Pohanka Honda of Fredericksburg

Love Terry Love Isaac Love Pohanka I bought my first new car in over 10 years over the weekend. I am recently retired and my last purchase of a VW Beetle was not a great experience at I bought my first new car in over 10 years over the weekend. I am recently retired and my last purchase of a VW Beetle was not a great experience at all. I first communicated with Terry in August and he patiently stayed in touch with me. Although I thought the Honda Civic was my perfect car I had just begun to look after 3.5 years in China and had to go through the thought process of whether to go with a used or new car. Terry was able to get me the deal that I needed to feel comfortable and I absolutely love my new car. He patiently showed me all the technology, and I felt great driving it home. We were also able to do some of the work over the phone which greatly streamlined the in dealership experience. More

Best experience with personal service Dealing with Pohanka Honda of Fredericksburg could not be an easier. Andy Dompke strives for total commitment without any pressure to the customer. T Dealing with Pohanka Honda of Fredericksburg could not be an easier. Andy Dompke strives for total commitment without any pressure to the customer. Tim in Management is great and knows his return customers. I have bought multiple cars from this dealership and will return as well as telly others of the great experience. More

Serious issues of integrity and customer service. This place was a nightmare. I've never written a bad review before, but I’m writing this one because I would have appreciated it beforehand. Summar This place was a nightmare. I've never written a bad review before, but I’m writing this one because I would have appreciated it beforehand. Summary: Our experience with this dealership is that they are responsible for some very serious issues of integrity, customer service, and even significant financial processing errors. In short, they are all about a sale which benefits them – and nothing else. Our story below is long, so that’s the short of it. To start, the car-buying process took way too long. Over seven hours. It started with an engine noise that was clearly not normal. Our salesman Joseph Mang did not seem worried about it, until we said it was a deal breaker. He told us he’d fix it while we were at lunch; when we returned he tried upsell us on a car that was well out of our stated budget (all the while pressuring us to finance). Once we refused, Joe immediately brought back our original car and told us the problem was a missing bolt. It made us wonder “If it was that easy to fix, why didn’t this happen 2 months ago when they got the car and tried to sell it to other people?” After a lengthy negotiation in which after every offer/counteroffer was met with a 30-45 minute wait, we were shuttled over to the “finance department” who continued to heavily pressure us into financing and purchasing liability that they didn’t even describe correctly. Six hours in, we were about to leave with our car until we realized just outside the parking lot that the dealership had made a serious error in processing the deal – they let us drive out of there without signing the financial paperwork - yes, really, we went back on our own, and the ordeal added another hour. The next morning we attempted to wire our payment, and it became clear that they gave us the wrong account and routing numbers. We also noticed that a set of all-weather floor mats which we had negotiated for when settling the car price were not in the car. Our salesman Joe at first denied agreeing to include the floor mats (our fault for not getting this is writing) but then conceded. He had used their value as a selling point of the car, so the agreement was hard to deny. I had a follow-up phone call with his manager, who was quite bent out of shape because she had to go through the trouble of sending the mats to us. I have never before interacted with another professional, let alone a manager, who seriously thought that guilt and moaning was an appropriate customer service tactic. After this, we still had to interact with them because they had screwed up more of our paperwork. It took two weeks and many phone calls to get a reply after we took the initiative to find what paperwork was missing and send it to them to sign – some of which was legally required for them to have signed at the time of sale to process the title and licensing. Finally, it took another two weeks of patiently attempting to reach Joe, and then going around him, for a set of temporary plates to avoid being fined while waiting on the dealership’s paperwork negligence. My wife did have a good interaction with a separate salesperson there, Sandra, and a manager in the financing department who ironically was the best person at resolving the temporary plate issue. The staff in the service department seemed knowledgeable, customer friendly, and timely. However, the people you will meet at the front door and have to interact with during a car purchase - and one month after, such as in our case - are likely going to be more like our original salesperson Joseph Mang and his manager Judaea. Overall, this dealership is poorly run, with no accountability to customer service or following through in any aspect once you purchase a car. You are at their mercy, so please be careful in buying from them. Also - they're just downright horrible people to interact with. The Jack Evans dealership nearby had a similarly-priced car and friendly staff, who were in no way like the people at Pohanka. We should never have chosen this place over them. More

Great Buying Experience ! My wife and I have just had a great, efficient cat buying experience with Mr. Kingsley Kwakye and Mr. Eric Eckert at Pohank Honda. Mr. Kwakye respon My wife and I have just had a great, efficient cat buying experience with Mr. Kingsley Kwakye and Mr. Eric Eckert at Pohank Honda. Mr. Kwakye responded very promptly to our initial inquiry via e-mail and through out the negotiation process him and Mr. Eckert were friendly and yet professional to answer our questions and request on vehicle. Our whole purchase experience including test drive was under 2 hours. We drove away with an amazing vehicle. We will highly recommend this dealer/dealership to all who ask. More

New sales Wanted to purchase 2016 Pilot Elite. Mr. Kingsley and Mr Jones. No pressure sales. Elite was not available so i wait to get one and Mr. Jone kept me u Wanted to purchase 2016 Pilot Elite. Mr. Kingsley and Mr Jones. No pressure sales. Elite was not available so i wait to get one and Mr. Jone kept me update when is coming. When he saw one is unloading from truck and called me while it was on truck. I went there and did all paperwork in no time it was late night. Had to add some accessory so he said will be ready in Morning. He called me in morning about it and it s that simple to deal with these team. Mater of fact this is my third car from Pohanka and second from Fredericksburg. After my first purchase, at least six car ware purchase from Pohanka at Fredericksburg. Good Dealers and all of above all people are friendly. More

Best service! The team at Pohanka went beyond the call of GREAT service. I came from Durham, NC to pickup my brand new 2015 Honda Pilot. I made my first inquiry via The team at Pohanka went beyond the call of GREAT service. I came from Durham, NC to pickup my brand new 2015 Honda Pilot. I made my first inquiry via the website I was called back within the hour. I spoke with Terry and Kingsley and make them very clear of what I was looking, I was very specific. I expressed that the deal had to be right before I got on the road. They both assured me I would leave in my new Honda Pilot. When I arrived the sales team had everything ready for me to sign, pickup my keys and back to NC before lunch. No haggling, didn't nickel and dime me. Even after a month Terry called me to followup to make sure I was enjoying my new truck. This experience is by far the best I have ever had when purchasing a vehicle. If you are in the market for great service when trying to find your next vehicle.... Please make this your first stop. More

Love my CR-V! First Dealership Experience After placing an inquiry with this dealership online through the USAA used vehicle search engine, I received a call-back the next day at 8am from Terr After placing an inquiry with this dealership online through the USAA used vehicle search engine, I received a call-back the next day at 8am from Terry Jones at Pohanka. He offered to drive the vehicle (2011 Honda CR-V) out to my location so I could test drive it, which was located over 45 miles away. I was impressed with his tenacity, despite this as a best effort sales tactic. I was pretty much sold on this vehicle because it fit exactly what I wanted, was relatively fair priced, didn't have all the extra bells and whistles which I find extraneous, and, I had no vehicle as I had just relocated from Hawai'i a week and a half prior for school. I drove the vehicle back to the dealership and went through the lengthy paperwork process that comes with any car buying experience. The salesman, Terry, was knowledgeable, kind and incredibly patient with me and the many questions and issues I had concerning this purchase. This was after all, my first used car buying experience though a dealership. He had informed me that I could be eligible for a lower interest rate loan than what I was offered through USAA (prequalified, low interest 5 year loan). I told him that I didn't want to go through the inquiry process, run my credit again, etc. if this rate would not be lower. He told me he could almost guarantee that I'd receive a lower rate. After filling out more paperwork, I was approached by the loan officer Tamika Morefield, who sat down with me to cover my income. She informed me that I would need proof of income with what I had claimed, which was income from a part time job I had just recently left as a result of moving. At this point, I had been at the dealership for three hours and it was approaching 8pm. I told her that I was not interested in moving forward if a lower interest rate would not be offered because of my income, in comparison to what I was already offered (an already low interest rate) with USAA. Proof of income for the jobs I have been working with were not possible after only a week and a half of working, which I assumed she needed in order to find a lower interest rate. She then told me that she wasn't going to move forward with me to find me a lower rate if I didn't provide proof of income and was unsure of the rate Pohanka would offer me. Her exact words to me about this were "don't waste my time if you're not going to go with the loan option we offer". I responded quickly to her by noting that this was HER JOB and that the process of buying a vehicle under a 5 year repayment loan is a big decision for any individual and that I'm allowed to weigh all of my options before choosing a loan option. Again, I told her that if she couldn't find me a lower interest rate loan, I wasn't interested. I found her to be rude and unprofessional in this manner. The attitude was unnecessary and really turned me off from considering any loan option Pohanka offered, especially if it meant having to deal with her attitude further. I'd like to think that despite the fact that this beautiful woman was so unpleasantly rude, she may have been having a rough day and the late hour and perhaps hunger at a dinner hour, caused her to snap at me. I'd like to give her the benefit of the doubt about this. However, after being offered a 3.something rate through a loan option she found once she ran my credit score without proof of income, I decided to stick with USAA's 4.24 rate simply because I wanted to avoid any further action with her and any other loan company they were encouraging me to sign with. I fully trust and appreciate USAA and as a 10 year member and I have never had an unpleasant experience with their customer service, banking associates, finance and loan officers, or insurance agents. Financing tip: Bullying tactics don't work and only serve to drive people farther away from your end goal by displacing trust in what is being offered. After sorting out the final details of the paperwork in Tamika's office and waiting for my vehicle to be serviced and detailed, I was led out at 10pm to drive my new CR-V home. During my initial inspection, I noticed that the rear left light housing was cracked/damaged and I requested that this be fixed before purchase. This was done, as well as new front tires put on the vehicle. Upon last inspection, I noticed a scratch in the paint (through to the buffer) on the front bumper. I also noticed a crack/chip (both) in the windshield that had been covered up by the vehicle sale information that was taped on the windshield. I had told Terry that these were issues that I would like addressed, especially the windshield because driving, wind speed, and weathering cause cracks to grow and I certainly did not want to have to replace this windshield a few months after this purchase. I told him this before getting behind the driver's side and driving off of the property. Terry assured me that he would be in contact with me about addressing these issues and that they were minor fixes that we could work out. I drove my CR-V home, happy, yet, exhausted. Over the course of the following days, I left messages with Terry concerning these minor issues and when I could bring the CR-V back for these fixes. Terry and I were in correspondence for several days and I was waiting for these issues to be resolved. I was told by Terry that these issues would not be addressed because the vehicle is not certified pre-owned and I didn't purchase an additional warranty with them. This was almost a week after purchase and I was still below the 1000 mile mark. I was forwarded on to the sales manager as a result of my lack of satisfaction and I expressed my frustration in having to prove that these minor issues were present on the vehicle at the time of purchase, before driving it off the lot. I feel that he misunderstood the situation and assumed that these minor issues happened after I had made the purchase and drove the vehicle off the lot. After a rather heated discussion (particularly on my part) with the sales manager, I was forwarded back to Terry who told me that I could come in at any time to have the windshield fixed and they would mail me paint for the front bumper. Terry also made it a point to make sure that I brought the vehicle in for repair (instead of an outsourced third party windshield repair) and that the proper equipment for fixing the chip/crack was available for service. I appreciated this extra step in providing me with information on a level of care I could count on. Finally, I could be at ease about these minor issues. I brought the vehicle in for service and was offered a complimentary car wash. They fixed my windshield, and even rebalanced my new front tires. The tires caused the vehicle to vibrate at high speeds. There were quite a few people waiting for their Honda's to be serviced as well, so it was a long wait (4 hours). I didn't mind the long wait because I was happy and grateful these issues were being addressed and I didn't want it to be rushed, only to have to return again soon. The service staff were wonderful and very thorough (John Goodman) and apologized for the long wait, despite it not being a big deal for me. Overall, I give Pohanka four stars because Terry was very pleasant to deal with, made sure I was satisfied with the vehicle, and took the time to drive over 40 miles to my location for a test drive, the service staff were incredibly welcoming, informative, and kind, and lastly, because I absolutely LOVE my Honda CR-V! Although it took longer than anticipated to get the minor issues addressed and I had to work consistently (and get angry with the sales manager) to get answers and receive resolution on these issues, at least they finally did address them. I would recommend Pohanka Honda of Fredericksburg to friends and family in the market for a new car. However, I will suggest that they go with a pre-qualified loan option and shop around for the best interest rate and loan company so they don't feel bullied into going with the dealership's loan options. I would also strongly suggest a very thorough inspection (especially with used Honda's) before signing any papers or moving forward with the purchase of the vehicle. I wish I had been more thorough in the inspection process because it would have saved me time, stress, and money in gas if I had found these issues before signing any papers. I still love my CR-V though! Thank you! More

Awesome! Arrived at Pohanka Honda to look at there cars and met Bill Hamilton who was very friendly and personable, he made us feel right at home. After discus Arrived at Pohanka Honda to look at there cars and met Bill Hamilton who was very friendly and personable, he made us feel right at home. After discussing what we were looking for we ended up choosing the CRV Touring, it was made for us. Met with Tamika Morefield, very friendly and personable she made our purchasing experience very easy and smooth. Thank you Bill and Tamiya for taking care of us you guys are great. More

Amazing from Beginning to End I just went to the dealership on August 22 to see what I would have to do to get out of my car. I browsed through the used vehicles on the website pr I just went to the dealership on August 22 to see what I would have to do to get out of my car. I browsed through the used vehicles on the website prior to going, picking my top 5 for sometime in the future. I did not expect to be driving away with a BRAND NEW CAR. I worked primarily with Bill Hamilton and finished up with James Dosado. Bill is great at what he does. I felt very comfortable working with him. He's extremely personable, very understanding, and made sure I got everything I wanted. (And I didn't even know I wanted it) If you are reading this and looking for a car, go to Pohanka Honda of Fredericksburg!!! Even if you're thinking about looking for a car, go to Pohanka Honda of Fredericksburg!!! They're the best!! More

Car buying experience My wife and I purchased a Honda Accord EX last 8/15/2015 at this dealership. I must say that it was the best car buying experience I've ever had. Our My wife and I purchased a Honda Accord EX last 8/15/2015 at this dealership. I must say that it was the best car buying experience I've ever had. Our salesman, TERRY JONES, made the whole process very comfortable for me and my wife. Not only was Terry helpful , very friendly, patient, but also knowledgeable about the car that we bought. We would definitely recommend this dealership and most especially TERRY JONES to our fiends and family and to those who plan to buy a a new or used car. Solomon & Doris Ibanez More