Pohanka Lexus Chantilly

Pohanka Lexus is great I had the fortune of coming in for service when Mr Ballin was on duty. He is an asset to Pohanka Lexus and their service department. His attention to I had the fortune of coming in for service when Mr Ballin was on duty. He is an asset to Pohanka Lexus and their service department. His attention to my needs and efficiency were exemplary. I will return to him for all my automotive needs More

Always A Great Experience I bought my first Lexus at Pohanka Lexus Chantilly in April 2006. Over the years I have never had a bad experience at Pohanka Lexus while servicing t I bought my first Lexus at Pohanka Lexus Chantilly in April 2006. Over the years I have never had a bad experience at Pohanka Lexus while servicing the vehicle. I have never had a long wait for service that was not accommodated. They offer and will give a loaner car if necessary. Paul Hoffman was my most current service representative and he held true to the high standards set at Pohanka. He promptly addressed me and completely covered all the necessary items for the service. He kept me informed at every step. Paul is part of the outstanding service team at Pohanka and I will continue to take my Lexus there for service. More

Great Assistance by the Service Team I have been a Lexus Pohanka customer since 2003 and even now that I do not have a Lexus vehicle I still come here for all my other vehicles! Awesome I have been a Lexus Pohanka customer since 2003 and even now that I do not have a Lexus vehicle I still come here for all my other vehicles! Awesome People! Mitch Buster is my favorite Service Agent as he is very thorough and very honest. That is the most important aspect of customer service: performing only what is needed and charging only that is actually done. No hidden charges or fishy services. His boss, Kevin, is an awesome Manager who makes things happen here. Many times I have come here late in the evening because my work shift is very late, and Kevin and Mitch make it happen! I truly appreciate that. THANK YOU POHANKA CHANTILLY! More

Changed my mind about Pohanks I purchased used ES 350 with about 9000 miles. Ron Harris was my salesman and I may have been too critical of their customer service. I had complained I purchased used ES 350 with about 9000 miles. Ron Harris was my salesman and I may have been too critical of their customer service. I had complained of about the deal I got and thought I had been lied to about the car. Today Pohanka made it right with me when I brought the car in for the first service. A quick note, I am from SW VA where my car salesman became someone who I trusted and I have had a hard time figuring out Nothern VA car dealerships. Hard to find that "home town" feeling. Anyway, thanks Pohanka for changing my mind and I apologize for being too tough on your staff and Ron. More

Extremely Poor Customer Service from Dennis Mello I had a horrible experience with Pohanka Lexus - I spoke with Dennis Mello multiple times about getting the dealerships best deal on a Lexus NX300H. I had a horrible experience with Pohanka Lexus - I spoke with Dennis Mello multiple times about getting the dealerships best deal on a Lexus NX300H. He was unresponsive so we decided to purchase our vehicle from Lindsay Lexus in Alexandria where we felt like valued customers that were treated with dignity and respect. After repeated phone calls from Dennis 3 weeks later (we had already purchased our NX) about coming into test drive a vehicle (he also had no recollection of our conversations) I sent him, the sales manager and general manager an email about my experience he responded with: "With that said, I have to ask, did you really intentionally send this to the general manager of the dealership? Did my oversight really give you that level of dissatisfaction?...Now I hope it doesn't cost me my job." The audacity Dennis had to blame me for his job being on the line is appalling when he delivered extremely poor service to a potential customer and drove them to another dealership. I would highly recommend taking your service else where. More

Outstanding Customer Service! Great Service department! Mike Feldmann and his team of technicians are extremely knowledgeable, responsive and understand true customer service. My Great Service department! Mike Feldmann and his team of technicians are extremely knowledgeable, responsive and understand true customer service. My husband and I will only bring our two Lexus vehicles to him for service. First class all the way around and he exemplifies what the Lexus brand is all about. More

I would Not Go to another..Pohanka is the Best! I purchased my 2006 IS350 from Pohanka Lexus in Chantilly and they have always worked on my car. Most recently, I had to order new Blizzak Snow t I purchased my 2006 IS350 from Pohanka Lexus in Chantilly and they have always worked on my car. Most recently, I had to order new Blizzak Snow tires (the best made). Pohanka not only picked up my car in Leesburg, but also brought it back. When I found that one of the valve sensors malfunctioned 4 days later and my new tire was flat, Shane was quick to take care of everything. I feel blessed in that he was not only the original Sales Representative who sold me my Lexus brand new in 2006, but he is also a Service Manager. I have never had a dealer who goes out of their way to be helpful, kind, and reasonably priced. I can't say enough good things about Pohanka Lexus in Chantilly---it's the place I keep coming back to! God Bless you guys!! More

Ala Odeh Service It is always a good experience when i visit the lexus service department. Ala Odeh has been my service representative for two years now and he always It is always a good experience when i visit the lexus service department. Ala Odeh has been my service representative for two years now and he always delivers quality service and is consistent in everything he says and in all his estimates. More

Mr. Fred Earl Mr. Earl has been my Service Advisor over two years. He is honest, dedicated and very professional. It has provided excellent guidance in relation t Mr. Earl has been my Service Advisor over two years. He is honest, dedicated and very professional. It has provided excellent guidance in relation to my 430 Lexus. Mr. Earl is extremely knowledgeable, and take his time to answer all questions. My company, Unity Systems would like to thank him for all his hard work. We look forward on working with him in 2015. More

Excellent service We all know that it's difficult to find a car service center that provides trustworthy, personal service with prompt and accurate diagnosistics. Poha We all know that it's difficult to find a car service center that provides trustworthy, personal service with prompt and accurate diagnosistics. Pohanka Lexus Chantilly will far exceed your expectations. Mike Feldmann in Service is outstanding, honnest and very knowledeable. I highly recommend Mike and his team of technicians to all Lexus drivers who want to keep their car running for the long haul. He is the only one I take my vehicle to. More