Pohanka Lexus Chantilly

Punctual and professional Took my car in for an oil change and touch up paint on my rear bumper. The wait wasnt long at all. I had informed my service advisor, Richard, that it Took my car in for an oil change and touch up paint on my rear bumper. The wait wasnt long at all. I had informed my service advisor, Richard, that it was imperative I'd be out by a specific time. He assured I would. The paint job was meticulously completed in a timely manner. Marvelous job!! I'm glad Richard was conscientious about my time. Shows he's an effective listener. More

Above and Beyond!! Very happy with my service with Richard Duong. You don't see too many service guys going above and beyond anymore. Richard really took the time to loo Very happy with my service with Richard Duong. You don't see too many service guys going above and beyond anymore. Richard really took the time to look up my information and explain the issues of my car. Didn't make me feel rushed and try to get me out to take the next customer. I feel comfortable here and trust this place. Thank you so much! More

Great customer service and pro, and friendly staff memebers. i love bringing my car here for services, the staff members are very friendly and very professional. My concerns are always heard and taken care of in i love bringing my car here for services, the staff members are very friendly and very professional. My concerns are always heard and taken care of in timely manner. Mr Asad approached me very professionally and friendly manner and I left here with a smile on my face. Thank you Asad More

Excellent service I have worked with Mark Riggs for close to 10 years and have bought 4 cars from him. Mark's commitment to quality customer service and ongoing support I have worked with Mark Riggs for close to 10 years and have bought 4 cars from him. Mark's commitment to quality customer service and ongoing support is the reason I have kept my business at Pohanka of Chantilly for so long. More

Servicing I have always found Asad Malik approachable and very helpful whenever I have taken my two Lexuses (LS430 and ES350) for servicing. He makes helpful re I have always found Asad Malik approachable and very helpful whenever I have taken my two Lexuses (LS430 and ES350) for servicing. He makes helpful recommendations that makes sense to me. Happy to deal with Asad. Vijai Singh More

Recall service I brought my 2006 Lexus 400h for recall service . The recall was done within promised time frame . I have been very pleased with the service , care I brought my 2006 Lexus 400h for recall service . The recall was done within promised time frame . I have been very pleased with the service , care and attention I received from Lagii Moore and dealership employees More

Service Result. Our service representative (Richard Duong) was exceedingly knowledgeable and helpful. He was, at the same time, extremely curious. After the repair Our service representative (Richard Duong) was exceedingly knowledgeable and helpful. He was, at the same time, extremely curious. After the repair done on our vehicle, we left the Lexus Service Center very satisfied. More

Best Service Center John Balling was very helpful, understanding and kind regarding my issue with my RX350. I was very pleased with the customer service at Pohanka Lexus John Balling was very helpful, understanding and kind regarding my issue with my RX350. I was very pleased with the customer service at Pohanka Lexus of Chantilly. They attended to all my needs and more. In addition, I feel very comfortable and can rely on the professionalism of the Pohanka Lexus crew. I definitely recommend John. More

Service 04/17/15 Richard the service advisor was very helpful and prompt with his service. Helpful and pleasant. Followed up promptly. Accommodating to allow me to Richard the service advisor was very helpful and prompt with his service. Helpful and pleasant. Followed up promptly. Accommodating to allow me to run errand with the loaner. More

Excellent experience! I visited this dealership to replace the brake panel on the rear-view window of my Lexus RX 350. I was assigned to Richard and told him that I only h I visited this dealership to replace the brake panel on the rear-view window of my Lexus RX 350. I was assigned to Richard and told him that I only had limited time to wait because I needed to pick up my daughter from school. Richard said he'd take care of it...he got me in and out of there much faster than I had anticipated, and I even had time for the complimentary car wash! The repair looks as good as new, and I was thrilled! More