing. He mad the car buying experience amazing. More

First time going to plaza Mercedes and our first Mercedes. We are very happy with the dealership and our salesman Bret Lombardo. . He answered all our questions and he was so nice and he definitely Mercedes. We are very happy with the dealership and our salesman Bret Lombardo. . He answered all our questions and he was so nice and he definitely mades us feel important. We also talked to Matt Tannehill. He was very nice and helpful also. Matt and Brett really worked hard to get our trade in , our new lease , to a number we could all agree on. They never put any pressure on us and I highly recommend Bret,Matt and the dealership More

Plaza is definitely a premiere dealership that goes above expectations to meet the needs of their customers. We’ve interacted with several car dealerships over the years and none provided the level of servic expectations to meet the needs of their customers. We’ve interacted with several car dealerships over the years and none provided the level of service and attention that we received from Plaza. More

The service people are amazing ! I received fast, knowledgeable and respectful attention from the beginning to the end!! Definitely will go back and recommend to my friends and fami I received fast, knowledgeable and respectful attention from the beginning to the end!! Definitely will go back and recommend to my friends and family ! More