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Porsche Marin - Service Center

Mill Valley, CA

4.9
396 Reviews
Call Service Center (415) 853-4456

396 Reviews of Porsche Marin - Service Center

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October 13, 2022

Reception was instant and courteous service advisor Weis was extremely helpful and provided me with gratis transportation both to from my home More

by Oilranch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Porsche Marin, Josh Smylie
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Oct 21, 2022 -

Porsche Marin responded

Thank you for your kind words about Porsche Marin. We are happy to hear that you had a positive experience with our reception and service advisor Weis. He is a valuable member of our team and we appreciate his dedication to providing excellent customer service. We are glad to hear that you were satisfied with the transportation services we provided. Our goal is always to make sure our customers have a seamless experience when they visit us. We hope you will visit us again in the future!

October 06, 2022

Fast and helpful, special care to deal with a very unique situation. The team rallied in a big way to help me out. More

by dwm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Porsche Marin
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Oct 10, 2022 -

Porsche Marin responded

Thank you for choosing Porsche Marin. We are thrilled to read your five-star review and appreciate the kind words about our team. Our goal is always to provide an exceptional experience for each and every one of our customers, so it sounds like we succeeded! We're glad to hear that we were able to help you out during a unique situation and hope you'll come back to see us again soon. Thank you for the recommendation!

September 30, 2022

This dealership is generally very attentive and cooperative and complete the tasks as required. I can certainly recommend them. More

by richardrubinassociates
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Weiss was excellent , Porsche Marin
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Sep 30, 2022 -

richardrubinassociates responded

I have nothing further to add

September 28, 2022

I’m always treated like they have no time, rushed and processed. Mistakes happen and they don’t listen well. They are stressed and have no time for great customer service. It comes across rude. I don’t o More

by CSUNAHARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sal Maldonado
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September 28, 2022

Sal had great customer service, resolved issues with vehicle, maintained communication and ensured vehicle was ready for me at my requested time. More

by MollyF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Maldonado , Porsche Marin
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Sep 30, 2022 -

Porsche Marin responded

Thank you for your kind words about our service, Molly. We're happy to hear that Sal was able to meet your needs and resolve any issues you had with the vehicle. His attention to detail and communication is what makes him a great member of our team. Thank you for choosing Porsche Marin, we hope to see you again soon!

September 27, 2022

Service experience was mediocre. Loaner vehicle had broken features. Repair took three times longer than described. Made multiple trips to dealer to get it remedied. More

by Rklein10028
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Na
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Sep 30, 2022 -

Porsche Marin responded

Thank you for choosing Porsche Marin. We're sorry to hear that your service experience wasn't up to our usual standards and that the loaner vehicle had broken features. Our goal is always to provide an excellent experience, so we're sorry that we fell short of this on your visits. We would like to apologize for the inconvenience caused and thank you for bringing these issues to our attention. We'll be sure to pass along your feedback internally and work to improve in these areas. Thank you again for choosing Porsche Marin and we hope you'll give us another chance in the future.

November 02, 2021

Gary Wright managed a major overhaul of my vehicle that had sat unattended for too long, but he and the team restored it, keeping me updated on each element of the task. They were outstanding and exceeded More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Porsche Marin
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October 29, 2021

Courteous, prompt, kept me apprised of progress of work being done. Weil gave me very personal service. More

by baxterlee
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Weil
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Oct 31, 2021 -

baxterlee responded

Review correct

October 29, 2021

Fast professional and all done on time Sal was knowledgeable and respectful. My car was ready on time and I was updated during service. More

by Abdoli580
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Porsche Marin, Josh Smylie
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October 29, 2021

I have been driving my Porsche for two and a half years. The service has been great. My expectations around deadlines and costs have been managed very well. And, all the representatives at the dealership ha More

by danaraewinn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Maldonado
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