Porsche Bethesda - Service Center

Not Happy - Great New Service Center - Poor service exper. After the great experience from driving your Porsche into their service garage and lovely lounge, my service experience was poor. I drove my 986 in After the great experience from driving your Porsche into their service garage and lovely lounge, my service experience was poor. I drove my 986 in which I modified and dedicated all of time and work into the engine, custom exhaust and and other minor modifications. The greeting staff was great, but the service advisors lacked understanding in reference to the work i communicated to execute. After, service (this past Saturday) my battery cover was not installed. I found a hand grease mark in my quarter panel, and I was not completely satisfied (After spending hours detailing my 986). I needed to bring my 986 back into service moments after it left the service center because my coolant indicator light remained on, as soon as I Porsche’d out of there service garage (and they were not amicable for my return). I called Monday (today), and requested to speak to the manager. Lewis informed me the manager shall return my call within 10 minutes, 10 minutes came and went, it is now, past 7Pm, and I still did not receive a call nor vm from the manager (i called in the early opening hours). At the end, the drive-in experience was great, the greeting staff is friendly, but, their service advisories (🤔🤔) and the amount of times I called in order get a hold of my advisor was inconvenient, I was transferred numerous times, and when attempting to call him in his Direct dial, I was unable to locate him. 😕😕😕.. I hope in the near future they will be able to manage their team in order to communicate thoroughly, and be available to talk, and run a thorough inspection before returning the vehicle to their clients. NOT happy. More

Outstanding service department Alex is outstanding: friendly, professional, knowledgable, able to explain work in terms that I understand. The techs do a great job, with both routi Alex is outstanding: friendly, professional, knowledgable, able to explain work in terms that I understand. The techs do a great job, with both routine and more involved projects. The entire staff is outstanding. My 2011 Boxster is in great hands! More

Go to this dealership! The staff is excellent. Louis is excellent. Always enjoy working with Alex but he was away. Everyone is very professional and takes time to make you The staff is excellent. Louis is excellent. Always enjoy working with Alex but he was away. Everyone is very professional and takes time to make you feel comfortable. They offer to service you coffee, tea, water, or snacks. Yesterday, I received a tour of the new facility, which is absolutely beautiful! The waiting area is spectacular. You can see your car being serviced. Strongly recommend this dealership. It is clean, comfortable, and easy to access off of 355. It will not surprise me if this becomes the #1 dealership in the Wash DC area. More

Friendly and professional service. My service writer, Alex, has provided me with friendly and professional service for years. If you ask for it he'll give you honest advice. My service writer, Alex, has provided me with friendly and professional service for years. If you ask for it he'll give you honest advice. More

Fast and efficient service. The service experience was very pleasant. Quick, thorough, and done right. I appreciate the loaner car as well. My car was serviced on a Saturday and The service experience was very pleasant. Quick, thorough, and done right. I appreciate the loaner car as well. My car was serviced on a Saturday and was promised to be finished by 2 PM and it was done ahead of schedule. More

Service Appointment While I bought my car at another dealer, I chose this branch for my initial service appointment due to proximity to my job. I was not disappointed. Th While I bought my car at another dealer, I chose this branch for my initial service appointment due to proximity to my job. I was not disappointed. The staff is extremely friendly, professional, and accommodating. The shop foreman (blanking on his name unfortunately) walked me through my appointment, and mentioned an additional factory recall on the radio. Given the need to extend the appointment, they offered and provided shuttle service to my office. The car was finished, updated, and thoroughly cleaned. I highly recommend their team to provide any service needs, and while I am hopeful my next service appointment is not any time soon, I will not hesitate to utilize their resources. More

First class service in a great new facility If you are in the market for a new or previously-owned Porsche, I recommend this dealership and Andy Perez as your sales representative. I have had If you are in the market for a new or previously-owned Porsche, I recommend this dealership and Andy Perez as your sales representative. I have had a first class experience in the sales and service process, and the new facility is the icing on the cake. My highest recommendation. More

Personalized Service Always! Great Service team - Front Office & on the Service Floor! Great new location! New GM with great vision & execution! New Porsche merchandise and friend Great Service team - Front Office & on the Service Floor! Great new location! New GM with great vision & execution! New Porsche merchandise and friendly sales team! More

1st time emergency service. I am not one that expects the impossible, but Rockville Porsche's service delivered. They had me in and out for repairs in less than a day! Is that po I am not one that expects the impossible, but Rockville Porsche's service delivered. They had me in and out for repairs in less than a day! Is that possible; can I even dare to think that's the normal way Rockville Porsche operates? They deserve a big Pat-on-the-back. More

Alex is the Best Brought my Cayenne in for its Emissions Recall fix. The new facility (at least the service department area) is quite impressive. Was greeted by Alex b Brought my Cayenne in for its Emissions Recall fix. The new facility (at least the service department area) is quite impressive. Was greeted by Alex by name. Just wanted to say that Alex V is just an awesome service manager. He is extremely courteous and knowledgable and very accommodating. He really makes the experience painless!! More