Pohanka Acura

Best experience possible I had been working with Hana Supnadi at Pohanaka and other dealerships. I received an offer from Frankel Acura that turned out to be a ploy to get me I had been working with Hana Supnadi at Pohanaka and other dealerships. I received an offer from Frankel Acura that turned out to be a ploy to get me in (if it seems to good to be true, it probably is). I was honest with Hana and she came through with a great price that made me realize customer service still does exist!!! She was effiecient, more than fair, and extraordinarily pleasent to work with. I would recommend her and Pohanka to anyone. More

OUTSTANDING IN EVERY WAY: PHILLIP CARLETON IS THE MAN! Phillip Carleton is indeed "The Man". From the moment I first made contact with him on the phone, after conducting an extensive hunt for a well-pric Phillip Carleton is indeed "The Man". From the moment I first made contact with him on the phone, after conducting an extensive hunt for a well-priced fully loaded 2016 MDX SH-AWD Advance with Entertainment, I knew I had find an honest and fully engaged sales rep. We spent a lot of initial time on the phone, because the dealership was 200+ miles from my phone -- I had found the car on AutoTrader. Pohanka's price was dramatically better than anyone else's -- and I knew I'd best gobble that black-on-black '16 up -- because it was a steal. In numerous conversations with Philip he was transparents about everything - I didn't feel he was sandbagging me. Now I'm not stupid -- I know that the dealers WANT you to believe that you've done better than you have - and that there are holdbacks and other incentives which make them whole even when the price is low. But fundamentally, the pricing on the car was so rock solid that it didn't matter -- I felt they had a right to take something off the table. We did a trade-in. He worked hard to ensure that I got the same price offered to me that had been offered at another dealership, even though initially his used car evaluator was well below that number. On the day we showed up to pick up the MDX, it was almost funny -- he recognized me immediately - and we had an easy and fun time transacting the details of the purchase. He also did what others have not -- he went to great trouble to make sure we had genuine comfort with the car, and coached us in GREAT detail on the myriad systems. And finally, we got a follow-up call a couple of days later, wanting to be sure that we were satisfied and that all was right. He was entirely sincere -- this wasn't a kiss-off -- and when my wife had concerns about how her Samsung Bluetooth was working properly between the car and her Waze app, he took genuine interest in helping us resolve it. So - bottom line -- he's a great fellow, entirely affable and likeable -- and conducted himself with professionalism and warmth. We got a very fair deal from Pohanka. What more can you ask for? More

Good Experience I had a good experience at Pohanka Acura. The original salesperson I began working with had to leave before all the paperwork was completed on my pur I had a good experience at Pohanka Acura. The original salesperson I began working with had to leave before all the paperwork was completed on my purchase and Joshua stepped in and ensured the remaining time at the dealership was stress free. He was very helpful and was able to answer any questions I had. He offered his services to help explain some of the technology functions on my vehicle and other questions I might have after driving my new vehicle for a couple days. After speaking with him I could tell he was very knowledgeable about the vehicle and provided a lot of informative information. I would definitely recommend Joshua to friends interested in purchasing a Acura vehicle. More

Love me some Pohanka Acura I just got my 4th Acura from Pohanka and am very happy with the help I received from Phuong Davidson (703-652-3664). She is the bomb! She took care o I just got my 4th Acura from Pohanka and am very happy with the help I received from Phuong Davidson (703-652-3664). She is the bomb! She took care of me and worked hard to get me what I wanted. Super sweet, a hard worker, and real cares about the customer. I got my last new Acura from another Dealer in the DC area and was not as happy with the assistance I received. I got my first one at Pohanka in the early 2000s so I went back to Pohanks. They are also where I historically have had all my service done as well and that is also a great experience. I was also looking as going American with a Chevy Malibu (which Phuong also helped me with since they are part of the Pohanka family) but ultimately decided on Acura after owning 3 of them 2 TLs and a TSX. I got the TLX this time with the Tech package. The Business and Finance side of it was super fast and efficient. Usually you sit with the Finance guy for an 45-60 minutes. I was out in 30! Love that! Great experience overall. More

Great experience and happy with my new Acura This is my fastest car shopping experience, thanks to Yong Kim's professional services. He's very knowledgeable on Acura features and come up with com This is my fastest car shopping experience, thanks to Yong Kim's professional services. He's very knowledgeable on Acura features and come up with competitive offers. We did our homework and Mr Kim is working hard to get our expectations met. Overall I'm happy with the service and the new car. Would definitely recommend Pohanka to my friend. More

Great Experience! Yong Kim is an awesome person! I am very impressed for his service. I search lots of car from CarGurus but Yong Kim is the only one who kept trackin Yong Kim is an awesome person! I am very impressed for his service. I search lots of car from CarGurus but Yong Kim is the only one who kept tracking you whether you buy car or not. Briefly to say, great experience and great dealer! More

Purchase of a new car. Purchased a new Acura MDX. John Brockmeyer was my sales representative. Very helpful, professional, respectful.........The entire experience was p Purchased a new Acura MDX. John Brockmeyer was my sales representative. Very helpful, professional, respectful.........The entire experience was positive and I highly recommend Pohanka Acura as well as working with John. More

Kept their word From the moment I walked in I felt the staff at Pohanka was working for me. After speaking with Ziad on the phone he was confident that he could get m From the moment I walked in I felt the staff at Pohanka was working for me. After speaking with Ziad on the phone he was confident that he could get me in the vehicle I wanted. I have delt with other dealerships even another Acura dealership where I felt my time was wasted but at Pohanka they got the deal done and I will certainly be back and recommend Pohanka to family and friends. More

The best car buying experience Prior to Pohanka Acura, I had bought 4 cars from Toyota, Honda, Nissan and Hyundai. However, I have been to a lot more dealers, more than 20 to buy t Prior to Pohanka Acura, I had bought 4 cars from Toyota, Honda, Nissan and Hyundai. However, I have been to a lot more dealers, more than 20 to buy those 4 cars. Every single of them, I was exhausted to deal with those sales people in price and trade-in price. I was even getting a headache when I decided to get a new car because my CRV was getting old. However, the experience with Frank Ha was totally different. Actually, I was enjoying it. He was very friendly and knowledgeable. He first took care of my car's trade in value while we are checking out the new car. Usually, they do this last because they don't want to waste their time. However, he did it first even he was not sure if I am going to buy a new car or not. This made a big difference and it helped us to speed up the negotiation. So far it was my best buying experience. More

Great buying experience, straightforward sales process. Joshua Gettis was friendly and straightforward and helped me find the right vehicle, in the right price range for my budget. He was patient and ve Joshua Gettis was friendly and straightforward and helped me find the right vehicle, in the right price range for my budget. He was patient and very well informed. He was happy to show me around the lot as I looked at every possible option to find the right car. Once we selected a vehicle, he made the trade-in/buying process very quick and easy. The customer service provided by everyone at this dealership was prompt and friendly. I would definitely buy from here again. More