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Porsche North Houston - Service Center

Houston, TX

4.9
1,628 Reviews
Call Service Center (855) 869-4156

1,628 Reviews of Porsche North Houston - Service Center

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April 10, 2024

Gerald was great! He was very responsive to all my needs. I’m very happy with my new Porsche and Gerald’s service. More

by bobenland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerald Tito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Byron Diaz
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Apr 17, 2024 -

Porsche North Houston responded

Gerald is happy to know he met all your needs and that you are satisfied with your new Porsche and the service provided. We're grateful for the opportunity to assist you.

April 09, 2024

Jon is an excellent customer service rep and provides the best service, making sure you are always kept in the loop with the status. More

by Katiebjacobson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Gosling
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Porsche North Houston responded

Jon is delighted to receive such high praise for his customer service. Keeping you informed every step of the way is our priority, and we're glad to have met your expectations.

April 09, 2024

Didn’t have a pleasant experience with the purchase of my vehicle. The service department is great however More

by DPalmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Gosling
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Porsche North Houston responded

We regret to hear that your purchase experience did not meet your expectations. We are, however, glad to know that our service department provided you with great service. We take your feedback seriously and would like the opportunity to improve your overall impression of Porsche North Houston.

April 09, 2024

Working with Porsche North Houston Service is fantastic. Professional and skilled, they get issues resolved. More

by penningtondb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haider Jaffer
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Apr 17, 2024 -

Porsche North Houston responded

Thank you for your kind words about our Service Department. We pride ourselves on being professional and skilled, and it's gratifying to know that you had a fantastic experience with us.

April 08, 2024

I was switched to a new service advisor. The former advisor was very good and had more knowledge about my vehicle. The new guy was great, but had to start over by reviewing my file. More

by TALK2BV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Porsche North Houston responded

We understand the importance of continuity with service advisors and apologize for any inconvenience caused by the switch. We're glad to know that your new advisor was helpful, and we'll ensure that he is fully briefed on your vehicle's history for the best ongoing service. Thank you for your understanding.

April 08, 2024

Great service dept. Jon Gosling is great at communicating with updates while I was waiting at the dealership. More

by JOHNWARD16311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Gosling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Porsche North Houston responded

Thank you for acknowledging Jon Gosling’s efforts in communicating updates. We're happy to hear that you’re pleased with the service department's performance while you waited at our dealership.

April 08, 2024

Great follow up and communication from Jon. They made it quite easy for the service and repair More

by joseph65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Gosling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Porsche North Houston responded

We appreciate your positive feedback on the follow-up and communication provided by Jon. Making service and repair easy for our customers is what we strive for at Porsche North Houston.

April 07, 2024

Good communication. Kind, courteous, fast. Scheduled follow up for windshield. Will be back very soon. More

by ROBINLYNCH004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Porsche North Houston responded

Thank you for your kind words about our communication and service. We're glad to have scheduled your follow-up and are looking forward to seeing you again soon at Porsche North Houston.

April 07, 2024

Exceptional experience. Very customer oriented. I waited for something negative to happen and it never did. Would recommend to anyone More

by fmarchhart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerald Tito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blair Pruitt
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Apr 17, 2024 -

Porsche North Houston responded

It’s fantastic to hear that your experience was exceptional and that we exceeded your expectations. Thank you for recommending Porsche North Houston; customer satisfaction is our top priority.

April 07, 2024

Delayed in receiving vehicle, paid extras not installed, suspension issues found but not previously documented. More

by JEREMY.WALDSCHMIDT
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mustapha Ramadan
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Porsche North Houston responded

We apologize for the delay and any inconvenience with the installation and suspension issues. We're committed to rectifying these matters swiftly and to your satisfaction. Please reach out so we can ensure everything is resolved to your standards.

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