Pohanka Nissan of Fredricksburg

I like the positive attitude, the intial price, However I did not like the extra packages and charges. I feel that this process was not explained up front and some of thses charges seemed to be a ploy to get did not like the extra packages and charges. I feel that this process was not explained up front and some of thses charges seemed to be a ploy to get extra dollars from buyers. Pressure sale for some of these additions. More

We have lived in the Northern Virginia area for 11 years and we've purchased a few cars in this time period. Pohanka is the only dealership that we've gone back to purchase as second car. My daughter who and we've purchased a few cars in this time period. Pohanka is the only dealership that we've gone back to purchase as second car. My daughter who had never purchased a new car was in the market for one. She has champagne taste on a beer budget so I did some of the initial leg work. I called around and went to a few dealerships hoping to narrow the scope of her. She really wanted a Nissan Maxima, thought the Altima was scheme but would settle for the Sentra. I made a cold contact call to the dealership and was lucky enough to speak with John Stoner. I told him what I was looking for and what we've already seen. We agreed to meet on a Saturday to test drive the Sentra. From the moment we walked in the door John and the other car consultants treated my daughter like she was the only customer they had. Between John and the sales manager they were able to get my daughter into a 2010 Altima. It took awhile to work through the color she wanted but John was patient and worked with her until she was satisfied. I have purchased my share of vehicles, motorcycles and boats over the years and I will say from the first phone call to this day John Stoner and the sales staff at Pohanka Nissan are top shelve! Thanx for making my daughter's first car buying experience a pleasant one!! Kevin More

I have purchased 5 vehicles in the past 10 years. I have also sold cars years ago. I have never met a more professional and informative sales associate as I did with Heather. She explained all the features also sold cars years ago. I have never met a more professional and informative sales associate as I did with Heather. She explained all the features and options for the two vehicles. I was interested in purchasing. The Rogue and Altima. She really made me feel like she was really concerned with my happiness. She never rushed me and was very patient with me. I am very slow when it comes to making selections. I am very particular. It has to be the right color right, right options, right price and right feel. She and Matt worked very hard to get me into an affordable car. I will recommend friends and family to this dealership. I was really impressed with the care and thoughtfulness of the entire staff. Everyone was friendly. It seems most car sales people at other dealerships really try to get you to purchase vehicles that they want to get off the lot. Heather gave me many choices of colors and options and I test drove both vehicles. I owned a Pohanka Honda a few years ago and from what I remember the staff was very nice and courteous too. Thank you Pohanka! More

I had an excellent experience at Pohanka Nisssan with Laurie. Her customer service was phenomenal in that she made the experience hassle-free and really focused on what I wanted. I found a Nissan Altima Laurie. Her customer service was phenomenal in that she made the experience hassle-free and really focused on what I wanted. I found a Nissan Altima with very low miles, manual transmission-which I was looking for!! There's a lot to be said for working with someone like Heather. Very professional and knowledgeable start to finish. Great experience!! More

I have purchased several vehicles and recommended others to Pohanka Nissan, specifically Frank Makove. He is very professional while being friendly, aggressive while not being pushy, he is a GREAT asset to to Pohanka Nissan, specifically Frank Makove. He is very professional while being friendly, aggressive while not being pushy, he is a GREAT asset to the NISSAN team. Frank has always been able to correctly answer my questions whether I was purchasing a car, truck, or SUV. He has the nack to readcustomers to see how they need to be dealt with in order to have the customer go away feeling completely satisfied they received their best deal! Frank has showed the same courtesy to me and my wife whether it was selling a vehicle, getting the right person to assist in getting service, introduced meto several employees that all had a part in the many deals I havs made with Pohanka Nissan, he was the GENERAL of the action! I will continue to be a loyal customer to both, Pohanka and Frank in the future. In the past week, I have changed my mind as to what vehicle I wanted, Frank stayed with me and asssured I bought what was right for me and that I got a great deal. More