Porsche Plano - Service Center

Serviced our 718 Cayman and it was a pleasant experience. The service department was professional and our car was done as promised. We also purchased a part which was easy and reasonably priced. The service department was professional and our car was done as promised. We also purchased a part which was easy and reasonably priced. More

Our experience at Porsche Plano was amazing! Tim Shaffer is the best service advisor because he did everything he could to make the service experience flawless and easy. He went above and beyond Tim Shaffer is the best service advisor because he did everything he could to make the service experience flawless and easy. He went above and beyond for us from setting up the loaner vehicle, keeping us informed, to ensuring our Macan was road ready. More

The worst Customer Service I have seen. No call backs when you are checking on your car. Service for my car was horrible they kept my car for 14 days. I brought it in for Engine Fault. No call backs when you are checking on your car. Service for my car was horrible they kept my car for 14 days. I brought it in for Engine Fault. Once I picked my car up on the 14th day, on the way home I get another message on the dashboard low on oil. My car is a 2022 with 3000 miles. For sure I changed dealerships. If you are thinking about taking your car to Porsche Plano don’t. Run!!!!! More

This review is for the service dept. DO NOT DEAL WITH THESE PEOPLE!!!! I have an 18 panamera on lease w 24k miles. we bought tires from discount because the price at the dealership is insane. Discount THESE PEOPLE!!!! I have an 18 panamera on lease w 24k miles. we bought tires from discount because the price at the dealership is insane. Discount found some unusual disfiguring to the drum of one wheel. took video and went to porsche to see what they thought and if we could drive the car. they looked at the video and immediatly blamed us for damaging the wheel. imagine a bubbling in concentric distances around the wheel. I said I didnt hit anything but i brought the car to them to look at it. Upon inspection they said it was clearly our fault. Im doubting that but will have it further inspected. the real rub is that they tried to charge me 3300 for a new wheel and TPMS when i found the same wheel from several other dealerships for half or less than that. When i talked to the mechanic about the wheel and I said i thought the metal on the wheel is likely thinner than spec and was stressed he said no if the aluminum had been thinner, then it would be porous and leak air. I aske dif he was an engineer or had ever seen anything like this. both responses were no. These folks are dishonest and care 0 about their customers! More

Criminal ripoff I own a 1987 Porsche 930S, factory orange, 3000 miles. Because it is not driven much, the ethanol in gasoline ate through the rubber fuel-line. So, I I own a 1987 Porsche 930S, factory orange, 3000 miles. Because it is not driven much, the ethanol in gasoline ate through the rubber fuel-line. So, I trailered the car in to this so-called dealer. The so-called service mgr told me that it was a $15,000 repair. I asked why so much? ...he replied “it’s a classic” I had it put back on the trailer and sent it to Ft Worth Porsche. They did the repair for $2000, and I had to spend $700 on trailering fees. These pathetic people are criminals! More

Rip-off with a smile I have a 1987 930 S, factory orange, with only 3000+ miles, because it’s in storage, the ethanol eats through the fuel lines, this so-called dealershi I have a 1987 930 S, factory orange, with only 3000+ miles, because it’s in storage, the ethanol eats through the fuel lines, this so-called dealership quoted me $12,000 just for fuel lines, I asked the so-called service manager why he said “because it’s a classic” I then had it trailered to Ft Worth and had the work done for $2,000 More

Not what I was expecting from Porsche I purchased a 2017 Cayenne from this dealership last fall and had a good experience with the salesman - Josh. I must say that I went into my first P I purchased a 2017 Cayenne from this dealership last fall and had a good experience with the salesman - Josh. I must say that I went into my first Porshe purchase expecting to have a superb customer service experience, but from there it went downhill fast. First a rat got into the engine compartment and bit through a wire and it was giving me weird warning lights. When I took it in they said it would cost $1,800 to replace the harness as it was not covered by warranty. I asked them to send me a picture and quickly could see that it was just one wire, which I asked them to repair, not replace the whole harness. They would not do it, so I told them to do nothing and took it home and fixed it myself in less than 10 minutes for nothing. The wire that was chewed in two had been stuffed far back up into the bundle of 50 or so wires, so it was hidden from view, which I did not appreciate. I complained to the service dept, the customer service dept, and ultimately wrote a letter to the Manager of the dealership explaining my frustrations and offering to come meet and discuss it. Never heard a word from him. Next, I had a glancing collision with the corner of a curb near George Bush which blew out 2 tires. Thank God I bought the $1,800 tire protection package. Oooopps! Does not cover hitting a curb. So I complained and requested to cancel the policy and get a refund. They agreed, but now 8 weeks later, I don't have the refund and Suzanne, the woman who sold me the policy (from Auto Nation) has not responded to my last e-mail, sent a month ago. I am due for my 20K service and checked to see what is included and what it costs. Not much and $1,100. I checked with Kwik Kar and they will do the same things including changing all the filters (air and a/c) and flush the brake system for $350. Hmmmm - what to do? More

The worst Worst service dept. do not return calls, do not return emails. Think twice before using this dealer. Park Place is a better choice to have service don Worst service dept. do not return calls, do not return emails. Think twice before using this dealer. Park Place is a better choice to have service done. You will be treated better. More

I went on my first Owners Rally with Porsche of Plano and was very impressed!! When we got to the dealership they had breakfast set up, went over the rules and we were given directions for the ride. The ri was very impressed!! When we got to the dealership they had breakfast set up, went over the rules and we were given directions for the ride. The ride was beautiful and went at the perfect pace. We ended at a beautiful restaurant that over looked a lake with a great lunch. It was so nice to get together with other Porsche owners and walk away with new friends. A few days later I received a email with several pictures of us on the ride. What a treat!! I want to thank Tim Shaffer, David Loder and Nicole Clarke for EVERYTHING they did to set up the perfect day!!! Looking forward to the next one! More

We visited on two ocasions for advice from Kevin, the tech writer, in the service department and to participate in the Spring Owners Rally. Everyone we delt with was a delight. They were welcoming, frie tech writer, in the service department and to participate in the Spring Owners Rally. Everyone we delt with was a delight. They were welcoming, friendly and helpful when help was needed. An overall wonderful experience, we will return to the delearship. Thank you, Douglas Koeppen More