Pohanka Nissan of Stafford

Pohanka Nissan of Stafford has the best caring professional staff ever in each department I took my vehicle in on Friday to have it checked out and get my first oil change it was a great experienc professional staff ever in each department I took my vehicle in on Friday to have it checked out and get my first oil change it was a great experience with Service Advisor Fredy he was very informative about everything everyone there is so helpful and awesome. Michelle Johnson More

Outstanding customer service each time that I had my car serviced. The last time was on September 23, 2022. Travon was very professional, kept me updated constantly on the status on my vehicle. Outstandi serviced. The last time was on September 23, 2022. Travon was very professional, kept me updated constantly on the status on my vehicle. Outstanding customer service with a smile. I really appreciated. More

The guy name Fred and John here and service department Stafford Pohanka Nissan are the best always make sure you’re satisfied with all of your services Stafford Pohanka Nissan are the best always make sure you’re satisfied with all of your services More

No service appointments. Told an oil change would bec1-1.5 hours, get here and it 2-3 hours. No shuttle. Ridiculous and one more reason to get rid of my 2018 Nissan. bec1-1.5 hours, get here and it 2-3 hours. No shuttle. Ridiculous and one more reason to get rid of my 2018 Nissan. More

My son has a 2015 Nissan Sentra with a failing transmission. After receiving several quotes from local auto repair shops for new/used transmissions the cost ranged from $3900-5300. As a result, transmission. After receiving several quotes from local auto repair shops for new/used transmissions the cost ranged from $3900-5300. As a result, we decided to take it to the dealership to see their cost. The customer service in the Service Center (Lance) was awesome. He quickly took the car in and answered all of our questions. He also checked with Nissan proper and learned the transmission was under an extended warranty for this make/model. They replaced the transmission for free under the warranty. The thing I would like to highlight is the honesty and upfront approach Pohanka took. I felt as though they could have made this process difficult, but they did not. If the Service Center is any indication of the culture and leadership at Pohanka Nissan in Stafford, then I would strongly recommend them for your next vehicle or vehicle service. I know I will! Thanks again Team Pohanka of Stafford! More

I had to pay the full price for a replacement battery that was installed at Stafford Nissan approximately 2 years ago. Apparently, since my vehicle is an Infiniti and not a Nissan. This is what I would c that was installed at Stafford Nissan approximately 2 years ago. Apparently, since my vehicle is an Infiniti and not a Nissan. This is what I would call a technicality, since Infiniti is technically a Nissan product. However, the Service Joshua was kind enough to offer me a 10% off the battery. I just wished this information was shared when the first battery was originally installed. It would have given me the opportunity to make a decision to have the installation performed at the establishment, or not. More

I trust Kirsten to provide the best advice on what is needed for my vehicle. Despite bringing it in just for a state inspection, Kirsten was forward thinking and noticed that I would soon be due for an o needed for my vehicle. Despite bringing it in just for a state inspection, Kirsten was forward thinking and noticed that I would soon be due for an oil change, so she arranged to take care of that as well in order to save me another trip from Manassas down the road. While the ownership may change from time to time, I hope they continue to appreciate their key employees like Kirsten who truly make a difference. More

Joshua Osborne was very friendly and accommodating. He answered all of my questions and concerns. Should be able to give a more thorough survey when we bring back in for 50,000 mile service and see how t answered all of my questions and concerns. Should be able to give a more thorough survey when we bring back in for 50,000 mile service and see how that goes. More

As usual the service department did not disappoint. Kirsten was amazing to work with, she is always honest and up front with the work that is needed. Kirsten was amazing to work with, she is always honest and up front with the work that is needed. More