Pohanka Honda of Salisbury

Poor Customer Service I was getting conflicting excuses regarding a refund, and when voice messages where not returned, I asked to speak to the manager, went right to voice I was getting conflicting excuses regarding a refund, and when voice messages where not returned, I asked to speak to the manager, went right to voice mail. Called back this time Mike, who said he was the General Manager got on the phone and said I was harassing the Finance person and hung up on me. Sure sign of a dealership in disrepair. Go to Dover or Annapolis. More

Rip off My son purchased a Honda Fit. The warning lights/ servicing lights come on prematurely. The oil and filter changes are expensive. My son paid the My son purchased a Honda Fit. The warning lights/ servicing lights come on prematurely. The oil and filter changes are expensive. My son paid the car off early but he has not received the money owed him yet for paying it off earlly. Car is not even 3 years old and the warranty has run out??? That is a cheap policy. More

First time buying new car, very good experience I had been researching the new Honda Fit for several months. Collin in the internet sales dept. let me know as soon as a new 2016 came in. I showed I had been researching the new Honda Fit for several months. Collin in the internet sales dept. let me know as soon as a new 2016 came in. I showed up for the test drive, we came to a preliminary agreement, I drove it for the next couple hours (to make sure it was the right car for me) and we finished the deal. I believe I got a fair price given the high demand for the vehicle type and limited supply. The whole experience was relaxed but still professional which is the way I prefer to operate as well. More

EXCEPTIONAL CAR DEALER My husband and I just moved to the area and needed a second car. After much shopping around, we found the service here to be exceptional. We especiall My husband and I just moved to the area and needed a second car. After much shopping around, we found the service here to be exceptional. We especially enjoyed working with our sales rep, Taylor B. . . . he was so friendly, patient, honest and dedicated to helping us get the best deal!! The rest of the staff was also very personable; I would highly recommend this dealership!! More

ALL CAR DEALERS SHOULD BE LIKE POHANKA of SALISBURY Picked up another Pilot from Pohanka of Salisbury last night, that makes the 4th Honda from them for my family. They make doing business so EASY!!! Al Picked up another Pilot from Pohanka of Salisbury last night, that makes the 4th Honda from them for my family. They make doing business so EASY!!! Almost don't mind driving the extra 50 miles to get there. No hassle, no BS and no surprises, almost painless. More

Price cheating My friend and I had a very bad experience with Pohanka honda of Salisbury. We approached them to buy a brand new Honda accord one for each. Initially My friend and I had a very bad experience with Pohanka honda of Salisbury. We approached them to buy a brand new Honda accord one for each. Initially they had agreed upon for a price and they made us sign all the documents. Fortunately my friend noticed that the monthly payments were way higher than what we calculated. When we inquired them about it, they said they said they won't consider the bulk down payment in the calculation, which means they were tricking us to over pay the extra money. We both had to cancel all the process immediately. More

Fuel injector cleaning $120 plus oil change $40 The Fuel injector cleaning $120 plus oil change $40 The customer service greeter Tony waited on me was really great, The waiting area is wonderful. Fuel injector cleaning $120 plus oil change $40 The customer service greeter Tony waited on me was really great, The waiting area is wonderful. But.. the sloppy mechanic who worked on my beautiful Acura with Tan interior, he got black grease on my drivers "floor" plastic ridge that goes across as you get in. Plus grease on the floor carpets whereever he drug and put his feet - all around the foot rest area, plus greasy hands on the gas door opener. Unbelievable! Took me time to get all the black grease out from the tan carpet next to the foot rest area and off the tan plastic areas. Now the carpet there has a dingy scrubbed look.. Sure takes away from the good feeling I had when I thought I had taken it to a place where they would NOT do that. I thought about going back and complaining but what a bummer doing that is. Plus I had to get going. Not happy about the mess in my car. I took a pic if you want to see it. I won't use them again. Rate Price = Bad. For the greasy job I got - I paid way too much! Pohanka - Train your mechanic to wipe his hands,... put down a paper floor mat. More

Sales experience filled with upsale tactics. Follow up non existent even above sales managers. Trying to get someone to address issues after sale is virtually impossible. Purchased a car late April/as of non existent even above sales managers. Trying to get someone to address issues after sale is virtually impossible. Purchased a car late April/as of Memorial Day still no answers. More