Porsche of Roslyn - Service Center

Luxurious Vehicle but Poor customer Service Very disappointed service. Keep saying making an appointment for many times without listening one word just sitting at his desk. Yelling at the cust disappointed service. Keep saying making an appointment for many times without listening one word just sitting at his desk. Yelling at the customer without listening why I am here for. I just want to ask one question before making service appointment. Keep yelling “making an appointment” for many times without listening one word just sitting at his desk. I just want this situation to be noted so that in the future nobody will have to deal with these unacceptable behavior especially for minority More

The service orientation and commitment to serving Gold Coast Porsche customers are truly exceptional. Mark Bennett, who handled my Cayenne service appointment, exceeded all expectations in assisting me. I Coast Porsche customers are truly exceptional. Mark Bennett, who handled my Cayenne service appointment, exceeded all expectations in assisting me. I am genuinely grateful for the outstanding service provided by the Gold Coast Porsche Service Team. When I called to inquire about the service sign on my Porsche Cayenne, Mark and the team efficiently explained the repair process and promptly procured the necessary parts. The entire experience was incredibly seamless. I highly recommend the service center of this Porsche dealership! More

I had to take my car to another dealership for it to finally be fixed with the first service. STAY AWAY FROM THIS GARBAGE xxx DEALERSHIP. My initial encounter with Gold Coast Porsche was moderately s finally be fixed with the first service. STAY AWAY FROM THIS GARBAGE xxx DEALERSHIP. My initial encounter with Gold Coast Porsche was moderately satisfactory, with the staff displaying polite, yet somewhat lackluster, hospitality. This lukewarm reception foreshadowed the disappointing journey that followed the purchase of my vehicle, which turned out to be fraught with issues. Regrettably, the car I bought from Gold Coast Porsche could only be described as a lemon. Within the first six months, it required repairs on 12 separate occasions, a fact that speaks volumes about the quality of vehicles being sold at this dealership. Moreover, the ordeal revealed a concerning strategy presumably endorsed by Porsche North America to avoid a buyback, a tactic that places undue strain and inconvenience on the customer. The post-sale service was profoundly unsatisfactory. The dealership's communication was woefully inadequate, leaving me in the dark about the repair processes and timelines. One repair, which should have been simple, inexplicably took a whole month to address. This inefficiency felt like a deliberate act of retaliation. In a particularly disheartening turn of events, after expressing my dissatisfaction, the dealership attempted to placate me with a free oil change in exchange for silencing my negative review. This approach to handling criticism not only lacks integrity but also underscores a preference for superficial remedies over substantive improvements in customer service and vehicle reliability. Given these experiences, I must advise potential buyers to steer clear of Gold Coast Porsche. Buyer beware: the experience at Gold Coast Porsche was nothing short of a nightmare, made worse by their attempts to bribe away honest feedback. Including this bribery attempt in the review is crucial as it provides potential customers with a fuller understanding of the dealership's ethics and customer service philosophy, further highlighting the importance of choosing a dealership that values transparency and genuine customer satisfaction. More

Garbage xxx dealership. This has to be the worst service center I ever did business with. I wouldn’t recommend bringing your car here for service. They lie about what servic This has to be the worst service center I ever did business with. I wouldn’t recommend bringing your car here for service. They lie about what service was done to your car and it was never done. Go to another Porsche service center. They will take your money fast and then act dumb when it’s time to do work. Your car will be held hostage by this dealership. More

Once again another excellent service visits. Mr. Bennet is just a terrific individual who always does a great job Mr. Bennet is just a terrific individual who always does a great job More

Excellent service. Mark Bennet is always friendly and accommodating. Have had multiple visits with terrific service. Mark Bennet is always friendly and accommodating. Have had multiple visits with terrific service. More

Dropped off my car for a diagnosis to figure out what the problem is. Four days into leaving vehicle, I found out that they haven’t even touched it, or looked at it, the service advisor and the managers can problem is. Four days into leaving vehicle, I found out that they haven’t even touched it, or looked at it, the service advisor and the managers can care less. I’ve never experienced anything like this, so I would never recommend them to anyone stay away from the dealership and their service department. More

Very dissatisfied. Not only ridiculously expensive but haughty also from the receptionist to the service advisor. There was no discernible effort to take care of a serv Not only ridiculously expensive but haughty also from the receptionist to the service advisor. There was no discernible effort to take care of a service problem I have. Find a better Porsche dealer if you want a Porsche. More

I am having the worse experience getting my car fixed here. I gave my car about one month ago and no body knows so far what is status of my car. I have been calling every day and front desk kept telling here. I gave my car about one month ago and no body knows so far what is status of my car. I have been calling every day and front desk kept telling me about a different car I returned two years ago and I no longer owe. I was transferred to supervisor many times, I left massage with no return phone call from him. On two or three occasion I was able to locate the person dealing with my car and he told me he would call beck in two minutes but he never did. I am never going to go back to them and advise you not to do so too. More

I want to start to say , I have been their customer for about 10 years. With my greatest regrets that I’m going to write this review. I Went for an oil change, I checked the oil level and with my greatest about 10 years. With my greatest regrets that I’m going to write this review. I Went for an oil change, I checked the oil level and with my greatest disappointment I noticed that the oil level was Just by the minimum bar. That means they replaced at most 2 quarts of motor oil . After 3 phone calls, finally they told me to bring the car back and they would take care . Thank you for nothing ! NO following up email, NO formal apology for all my troubles ... JUST a mere I’m sorry! Ps: I’ve noticed a lot of changes at the service department , unfortunately for the dealership , very poor , unprofessional , cold and unpleasant replacement of the employees. From a businessman to another I suggest to resend them to the training school . More