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Porsche North Houston

Houston, TX

4.9
2,219 Reviews
Porsche North Houston prioritizes continuous improvement, honors the heritage of the Porsche brand and passionately enlightens and activates customer ownership! Our focus always emphasizes a consciousness for uniqueness and authenticity. Our facility is timelessly modern and offers a boutique experience.
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13911 North Freeway

Houston, TX

77090

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Showing 2,219 reviews

October 18, 2024

Chris is excellent and goes above and beyond to ensure all my Porsche needs are taken care of. More

by alex@alexrezende.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Porsche North Houston responded

Thank you for your kind words! We're thrilled to hear that Chris consistently goes above and beyond to meet all your Porsche needs. Providing exceptional service is what we strive for, and it’s wonderful to know Chris has made such a positive impact. We look forward to continuing to serve you at Porsche North Houston!

October 18, 2024

Jon and the team at PNH did an outstanding job with my 10K service and wheel repair. Communication was great and it was 5 star service. More

by STEPHEN.WEBSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Gosling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Porsche North Houston responded

Thank you for the fantastic feedback! We're thrilled to hear that Jon and the team at Porsche North Houston provided outstanding service for your 10K maintenance and wheel repair. Clear communication and top-notch care are our priorities, and we’re delighted to have delivered a 5-star experience for you. We look forward to serving you again!

October 17, 2024

Everyone was very helpful and made the transaction easy . I would come back again in the future . More

by waltconder
Recommend Dealer
Yes
Employees Worked With
Lester Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Porsche North Houston responded

Thank you for your feedback! We’re delighted to hear that our team made your transaction easy and that you felt well-supported throughout the process. We appreciate your trust and look forward to welcoming you back in the future!

October 17, 2024

An absolutely amazing experience. The dealership and Jon were outstanding. Thank you for a very nice experience and no hassle repair. More

by johnralvarez2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Gosling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Porsche North Houston responded

Thank you for your kind words! We're thrilled to hear that Jon and our dealership provided you with an outstanding, hassle-free repair experience. Ensuring a smooth and enjoyable visit is what we strive for, and we’re delighted to know we met your expectations. We look forward to assisting you again in the future!

October 17, 2024

Excellent, prompt customer service. Service tech feedback with the video was very helpful. The waiting area, coffee and snack section adds to an excellent experience. More

by jdnyc32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayle Slovacek
Nov 14, 2024 -

Porsche North Houston responded

Thank you for sharing your feedback! We’re delighted to hear that our prompt customer service, helpful video feedback from the service tech, and our comfortable waiting area made your experience enjoyable. Providing a top-notch experience is our priority, and we’re thrilled we could meet your expectations. We look forward to welcoming you back to Porsche North Houston!

October 17, 2024

Excellent customer service from the team at Porsche North Houston! Always willing to help out with anything that you may need. More

by Muda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Alvarez
Nov 14, 2024 -

Porsche North Houston responded

Thank you for the kind words! We’re thrilled to hear that our team consistently provides excellent customer service and is always ready to assist with whatever you may need. Your satisfaction is our priority, and we look forward to being here for you anytime!

October 16, 2024

I was very disappointed to learn that Juan left North while my vehicle was in for a somewhat involved repair. He was phenomenal, and I only found this rating page because I am attempting to find whether More

by blinder_thread_0q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Alvarez
Oct 16, 2024 -

Porsche North Houston responded

Thank you for sharing your feedback with us. First and foremost, we truly appreciate you being a part of our Porsche North Houston family, and we’re grateful for your continued trust in us. We understand your disappointment in Juan’s departure, and we’re sorry to hear that the handoff to your new service advisor did not meet your expectations. Juan certainly left a lasting impression, and we’re committed to ensuring that your future experiences with us are nothing short of excellent. We apologize for the delay you experienced and for the inconvenience it caused. Your feedback is invaluable, and we will use it to improve our processes moving forward. Please don’t hesitate to reach out if there is anything we can do to assist you or make things right. Thank you again for choosing Porsche North Houston.

October 15, 2024

I enjoyed working with Efan and Gerald in the acquisition of the new 2024 Cayenne S. Both were great!! More

by lane-alexander
Recommend Dealer
Yes
Employees Worked With
Gerald Tito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Efan Hsu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Porsche North Houston responded

Thank you so much for your kind words and for choosing Porsche North Houston! We’re thrilled to hear that you enjoyed working with Efan and Gerald during your acquisition of the new 2024 Cayenne S. We’ll be sure to pass along your compliments to them. Congratulations on your new Porsche, and we look forward to serving you again in the future!

October 14, 2024

I was disappointed that my service advisor is no longer there, but the person who took over didn't introduce himself. I don't know his name. They didn't say you can now contact me if you need other assista More

by ronigarrett
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haider Jaffar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Alvarez
Nov 14, 2024 -

Porsche North Houston responded

Thank you for sharing your experience with us, and we apologize for the shortcomings in your recent visit. We’re sorry to hear about the lack of introduction from your new service advisor and that your washer fluid was not refilled. These are essential parts of the service experience, and your feedback is invaluable in helping us improve. Please know we’re committed to making your future visits more seamless, attentive, and thorough. If there's anything we can do to assist now, please don’t hesitate to reach out.

October 14, 2024

I’ve had several issues with my truck. I’m frustrated. I got my breaks done and they are still super loud it’s super embarrassing , I brought it back and they are still loud and now some More

by L.REID01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kayle Slovacek
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