Porsche Dallas

Smooth process on purchasing car. Staff is accommodating and friendly. Dealership is beautiful and waiting area very comfortable. Staff is accommodating and friendly. Dealership is beautiful and waiting area very comfortable. More

Had an excellent experience at Porsche Dallas. The entire process was smooth, transparent, and professional. Zain Fattani was outstanding—very knowledgeable, patient, and genuinely focused on help The entire process was smooth, transparent, and professional. Zain Fattani was outstanding—very knowledgeable, patient, and genuinely focused on helping me make the right decision without any pressure. He kept me informed throughout and made the buying experience enjoyable. Highly recommend both Zain and the dealership for anyone looking for a premium car buying experience More

I purchased a Certified Pre-Owned Porsche Panamera GTS in April 2025 from Hennessy Porsche in Atlanta and began servicing it at Park Place Porsche Dallas starting July 2025. Since that first visit, the ca April 2025 from Hennessy Porsche in Atlanta and began servicing it at Park Place Porsche Dallas starting July 2025. Since that first visit, the car accumulated only 413 miles over roughly four months (through November) because it was repeatedly at the dealership or undriveable due to service errors. The amount of my time that has been lost, which is due to nothing short of sheer incompetence, has been egregious. Examples of what occurred: • Window tint scratched and trim damaged during initial installation work of a TechArt spoiler. This required additional visits to both the dealer and the tint shop. • Multiple additional visits required to correct cosmetic damage. • Front air suspension repair that failed immediately the next day due to a crimped O-ring during the repair process. The after-service check was not completed appropriately. • Newly installed trim damaged again during a dealership car wash. It was literally ripped right off the body. • Parts ordered but not installed despite confirmation from the service advisor. I went over this with them on the phone (through texts) and when the car was dropped off. It wasn’t completed. • Trim pieces damaged during installation attempts. • A technician breaking a door lock actuator cable during installation. • An extra visit to the dealership as the door trim was not properly seated from replacing trim pieces and was causing a rattling noise. • Persistent spoiler error following installation of the spoiler by the dealership. • A later service where the oil change interval was not reset after the oil change, which required additional communication to get resolved as it cannot be cleared by most readily-available coding equipment. What should have been two or three routine service visits ultimately became more than seven visits and several weeks without my vehicle. The previous service manager acknowledged the issues and issued partial refunds for the lost time. Since Roman took over as Service Manager, accountability and communication have deteriorated significantly. He even called me once (when I could not answer the phone) and then immediately put his out of office on two minutes later when I returned the call. He does not know how to communicate to customers at all, despite being the head of the department. He previously came from Park Place Mercedes, where they couldn’t even get something as simple as tire PSI correct. Because of the repeated issues, I escalated the situation directly to a regional manager at Asbury Automotive Group, the ownership group of this dealership. I provided a full documented timeline of events outlining the service failures and the ongoing lack of resolution. I was previously told that management changes were being addressed, but that has clearly not occurred. They simply don’t care to fix the problem despite the fact they have admitted they know it exists. Given the extent of these issues, this was completely shared with leadership at Asbury Automotive Group as well as with Porsche Cars North America so they are aware of how this service department is representing the Porsche brand. At this point I cannot trust this service department with either of my vehicles, and I strongly encourage anyone considering service here to ensure they fully understand the risks before doing so. More