Porsche North Houston - Service Center

Great customer service I am always greeted with a smile. The whole staff is friendly and attentive. I’m never rushed. Everything is gone over and there are no surprises. I a I am always greeted with a smile. The whole staff is friendly and attentive. I’m never rushed. Everything is gone over and there are no surprises. I am updated during the day. A loaner is always available and the car is ready when it’s promised. Great customer service! More

The usual high quality and efficient service. Car was in for a routine annual service. Everything was done in a timely manner and the car was returned in spotless condition. Loaner car was provide Car was in for a routine annual service. Everything was done in a timely manner and the car was returned in spotless condition. Loaner car was provided. More

Good service Great service, he always provides very good information for me. He goes far and beyond to provide good Service.. I will be coming back for service soo Great service, he always provides very good information for me. He goes far and beyond to provide good Service.. I will be coming back for service soon. More

30k service chris brown and their survive staff are great to work with. Very responsive, friendly, and knowledgeable in all aspects of the Porsche experience. Tha chris brown and their survive staff are great to work with. Very responsive, friendly, and knowledgeable in all aspects of the Porsche experience. Thank you More

Service Jon was excellent and friendly got me in and the technician did a fantastic job and did it in a timely my car was delivered back to me clean Jon was excellent and friendly got me in and the technician did a fantastic job and did it in a timely my car was delivered back to me clean More

Pleasant and stress free I arrived early and my service rep had also arrived early so I was in and out with my loaner car in record time. Also liked the reception and air con I arrived early and my service rep had also arrived early so I was in and out with my loaner car in record time. Also liked the reception and air conditioned drop off bay More

Battery Just went in to replace battery but was also given useful summary of coming issues and their approximate state of need. Nice for planning next visit. Just went in to replace battery but was also given useful summary of coming issues and their approximate state of need. Nice for planning next visit. More

Porsche service In driving Porsche’s for 30 years I have never had such good service. Easy to schedule. Loaner always available. Work done properly and in a timely In driving Porsche’s for 30 years I have never had such good service. Easy to schedule. Loaner always available. Work done properly and in a timely manner. Jay Halili should be the benchmark for all Porsche service representatives. More

Great service I would like to express my appreciation to Willie as my service advisor. He was very attentive and kept me informed throughout the process. Thanks I would like to express my appreciation to Willie as my service advisor. He was very attentive and kept me informed throughout the process. Thanks More

Chris Walked Me Off The Ledge I called Service Advisor Chris Brown and told him about my problem with my 1999 Boxster. The battery had died and I could not open the front trunk to I called Service Advisor Chris Brown and told him about my problem with my 1999 Boxster. The battery had died and I could not open the front trunk to access the battery to replace it. After explaining that it could be opened through the front wheel well or the fuse box, but it was a technical procedure that I probably would not want to try, he recommended I tow the car to the dealership. Once the flatbed arrived, my AAA driver was not willing to attach the tow to the car, since my toe hoop was in the trunk and could not be accessed. I called Chris and he explained to the driver how to attach the tow, but also suggested we try the tow hoop from my 2018 Cayenne. The Cayenne hoop would not work, and the driver was not willing to attach the tow the way Chris recommended. Totally frustrated with everything, I called Chris back and told him I would leave the car in my garage until my son's next visit from Seattle and turn the car into a planter! While on the phone with Chris, the Tow Truck a driver figured out a way to get the car in the flatbed and we were on our way. I was a wreck by the time I got to the dealership. However, my day got a thousand percent better after I met with Chris. He was reassuring that they would be able to get the trunk opened, replace the battery and have me on my way in plenty of time to get to my 2:00 p.m. meeting. He took excellent care of me, his calming manner was just what I needed AND the excellent coffee. The dealership personnel are always friendly, accommodating, a try to make me comfortable whenever I visit. I even had a chance to visit with the salesman who sold me my Cayenne. They ALWAYS exceed my expectations! Of course, Chris had my car ready, washed and brought to me in plenty of time for me to make my merting. Thank you, Chris, for turning the disasterous start to my day into a great one! More