Pohanka Volkswagen

Service Advisor I live in Georgetown, DE and was on my way to the mall driving my 2006 Beetle Convertible. I was stopped at a red light on Rt 13 South not very far fr I live in Georgetown, DE and was on my way to the mall driving my 2006 Beetle Convertible. I was stopped at a red light on Rt 13 South not very far from the mall and when the light turned green my car had stopped completely and when I got it started it was a rough start and the EPC light came on. I drove into the visitors info center on 13 and stopped the car, got out my manual and learned what the EPC light was and then started my car and the check engine light came on with theEPC light. I wasn't sure if I should drive it back to Georgetown. I put on my 4 way flashers and drove to Pohanka VW. I was pleasantly greeted by Charlie Cauffman and explained my problem to him. He was very concerned about my problem. I had to wait a couple of hours to have it checked to see if I could drive it back to Georgetown. This wait I realized was not Charlie's fault & waited patiently, but when I realized it was getting close to 5:00 I ask Charlie if he thought I could drive it back and mentioned to him that I have a certificate from previous owner of Dover VW (now Winner VW) for 15 percent off on parts & labor. Reason for this is I had an existing problem with my engine light staying on numerous times and after them talking to VW America the only solution was to put an engine harness on which was close to a $2,000.00 repair. Since I had already paid Dover VW around $1,000. In repairs numerous times to fix the problem the manager gave me the certificate for 15 percent off on parts & labor for the lifetime of my vehicle. Otherwise you would have had a new service customer. Charlie offered to put his pocket code finder on it and then check with tech. But then decided to ask the tech. to drive it in the shop and check out the code to see if I could drive it. Charlie then came to me and explained the problem. Oil is leaking on the speed sensor and damageing the vacuum pump. He said I could drive it back and advised me what to do if it stopped on me again. Charlie went above and beyond. He was very caring and compassionate. He was very detailed in the explanation of what was wrong with my vehicle. I also observed how very busy he was and how he spoke with all of the customers in a caring manner. I found your waiting area to be very clean and all of the conveniences that you have for the customers were very generous. Sincerely, Jessie M. Love, 201 Grammar Ave., Georgetown, De 19947 email:plove1@comcast.net. More