Pohanka Lexus Chantilly

Pohanka's these best I have been a customer of Pohanka Lexus for many years. I always try to find Shane Tabit when I bring my car in. He's been with Lexus for some time an I have been a customer of Pohanka Lexus for many years. I always try to find Shane Tabit when I bring my car in. He's been with Lexus for some time and knows how to get things done. More

Always feel like #1 Pohanka has been my dealer for over ten years. I had never dealt with John Ballin until this last service visit. His attention to detail (he noticed m Pohanka has been my dealer for over ten years. I had never dealt with John Ballin until this last service visit. His attention to detail (he noticed my safety sticker was expired), and the way he made me feel like I was his only customer, were refreshing. John is a great asset to Pohanka and a great ambassador for Lexus More

Consistently Great Service Sometimes when you go to buy a car they give you amazing service because they want to make a sale. And then you get to the servicing side and its down Sometimes when you go to buy a car they give you amazing service because they want to make a sale. And then you get to the servicing side and its down hill from there or maybe just certain places. At Lexus in Chantilly, I met Richard in Service for my oil change and even though it wasn't a huge cost he made it feel like it was very important to him and gave great service and was professional but not too serious. Def will come again for anything with Richard. Thanks! More

Wonderful Service Manager I have to say this was the most enjoyable service experience I've had at a car dealership in all my years. A nice fellow by the name of ShaneTabit hel I have to say this was the most enjoyable service experience I've had at a car dealership in all my years. A nice fellow by the name of ShaneTabit helped me with my phone being set up in my car ( I am technology challenged) even though the place was extremely busy. He was very patient and knowledgeable. I can't thank him enough! More

Service experience Always a great experience when I visit lexus ala odeh was great to deal with and actually listened to what I needed done and got it done correctly an Always a great experience when I visit lexus ala odeh was great to deal with and actually listened to what I needed done and got it done correctly and fast. More

Great customer service Richard isn't pushy on selling and made me feel my safety was priority. I hope to receive this great care again the next time I come back. Thank you! Richard isn't pushy on selling and made me feel my safety was priority. I hope to receive this great care again the next time I come back. Thank you! More

John Ballin It is great to have such great customer service from my advisor John. He is always ready to listen and provide me with helpful and honest advice. I am It is great to have such great customer service from my advisor John. He is always ready to listen and provide me with helpful and honest advice. I am fortunate to do business with him and will continue to return. More

Mark Riggs is always very helpful and he is No 1 for me Mark Riggs is always very helpful and he is No 1 for me, I never have to make appointment ,he always satisfied me for service Mark Riggs is always very helpful and he is No 1 for me, I never have to make appointment ,he always satisfied me for service More

Fast and easy Came in to change my oil on my car but was tight on time, Ala Odeh assured me that he will get me in and out in less than an 2 hours, not only did he Came in to change my oil on my car but was tight on time, Ala Odeh assured me that he will get me in and out in less than an 2 hours, not only did he keep his work, he was able to complete my oil change in just 1 hour. Great service More

Awesome Service I brought my mom's car in for some repairs and Ala Odeh was the first person to great me outside, he helped me address my service needs and made it as I brought my mom's car in for some repairs and Ala Odeh was the first person to great me outside, he helped me address my service needs and made it as easy and pianless as possible. My mother was happy with her car and he even had it washed and vacuumed. Great service and great experience. I definitely will be coming back for her future service needs and will request Ala Odeh to work with. More