Porsche Monterey

Service and Sales experience I purchased a certified pre-owned Porsche. Needed to bring in vehicle after a number of concerns, ranging from oil indicator light reprogram, and pot I purchased a certified pre-owned Porsche. Needed to bring in vehicle after a number of concerns, ranging from oil indicator light reprogram, and potential transmission concerns. Primary service staff, who is no longer with this dealership, seemed overwhelmed and unable to keep up. He did not notify customers as to service updates in timely fashion, loaner vehicle not a available when promised, misinformed customer of service bulletin when did not exist, and I had to bring back car multiple times to correct same complaint. Car was not washed at time of pickup on one occasion. Also was told that a new transmission was needed under warranty and petition to Porsche NA was requested, then denied. However, the service tech Paul S. was very friendly and did take time with me, road test also, to explain the transmission issue. I considered purchasing a new vehicle from this dealership, only to discover that they had NO interest in "taking care" of local customers, preferring to sell out of area for a few extra bucks. Instead of coming back to local customers who originally bid/made offers, the manager Aaron Z. sold the car for less than what he was willing to sell it for locally a fews months prior. Very disappointing...profit above all else. Alienating local customers is not a long term successful strategy. Aaron Z. did not seem genuinely interested in hearing feedback regarding the service advisor or service experience. He did not conduct the negotiation for the new vehicle with professionalism; in fact he was argumentative. More

GREAT SERVICE The best car buying experience ! John is a great person to work with, he works with and for you! John is very knowledgable , professional and perso The best car buying experience ! John is a great person to work with, he works with and for you! John is very knowledgable , professional and personal all at the same time. He creates a fun buying experience with no pressure. This is the place to buy your car(s) from! I'm very appreciative of John and this dealership! Gary Miller - awesome person to work with as well ! More

Highly recommended There is no such thing as a perfectly smooth car deal from any dealership on the planet. However after dealing and working with Porsche of Monterey, I There is no such thing as a perfectly smooth car deal from any dealership on the planet. However after dealing and working with Porsche of Monterey, I realized that there are some deals that are very very close to being perfect. Working with the staff and mr. Miller even after purchasing my vehicle from them makes me wonder why other dealerships don't operate the same? These guys work with me during the negotiation process, worked with me once the deal was done and coming from Las Vegas all the way to Monterey, picking me up from the airport, having the car completely ready with all paperwork signed and ready to go as well, to even after I brought the car home and had questions and concerns afterwards. They took all my calls and handled all my questions and issues as if it were still day number one and they were still trying to sell me a car. Which makes me believe that there are some great car dealerships left on the planet, Porsche of Monterey being one of them. thank you to all of those guys I look forward to purchasing from them again in the future. More

Porsche 911 GT2 Excellent service advisor who followed up real time for me. Appreciate their efforts to work around my schedule. And the car was nicely washed when I Excellent service advisor who followed up real time for me. Appreciate their efforts to work around my schedule. And the car was nicely washed when I picked it up! Thanks! More

Best car buying experience ever thanks to John Bassett! I have dreaded buying a car as much as going to the dentist but thanks to John Bassett, it's now something I look forward to doing again! I live I have dreaded buying a car as much as going to the dentist but thanks to John Bassett, it's now something I look forward to doing again! I live out of state and ironically this was the easiest car buying experience I have ever had. John is so awesome! He took care of everything from making transportation arrangements to ensure my panamera arrived safely, to helping me get my car set up with my personal preferences. I was so impressed because the transaction was already complete and he could have easily blown me off knowing I am not a repeat client and would keep this car for years. Thank you John for making this a unforgettable experience!!! More

Top Notch! John Basset provided excellent customer service. went above and beyond my expectations by my first contact via email, then going through all the steps John Basset provided excellent customer service. went above and beyond my expectations by my first contact via email, then going through all the steps of the buying process. ensured my car was detailed and filled up with fuel, then answered all my questions. Gary in finance was also great and made the buying process simple and smooth. made sure i understood all paperwork and never pressured me. go in and see John and Gary at Monterey Porsche! More

The only way to fly The entire process was quick and efficient. After a couple of e-mails and phone calls, I headed to the deanship. My new car was clean and ready to The entire process was quick and efficient. After a couple of e-mails and phone calls, I headed to the deanship. My new car was clean and ready to go. More

Excellent Purchase Experience!! We ordered a new 2018 Porsche Macan from John Bassett at Porsche of Monterey. John far exceeded our expectations (as seems to be the sentiment with a We ordered a new 2018 Porsche Macan from John Bassett at Porsche of Monterey. John far exceeded our expectations (as seems to be the sentiment with all of his clients here). John kept us appraised as to the entire ordering process and how far along the Macan was in all stages of the factory. The Macan showed up just as promised and is even nicer than we expected. We ended up paying much more than we had anticipated in our initial search of a vehicle, however, as they say..."Porsche, there is no substitute!" Thank you again, John, for ALL your assistance. More