Pohanka Honda

My car was sent to this location for tire repair by Geico. I was contacted by the "Service Manager" Mr Brian Smith once. I called several times over a 4 day period, left voicemails and even left messag Geico. I was contacted by the "Service Manager" Mr Brian Smith once. I called several times over a 4 day period, left voicemails and even left messages with other associates yet the only time I was able to speak to him was when I called back and asked for his boss. Then he mysteriously got on the phone. I even have my phone log showing each time that I called him. Once I finally spoke to him today he of course lied that he never got ANY of my calls or messages. (Go figure) He's nothing but a liar. The customer service experience was the ABSOLUTE worst! He never returned ANY of my calls. I had to send my own pictures to Geico because he failed to do so. How are YOU the one repairing my car yet I have to send my own pictures to the Insurance agent. But you best believe that Mr. Smith was alert and ready when Geico showed up to cut the check for my car. Need I to mention when he spoke to the Geico agent he mention that I had "Shield Damage" he even wrote it on the estimate then all of sudden he crossed it out (I have a copy as proof)! Which makes me think he was clearly not being honest. I definitely feel that I have been scammed or that they charged Geico for parts on my car that weren't even needed! I don't trust Mr. Smith or Pohanka Honda or anything that he said. I will be taking my car to another Honda to look at my car & if I find out about any extra damage that wasn't taken care of I will be taking further action! This is my 5th Honda and I take pride in my car. I will NEVER EVER go to this location not even for an oil change. I asked for his manager's name he told me he as off today. I asked for the corporate office phone # and he told me that he didn't have it nor does he know where the corporate office is located. How the xxxx is that possible? This was definitely xxxx POOR service! I am NOT happy & I will NEVER go to this Honda nor recommend that anyone else goes to this location with service like this!!! My next complaint is going to the corporate office that I located MYSELF and I will be filing a complaint with the BBB immediately!!! More

Please don't do what we did and ignore the reviews of this place!! My husband and I purchased a 2020 Honda CR-V from them last night and this was easily our worst car buying experience EVER. Prior t this place!! My husband and I purchased a 2020 Honda CR-V from them last night and this was easily our worst car buying experience EVER. Prior to arriving, we had a great experience with our saleswoman who had two models of the vehicle we were interested in pulled up to the front awaiting our arrival at our request. We quickly decided on which one we wanted and began the paperwork. This is where is started to go downhill. We repeatedly mentioned in text, email and person that we were not interested in financing as we already had it line up through our credit union. When we began, questions about what our rates, payments, etc would be, started. I again reminded our saleswoman we had financing line up and weren't interested in this and she stated these questions were just part of the paperwork and were required of her to ask. While chatting politely with us, she brought some paperwork for us to begin signing and told us both it was the standard papers to get the ball rolling. Our mistake was not paying more attention and instead trusting her. After waiting well over an hour, we were finally taken back to finance and after signing papers there and waiting for the finance representative to call to our credit union and verify the check, I decided to go through my email. Imagine my surprise to see an alert from Credit Karma telling me I had a new hard inquiry on my report. I opened my account and lo and behold, Pohanka Honda had run credit checks on both myself and my husband despite us stating no credit was needed. The on duty manager had come into the room at this point to assist the finance person with something so I asked why a credit check was performed without our consent and after a moment of appearing flustered, he began to rifle through our papers and pulls out the forms our sales person told us were just "standard papers". in tiny writing on the bottom in a very large paragraph, it states by signing, we are applying for credit and authorizing them to run credit checks. This didn't sit well with either of us. The manager began to stumble through an explanation stating it was the general managers policy to run credit checks on everyone who buys a car just incase their bank check doesn't clear. When further questioned, he then stated it was because of 9-11 and the federal law requires them to do it to prove we are who we say we are and that we aren't xxxxxxxxxx. What he was referring to is the Patriot Act. Anyone with a slight knowledge of the Patriot Act knows this doesn't require or allow car dealerships to run a credit check on customers. We argued rather heatedly with him over the topic and at one point he told the finance lady since we were "bending him over a barrel" to just cancel our sale. At this point, all papers had been signed, the check had been authorized and filled out with all of their information. I was more than thrilled to do this and to this very minute wish we would have, but my husband just wanted the whole thing to be over. We walked out of there with not only a godawful experience, but also with a car that in the grand scheme of things, wish we wouldn't have bought from them and we are now looking into our options with hiring an attorney for their unlawful practice of running credit checks on unsuspecting customers. Please, please, please, read all the reviews of this place and think twice before dealing with them. More

Pohanka Honda first time deal with them, got my Honda Odyssey 2020 EXL. What an amazing dealing experience. they are excellent and know how to do the business, I talked to the sales lady and get the off Odyssey 2020 EXL. What an amazing dealing experience. they are excellent and know how to do the business, I talked to the sales lady and get the offer done with in 30 min. I never ever heard experience better than that. Definitly recommend every one to try them atleast once and you will feel the difference. More

Best buying experience I have had. Purchased a used late model RAM. everything was negotiated up front (including trade) and there were zero surprises. Everything as promised. Best part came when I model RAM. everything was negotiated up front (including trade) and there were zero surprises. Everything as promised. Best part came when I realized that the truck had no running boards. I had missed that in the pictures. When I mentioned that my wife has a bad back and that the running boards would be an issue, they called a local dodge dealer and agreed to pay for installation. Even called the dodge dealer to let them know I was coming. JT, Perlita, Jerod, and Judaea were all great. Could not be happier. More

I have and always will be a life time customer.My wife ,son and I have combined to lease 5 cars and purchase 1 from Pohanka of Capital Heights. Each time we came a calling they never failed to deliver..Fr ,son and I have combined to lease 5 cars and purchase 1 from Pohanka of Capital Heights. Each time we came a calling they never failed to deliver..From my wife"s first lease.to my son"s first car purchase.to my most recent new car lease.they have done a great job making sure we left totally satisfied that and that we made the right choice.Each salesperson our experience a joy. The sales manager always made sure we were not leaving without the car we wanted. We still have two more cars to get in the future.My daughter is still in high school and I"ll be getting ready to retire when my new lease runs out.That would make 8 cars in 13 years. Thats why i consider myself a lifer. More

One of the most unprofessional service departments; from the General Manager Steve Osborn to the Service Advisor Don Curtis and let’s not forget Ralph Dykes. Steve and Ralph were extremely combative and dis the General Manager Steve Osborn to the Service Advisor Don Curtis and let’s not forget Ralph Dykes. Steve and Ralph were extremely combative and disrespectful, when I attempted to work with them. Don was upset at the negative review he received and decided to call me at 6:30am in the morning upset. They ripped me off over charging me for a diagnosis that was never performed and refused to provide sufficient documentation. Save your time and money and take your vehicle somewhere else. More

Cordial and hospitable I went to this dealership 22Sept2019 to get 4-wheel alignment for our car. As soon as I got there, Ms. Sarah Carpenter, our service advisor came and a I went to this dealership 22Sept2019 to get 4-wheel alignment for our car. As soon as I got there, Ms. Sarah Carpenter, our service advisor came and approached us with cordiality. When it comes to her job, I would describe her as hospitable and professional. More

Horrid misrepresentation of quote; knew driving over an hour to pick up vehicle and added $1,040 delivery fee for instock car. Left and drove home. Sales manager did not call until halfway home. also has $ hour to pick up vehicle and added $1,040 delivery fee for instock car. Left and drove home. Sales manager did not call until halfway home. also has $790 processing fee, where most dealerships are in $450-$600 range. DECEPTIVE! Get quote in writing with all related fees and taxes. More

Bait and switch Called this dealership and spoke to a sales manager and spoke to him about a 2019 Pilot, we found a price on the base price from Edumds and sent that Called this dealership and spoke to a sales manager and spoke to him about a 2019 Pilot, we found a price on the base price from Edumds and sent that to him. He agreed to that price and came in to finalize the transaction. Upon arrive we were 80-90 percent into the transaction, including our trade-in which he low balled. After some discussion he kept us waiting for about 20 minutes and the came back and said he was sorry, he could not honor that price. He shuffled papers back and force and said he was sorry he could not honor that price. He did not know how they came up with price, this is coming from the “sales manager he should know his product and the price”. Here is the bait and switch for which they are known for, now he wanted not to honor that price and to say we had to pay much more for the vehicle. At this time we called him out and left. During this time he tried to get us to stay by by trying to up our trade in price, which he already low balled. Bottom line, stay, they will try to rip you off. You have been warned. More

purchase of a new Honda odyssey minivan the attention is very good, especially the attention of melissa and bruno were exelentes in the service, we bought a new van, and we left very pleased the attention is very good, especially the attention of melissa and bruno were exelentes in the service, we bought a new van, and we left very pleased and attended by this high quality staff More