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1,626 Reviews of Porsche North Houston - Service Center
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April 11, 2018
Terrific service for my 20K miles work The service appointment was prompt, the service itself was outstanding ( fast, great loaner ) while I was further educated about my next lease. Could The service appointment was prompt, the service itself was outstanding ( fast, great loaner ) while I was further educated about my next lease. Could not be happier. More
by Lefteris
April 07, 2018
Amazing service and accessibility Amazing customer-centered service consistent for over 5 years that I have visited the dealership. Every member of the team especially Chris and Jay g Amazing customer-centered service consistent for over 5 years that I have visited the dealership. Every member of the team especially Chris and Jay go above and beyond to take care of their clients at this dealership which keeps me coming back. They always make and take the time to meet and surpass my needs despite my busy schedule. The quality of work is also second to none - regular maintenance as well as perfermance/track needs. More
by RP
April 04, 2018
EXCELLENT CUSTOMER SERVICE On our most recent visit we had the pleasure of great customer service from staff member Willy Gilder. From tbe first call to the time we walked in an On our most recent visit we had the pleasure of great customer service from staff member Willy Gilder. From tbe first call to the time we walked in and out that day Mr. Gilder exceeded our expectations of customer service. Mr. Gilder is a great representatve and a asset to Porsche. We look forward to meeting with him next time we visit the Porsche service center. More
by Rossana7
Employees Worked With
Willie Gilder
April 04, 2018
Good visit Willie did a nice job. They are very friendly and efficient. I just wish they had profaned my gate opener to my car. They did it when I first got my c Willie did a nice job. They are very friendly and efficient. I just wish they had profaned my gate opener to my car. They did it when I first got my car but I was told now I have to go to the instructional video. Our gate is old school code not rolling. Otherwise they took great care of my car and it came out looking new. More
by DeanaMom
Employees Worked With
Jorge Olivas , Willie Gilder
April 03, 2018
Warranty work and then some Knowledgeable and courteous service reps. They treat you you with respect and patience. I had some concerns which proved to be non-issues. They are VE Knowledgeable and courteous service reps. They treat you you with respect and patience. I had some concerns which proved to be non-issues. They are VERY responsive with getting back to you. More
by Driver 33
Employees Worked With
Jay Halili
March 29, 2018
Excellent service Clearly stated work to be done and 2 options for new tyres after. Willie was friendly, knowledgeable and made me feel very welcome at Porsche. I also Clearly stated work to be done and 2 options for new tyres after. Willie was friendly, knowledgeable and made me feel very welcome at Porsche. I also got a nice new boxster s as my loan car. More
by ARR
Employees Worked With
Willie Gilder
March 28, 2018
Kim le People are always nice and friendly. Faculty is super clean. Had a great experience. They are awesome. Great team Dan; Jorge and Jay!! Highly recommen People are always nice and friendly. Faculty is super clean. Had a great experience. They are awesome. Great team Dan; Jorge and Jay!! Highly recommend it. More
by Kim
Employees Worked With
Dan Kao, Jorge Olivas , Jay Halili
March 27, 2018
Oil change Excellent service. People treat you like family. Gorgeous facility. Have never had a bad service experience with them. Wish it were closer to the W Excellent service. People treat you like family. Gorgeous facility. Have never had a bad service experience with them. Wish it were closer to the Woodlands More
by Rich47
Employees Worked With
Other Employees :
Noei, Rodger Gay, Jay Halili
March 21, 2018
Great experience Definitely ask for Jay! It took his team about 5 minutes to figure out what was wrong with our Car while another Porsche dealership took 10 days and s Definitely ask for Jay! It took his team about 5 minutes to figure out what was wrong with our Car while another Porsche dealership took 10 days and still couldn’t figure it out! More
by Lk
Employees Worked With
Jay Halili
March 17, 2018
Servicing my Cayman I had the 40,000 mile service and a tire replacement performed by North Houston Porsche. They had the car for almost a full week due to the tire deli I had the 40,000 mile service and a tire replacement performed by North Houston Porsche. They had the car for almost a full week due to the tire delivery (agreed duration). I would have liked a bit better communication on scheduling and pickup, as it finally occurred at Friday afternoon rush hour, which was necessary since I needed the car on Saturday. If I hadn't called and pressed them for a pickup time, and just waited for the service reps call, I likely wouldn't have had time to get there before closing due to traffic. Additionally on my drive home I received a warning message that oil level was above maximum but driving was possible. I would have expected that to show up on a test drive, or even idiling in the garage, especially for a $2,000 service visit. Calls to my service advisor on Saturday were unsuccessful, so the car has to sit all weekend until I can get in touch with them on Monday. There were many good details of the visit (loaner, greeting, cleanliness of vehicle upon return, etc.), so I haven't discounted my rating more than one star. However, I would expect a premier dealership to ensure cars are returned with high quality results. More
by Redporsche
