Pohanka Lexus Chantilly

Great service experience! I hate taking my NX in for service, I never understand the work being done and what I'm paying for... I went in the other day and was helped by Esmera I hate taking my NX in for service, I never understand the work being done and what I'm paying for... I went in the other day and was helped by Esmeralda Sonato (can't find her name on the list). She was so sweet and helpful! She explained everything and took great care of me! More

Great Service ! Esmeralda was very helpful and knowledgeable about what was needed with my 2005 RX, Besides the routine service that was needed she told me a couple o Esmeralda was very helpful and knowledgeable about what was needed with my 2005 RX, Besides the routine service that was needed she told me a couple of things that were needed and she was able to list the items from safety to non-safety She did not push me into doing additional work, yet advice me what was best to do. More

Excellent service I changed my tires with Asad's help. He was so kind and well explained all I need. Highly recommend when you need any services at Pohanka Lexus Chanti I changed my tires with Asad's help. He was so kind and well explained all I need. Highly recommend when you need any services at Pohanka Lexus Chantilly. More

Very easy service experience Quick, easy and enjoyable. Was able to get some work done while waiting. Asad was pleasant to work with and explained everything clearly for me. Quick, easy and enjoyable. Was able to get some work done while waiting. Asad was pleasant to work with and explained everything clearly for me. More

Easy & quick service The Pohanka dealership is about an hour away from where I live so when I stopped by I wanted to get a loaner while I leave my car overnight. Nicole wa The Pohanka dealership is about an hour away from where I live so when I stopped by I wanted to get a loaner while I leave my car overnight. Nicole was able to accommodate me right away. She got me checked in and out in a flash. When I picked up my car I was set in express and it was nice and vacuumed. It was a delightful experience and I thank Nicole for that. More

Reza Kermanshahchi Excellent customer service. I needed a maintenance and patch tire on my car, Reza got me in right away and done very promptly. I was very impresse Excellent customer service. I needed a maintenance and patch tire on my car, Reza got me in right away and done very promptly. I was very impressed with informative texts as well. Thank you Reza! More

Great service Reza was great to work with. He quickly got us taken care of and I felt confident my vehicle would be taken care of. He was also able to answer my que Reza was great to work with. He quickly got us taken care of and I felt confident my vehicle would be taken care of. He was also able to answer my questions and give good recommendations on body work I needed complete on my Lexus! Such a pleasure to work with!! More

Excellent Service A friend of mine has a Lexus and I went with her to get her car serviced at Pohanka! I recommended her to see Troy Riley because I have known him for A friend of mine has a Lexus and I went with her to get her car serviced at Pohanka! I recommended her to see Troy Riley because I have known him for about 6 or 7 years and he used to always service my vehicles whichever dealership he worked at. He is an amazing service writer and he has a terrific personality. He is very thorough and detail oriented and explains everything so well. I trust him completely with my car and my friend said the same thing about him. He is absolutely wonderful and gives you the best overall experience when it comes to car maintenance. He makes you feel special and goes above and beyond for his customers. Anyone would be lucky to have him as their service consultant. More

Great Service Center Experience The reason for my 5-star rating on the service center is simple - Mr. Vernon Davis. Also, the facility is top notch and they get the job done right an The reason for my 5-star rating on the service center is simple - Mr. Vernon Davis. Also, the facility is top notch and they get the job done right and quick. But most of all, Mr, Davis handled all my issues and gave great advice for additional preventive service. More

Awesome customer service! My experience at Pohanka Lexus was awesome. The facility was clean and had all of the amenities that I could hope for. The best part of my my experien My experience at Pohanka Lexus was awesome. The facility was clean and had all of the amenities that I could hope for. The best part of my my experience was my service advisor, Amber Wood. She stayed in touch with me every step of the way and there were no surprises all throughout the process,she was wonderful to work with. More