Porsche Irvine

I took my car there on November 20 to be serviced for an ACC fault that started popping up every time the car starts since my car was repaired at Porsche Irvine three weeks before. My service advisor made s ACC fault that started popping up every time the car starts since my car was repaired at Porsche Irvine three weeks before. My service advisor made such a big effort to fight me and tell me I’m lying and that the active fault on the car was directly my fault and I should be paying it out of pocket and not get covered under my active warranty. All this before the problem was even diagnosed by their technicians. The service advisor even went as far as bringing a technician out to talk to me to tell me I am lying and they will uncover the truth because the car has a computer that "logs everything". And what did it end up being? A problem not caused by me that got covered under warranty. The ACC sensor just needed to be recalibrated. All that arguing and disrespect to me for nothing. When they could have treated me with respect, diagnosed the problem, fixed it and let me be on my way. I will never return to Porsche Irvine for anything. I spoke to the manager after, Dan, and he was very understanding and apologetic and told me had he been treated like that he would also never return. I am still disgusted by what took place. More

Yves is an amazing service advisor. He communicates frequently, well, and responds promptly. He is honest and ensures my needs are met by first confirming we are aligned in an action pl He communicates frequently, well, and responds promptly. He is honest and ensures my needs are met by first confirming we are aligned in an action plan. I am really grateful to be able to work with him. Shout out to Ivan in the parts department who was really helpful as well! Thank you!!! More

I arrived early and John was ready for me. He went through everything in detail. He was the best car service representative I have ever had He went through everything in detail. He was the best car service representative I have ever had More

Does not treat it's customers well, as compared to a Mercedes dealership. Just exoects the brand to sell itself Mercedes dealership. Just exoects the brand to sell itself More

Everything was handled professional and the communications was good. I am very satisfied with the level of service. communications was good. I am very satisfied with the level of service. More

Dean (Service Manager) was very helpful and quick respond my text. He took care of my car very well. I appreciated what he have done for me. Happy Thanksgiving to all of you. Christine Phan respond my text. He took care of my car very well. I appreciated what he have done for me. Happy Thanksgiving to all of you. Christine Phan More

Very good service. Enjoyed meeting everyone who helped me with my purchase. I never felt a “hard sale” with anyone there and I appreciate it! Enjoyed meeting everyone who helped me with my purchase. I never felt a “hard sale” with anyone there and I appreciate it! More

I arrived without an appointment and was seen immediately I was given a ride back and forth and my car was ready in a few hours I was given a ride back and forth and my car was ready in a few hours More

I bought a Porsche from Mason Gilchrist. He was extremely helpful, very knowledgeable, and answered all my questions. I did not feel rushed or pressured. I would highly recommend Mason and He was extremely helpful, very knowledgeable, and answered all my questions. I did not feel rushed or pressured. I would highly recommend Mason and the dealership. More