Pohanka Lexus Chantilly

Great customer service Richard at Pohanka Lexus of Chantilly was great and saved me over $1,400 by checking to see if my issue was covered under extended warranty. He certai Richard at Pohanka Lexus of Chantilly was great and saved me over $1,400 by checking to see if my issue was covered under extended warranty. He certainly didn't need to, but took that extra step anyways.! More

Excellent John Ballin goes above and beyond to keep my business. Great to work with and responds promptly to emails and calls. I highly recommend Pohanka Lexu John Ballin goes above and beyond to keep my business. Great to work with and responds promptly to emails and calls. I highly recommend Pohanka Lexus of Chantilly. More

Very Good service I got my Lexus GX460 fixed by this dealer. Very Good service. Thanks for Asad Malik's help. That is great. I will try that again in the future. I got my Lexus GX460 fixed by this dealer. Very Good service. Thanks for Asad Malik's help. That is great. I will try that again in the future. More

Happy Customer Great service from Richard Duong at Pohanka Lexus Chantilly...went the extra mile to ensure the problem was identified and fixed! Quickly identified Great service from Richard Duong at Pohanka Lexus Chantilly...went the extra mile to ensure the problem was identified and fixed! Quickly identified the problem and notified me of the most cost effective solution...excellent listener and problem solver. More

Great service everytime I have never received great service like John provides at Lexus every single time I come in. He makes feel special. I do not get that crom Mercedes or I have never received great service like John provides at Lexus every single time I come in. He makes feel special. I do not get that crom Mercedes or Infinity. Best there is. Thank you More

Service Experience I am a proud owner of a LS460L , and I brought in my car for oil change. Thanks to MITCH and BIZ all the recalls on my car were taken care of. Also I am a proud owner of a LS460L , and I brought in my car for oil change. Thanks to MITCH and BIZ all the recalls on my car were taken care of. Also there were other issues with the car which everything was taken care of under warranty and replaced. I had a nice loaner car for the entire time. They are always friendly and I always get the best service there. Thank You, Shahram More

Will keep coming back I am ethe proud owner of a LS400. It is a great car but age is catching up and it is hard to decide how much more money I should invest in it. Which b I am ethe proud owner of a LS400. It is a great car but age is catching up and it is hard to decide how much more money I should invest in it. Which brings me to John. He was instrumental and so honest in helping make a wise decision. Happy to deal with a manager with great integrity. More

Thank you I appreciate your help. I never know what is included for service when I buy my car and Richard helped me. He explain to me how often I need an oil ch I appreciate your help. I never know what is included for service when I buy my car and Richard helped me. He explain to me how often I need an oil change and tune up. I'm use to just getting it done every 3k miles but that's on my older cars. I will make sure to take great care of my car with the help of good service rep Richard. I want this car to last as long as possible. Thank you again. More

Superb customer service I have nothing but praise for my service manager John. I trust his opinion and judgment. As a woman I am glad I found someone who is not condescending I have nothing but praise for my service manager John. I trust his opinion and judgment. As a woman I am glad I found someone who is not condescending and treats me with respect. More

Great Customer Service My service was the best thanks to Service Manager Shane Tabit. He was pleasant and able to get me in and out in time to make my meeting. My service was the best thanks to Service Manager Shane Tabit. He was pleasant and able to get me in and out in time to make my meeting. More