Pohanka Acura

Wonderful Car-Buying Experience We dropped in to Pohanka Acura on what turned out to be a busy Sunday Afternoon. Hana met us cheerfully and took great care of us. She listened to o We dropped in to Pohanka Acura on what turned out to be a busy Sunday Afternoon. Hana met us cheerfully and took great care of us. She listened to our needs and concerns in choosing a new vehicle. She patiently took us out for test drives in multiple models and patiently answered all of our questions. I have never (in over 30 years of driving/shopping for vehicles) had anyone explain in such detail all of the functions and accessories of a vehicle. Then while, Ray Morton seamlessly took care of financing, Hana ensured every accessory was skillfully installed. Great experience and well worth the extra few miles we drove to get to Pohanka rather than the other Acura dealers in our area. More

Fast and efficient It was the fastest and most professional experience I've ever had at the dealership. Mr. Ha was knowledgeable, kind and very pleasant. Highly recommen It was the fastest and most professional experience I've ever had at the dealership. Mr. Ha was knowledgeable, kind and very pleasant. Highly recommended. More

Pohanka Is Amazing From the service team to Yong Kim & Ray Morton in Sales & Finance, the dealership & people are top notch. I strongly recommend Pohanka Acura to all. From the service team to Yong Kim & Ray Morton in Sales & Finance, the dealership & people are top notch. I strongly recommend Pohanka Acura to all. More

Excellent buying experience I recently leased a new car from Pohanka. My salesman was John Brockmeyer, and he was fabulous. His manager Rob Ferris was also a true gentleman. Thes I recently leased a new car from Pohanka. My salesman was John Brockmeyer, and he was fabulous. His manager Rob Ferris was also a true gentleman. These two individuals got me a fantastic deal for the exact car that I wanted. I will recommend this dealership and both of these gentleman to family and friends. More

Great customer service and great price!! Yong Kim provided excellent customer service and was very to answer all my questions and responded promptly. I definitely recommend Yong and Pohanka t Yong Kim provided excellent customer service and was very to answer all my questions and responded promptly. I definitely recommend Yong and Pohanka to my friends and family. Pohanka provided the best price in the market. More

wonderful test drive and buying experience! Thank you so much! I am loving my new RDX so far. Phillip Carleton and Frederick Asiedu were wonderful! Thank you for a wonderful test drive and buyin Thank you so much! I am loving my new RDX so far. Phillip Carleton and Frederick Asiedu were wonderful! Thank you for a wonderful test drive and buying experience! More

Terrible post sales services Bought my car from them in Dec. Unfortunately, they made a careless mistake when filing in the title registration to DMV. I called the salesperson in Bought my car from them in Dec. Unfortunately, they made a careless mistake when filing in the title registration to DMV. I called the salesperson in February to enquire. He called me back the next day, give me a long story and basically saying no mistake has been made and ask me to wait from DMV. I checked with DMV again and get the email statement from them saying there is a mistake in paperworks done by the dealer. Only then Pohanka take me seriously. The salesperson refer me to the finance manager. The finance manager acknowledge the mistake and promise me to rectify within 1-2 weeks time. After 3 weeks and still no news, I contacted her again. She asked me to wait for another week. I waited but yet nothing happen. Tried called her to no available and leave numerous messages through the receptionist and voice mail but she never response back. At the end she just response to my email by referring me to the Title Manager. And the title manager?? Is almost non existent. Can't get her through emails or phone calls for days. It takes her a full week to response to my email saying nothing has been done since she cannot get hold to the person who can rectify the mistake. It has been more than a month from my first enquiry but yet nothing has been done??? I have been very frustrated with their slow response and yet they manage to give me more frustration. Oh..and don't expect an apologetic gesture from them. So far what I can get, is a feeling that I have been a nuisance to call them to rectify their OWN mistake. I'm not sure if this is Pohanka standard customer service or I'm just unlucky to get the rotten eggs in the basket. Mistake can happen everywhere but these people do not put any effort to rectify them or being apologetic about it. More

A very satisfying experience. Top quality customer service. Thank so much for your hospitality and excellent customer service. We had a smooth buying experience. The salesman, Yong Kim, was very knowledgeable a Thank so much for your hospitality and excellent customer service. We had a smooth buying experience. The salesman, Yong Kim, was very knowledgeable and caring for our needs. We would recommend others to purchase a car here. More

Excellent purchase experience! My husband I worked with Frank Ha in purchasing a 2016 RDX. Frank was fantastic!!!! He is pleasant, knowledgeable, honest, patient, and thorough. He w My husband I worked with Frank Ha in purchasing a 2016 RDX. Frank was fantastic!!!! He is pleasant, knowledgeable, honest, patient, and thorough. He walked us through every facet of the purchasing process. He introduced us to the maintenance department and assured our understanding of the process. He drove my car to my home to get it to me as soon as possible as I had to get to work! He really went above and beyond!!! More

Got exactly what I wanted! I had been in contact with Hana for a couple of days prior two coming up to the dealership. I explained to her that I would be commuting from three ho I had been in contact with Hana for a couple of days prior two coming up to the dealership. I explained to her that I would be commuting from three hours away so I needed to make sure I was getting exactly what I have been looking for & doing research on-a gently used Acura TLX. She was very professional & made it a priority to return my phone calls and provide me the information I needed to make the purchase an easy transaction. I absolutely love my car! More