Pohanka Lexus Chantilly

Excellent Customer Service I want to express my appreciation for the great service that Manikath James gave me last weekend. I brought my Lexus LS460 on last Friday to the serv I want to express my appreciation for the great service that Manikath James gave me last weekend. I brought my Lexus LS460 on last Friday to the service center for a service recall, oil change and inspection. I have been in the service center many times. But this time I met Manikath James who was my service advisor. He was very cheerful and very professional. He did the paperwork really quick, very clear and went through with me in details. Later on, he took me to the loaner vehicle, gave me the key and a warm good afternoon wish. Then James gave me a call on Sunday afternoon and told me that my car is ready for pickup. He kindly gave me an offer that if I want to return the car at 10:00am tomorrow because he knew that (on our conversation on Friday) my house is an hour away from the center but my office is just about 10 minutes. But actually I came in the service center 15' after his call to pick up my car since I was very close to the service center when he called. And again, he took me to my car and shook my hand before I got in my car. Manikath James has shown me his utmost quality in customer service by taking ownership of my car’s needs and demonstrating his professionalism in quality assurance as well as service satisfaction. I will definitely come back for more. Thanks again James for your excellent, professional customer service. More

Customer Focus Keeps Folks Coming Back Every moment of the service experience at Pohanka lets customers know you really mean to be their car dealer for life. Prompt greeting, immediate offe Every moment of the service experience at Pohanka lets customers know you really mean to be their car dealer for life. Prompt greeting, immediate offer of reduced wait in lieu of loaner with implicit return visit, intervention to eliminate wait at cashier all add up to happy customers. More

Excellent Service Consultant I bought my first new Lexus in 2006 and bought my second new one this year. Paul Hoffman has exceeded my expectations throughout the years. He is prof I bought my first new Lexus in 2006 and bought my second new one this year. Paul Hoffman has exceeded my expectations throughout the years. He is professional, courteous, always smiling and a pleasure to see. I only have my cars serviced on the days he is in because I know he always provides me with the highest quality of service. He keeps me informed throughout he process and I could not be happier. As long as Paul is with Lexus, I know My cars are in excellent hands! Keep up the good work Paul, you are the best! More

Good customer experience! I had my car maintenance done regularly at Pohanka service center. This Saturday Mr. Asad Malik and the technician found a major issue of my car whic I had my car maintenance done regularly at Pohanka service center. This Saturday Mr. Asad Malik and the technician found a major issue of my car which could cost a lot, however Asad was able to look through my car records and found the still valid warranty. It saved me so much! Asad is truly an asset for Pohanka's service center! More

Services Richard Duong was so patient and anticipated my needs and answered all my concerns about my car. After speaking with him, I felt so content. Richard Duong was so patient and anticipated my needs and answered all my concerns about my car. After speaking with him, I felt so content. More

Always a pleasure Everytime I need anything done to my IS 350 I always call first to make sure John is there. He is always helpful honest and fun. John is the only advi Everytime I need anything done to my IS 350 I always call first to make sure John is there. He is always helpful honest and fun. John is the only advisor I have trusted since I first came to Pohanka for service and will continue to do so. More

Great Service So appreciate being able to go to a place and be treated with courtesy. I always ask for Shane Tabit when I need any service done for my LS. So appreciate being able to go to a place and be treated with courtesy. I always ask for Shane Tabit when I need any service done for my LS. More

Pohanka Lexus Service Dept Just want to say thanks to Shane Tabit and the Pohanka Lexus service team. I've been a Pohanka Lexus customer a long time and they keep finding new w Just want to say thanks to Shane Tabit and the Pohanka Lexus service team. I've been a Pohanka Lexus customer a long time and they keep finding new ways to make the experience better. More

I am very happy with service of Mark Riggs I have bought 5 cars from Mark Riggs over the years and referred many clients. Now that he is in service he still gives 5 star service!!!! Great expe I have bought 5 cars from Mark Riggs over the years and referred many clients. Now that he is in service he still gives 5 star service!!!! Great experience!!! More

Top notch service with Mark Riggs We drive 25 miles each way to bring our car here to be serviced with Mark Riggs - his knowledge, help and professionalism are first class. We drive 25 miles each way to bring our car here to be serviced with Mark Riggs - his knowledge, help and professionalism are first class. More