Porsche River Oaks

Save yourself a headache,use a different dealership I bought a used Cayenne on July 31st. I was assured the vehicle had been checked over and serviced before they put it up for sale. I drove it two days I bought a used Cayenne on July 31st. I was assured the vehicle had been checked over and serviced before they put it up for sale. I drove it two days and the service engine light came on. Later that day the car started dumping coolant. They took care of it and I thanked them. I told my salesman that I appreciated it and would have understood if I would have had to pay for it. Those were my exact words to him and it was the truth. They didn't have a good reason why the service light had come on after they told me the car had been serviced. They side stepped my question about it. When I asked about it later I was told by the service manager that it had been done and it may have been a vehicle malfunction that the light came on. If it was serviced and the light came on it could probably be only be a couple of things. The mechanic didn't reset the light or the service wasn't done. Either way, it shows the lack of quality control that you would expect from a dealership of that caliber. I'm now starting to question how accurate is the vehicle check out sheet they gave me before I purchased the car. The salesman also told me that the part on the coolant that went bad usually has to be changed at 70,000 miles. A part on the cooling system that has a mileage life on it? I don't believe that one. They told me that it would take more time than they had first thought. I told them I didn't have any issue with that. I would rather them take their time and get it done right was my exact words to the service manager. I picked up the car just yesterday. After I picked it up and started driving it, I heard banging noises like it was being hit from the bottom with a sledge hammer. I felt it all the way up through the center concole where my arm was resting. The car started to drive bad, shake, and had no acceleration. I pulled over to check what was wrong and the engine cover underneath the car had come unhooked and was dragging the ground. The back piece of the panel was gone and what was left still hanging had 1 bolt left in it facing up towards the driveshaft. All the other bolts were gone. Someone didn't put all the bolts back in and secure it before they gave it back to me. There's the quality control issue I spoke of earlier. It was only attached to the very front of the vehicle so it had slammed the undercarriage of the car numerous times. The service manager would later tell me that the banging on the bottom couldn't have damaged the drive shaft. I called the dealership and told them what happened and wanted to send him a picture. He said don't worry about it because he knows what an engine panel hanging down looks like. Big mistake on my part because he would later tell me that didn't happen. I was lying to him. I then had to climb underneath the car and take the screws out from the front of the car so I could get it off and would be able to drive the car. I brought it in today and I am told that the drive shaft is worn out. 70,000 mile and it's worn out. That's hard to believe. Especially since the car was driving fine before the undercarriage came off. I have been told it's my problem that their mechanic didn't install the bolts in the engine cover correctly but that had nothing to do with the drive shaft being worn out. Believe that one? Now he is starting to insult my intelligence and it get worse. I was first told that the cover couldn't hurt anything because it was made of cordboard. Then told the cover was only there to stop water from splashing on to the bottom of the car. This is from the service manager. That makes no sense. Cordboard comes apart in water. Wow. I now realize he will say anything to get out of their responsibility. When I don't agree, then he said it was only plastic. I asked about him about the metal part at the back end of the cover that is about 4 inches by 10 inches. Then I was told that was the only metal part on there and couldn't have caused any damage. Metal is metal. To tell me there is no metal on the cover is absurd. It's on there no matter what they say. I was then told that all the bolts were in the cover, which is completely untrue. I gave them the bolts and there was at least 3 missing. I confronted him about the lie, he then admits that all the bolts weren't there. How crazy is that? I'm told that the cover slamming against the drive train didn't damage anything. Then I'm told that it didn't come apart or drag the ground. I am the one who dealt with all the issues but they are going to tell me what didn't happen to a car that was working fine when I picked it up. They will say anything to get out of fixing what their employee damaged. I have a hard time believing that the drive shaft worn out at the same time the cover came off the bottom. Same exact day. Think it's a coincidence? I don't. Sounds like an excuse to not stand behind their workmanship. What would you think? Lack of quality control? What's even worse is I have been a momentum customer for many years. I have bought numerous BMWs from their other dealerships. The last one was in January of this year. This is the worse situation I have ever had to deal with with any dealer I have bought from. Don't think they won't do it to you. I'm a long time customer. What I find disturbing is I am being lied to about the bolts all being there, the service engine light coming after a few days, the engine cover being made of cordboard and doesn't have any metal on it.....I can go on and on. I realize that all the good things I believed about Momentum's dealerships and how they take care of the customer isn't true. I can't tell everyone how disappointed I am in this lack of reasonability that the service dept is not willing to take after the result of their repair was only more damage to the vehicle. Proof of this is all the false statements that were made to me. Only to be admitted after I confronted them and called BS. If there are this many issues with a car that only has 70.000 miles on it and has been inspected for sale and weren't caught, go buy something you will get a little more life out of. I bought from the dealer because I thought I would get good service and would be told the truth. Boy, was I wrong. I have decided to bring it to another shop that is qualified to tell me exactly what happen because I know I will never get the truth from them. I wait to see what will happen after an independent third party gets the opportunity to look at the vehicle and check it to see exactly what happened. I'm curious to find out if all the service and inspection claims they made about the vehicle to me before I bought it are true or was the report just pencil wiped . I am willing to stand behind everything I've written in this review. If anything is untrue or inaccurate, they can sue me for slander. EVERYONE STAY TUNED. I'LL POST A FOLLOW UP REVIEW ON THE RESULTS. IF THEY ARE CORRECT, I'LL ADMIT I WAS WRONG AND GO ON DOWN THE ROAD. Question is, what'll happen if I'm correct? Think they will admit being wrong? UPDATE; Monday 9-18. I picked up the vehicle this morning to bring it to a different shop and get a second opinion. When they put the vehicle up on the rack I found out a couple of things. First, the service manager had told me the only thing they would be willing to do was to put a new engine guard on the vehicle. There was another engine guard on it alright but it wasn't the one that came with the car when I bought it. I always thought when you deal with a dealership you don't have to worry about them switching parts. It may be Porsche but it's not the one that was there before It was completely different and didn't cover near the area the previous one did. I called to find out about the old guard and were it was at. The service manager had told me on Friday that there was no marks on the guard so it couldn't have dragged the ground. I told him I would be there today and I could show him the marks that were all over the guard. When I ask for the guard today I find out it was thrown away. He then tells me I should have let them know I wanted the guard back, like it's my fault they threw it away. Just when I thought it couldn't get any worse, I'm shown by the new mechanic inspecting the car that there is a fluid leak under the vehicle that for some reason the Momentum mechanic didn't discover. If he did, nothing was said to me about it. I sent an email to the service dept asking if they would check with the mechanic that worked on it to see if he saw the leak. It would have been hard to miss but I sure it just goes back to the quality control issues I've experienced all along the way. I'm curious to find what's the excuse for this one. Maybe I should have asked if anything was leaking under there? STAY TURNED. More

20,000 service, tire replacement, weather strip replacement My experience justified the travel of about 15 miles each way. Professional service team that delivered trust, competency, and represented my interest My experience justified the travel of about 15 miles each way. Professional service team that delivered trust, competency, and represented my interests well (finding insurance coverage for needed work). The shuttle service, especially, Mr. Nelson Rubio, is awesome! Clean car, on time with clear communications about pick up and drop schedules. Very personal and friendly service. My appreciation for work done well. More

1st Time I had previously heard stories about this dealership, but let me tell you, I found them absolutely great. I have used another dealer North of Houst I had previously heard stories about this dealership, but let me tell you, I found them absolutely great. I have used another dealer North of Houston since purchasing my car, due to "stories" about Momentum, and quite honestly, Porsche North did nice work, had "nice" service, but never had parts in inventory, and I had to make multiple trips. In other words, it was not exemplary. I had an incident, and needed to utilize the closest dealership. From the moment I arrived, the Service Manager, Jeff Pollard, took great care. Welcoming, getting necessary information, and telling me when I would be contacted. His service member, Henry Yeung, contacted me before Jeff told me he would, gave me the analysis, and options, and handled everything in a timely manner. He followed up with calls and emails. I will return, and test them again, but as a first experience, this is what service should be like, it was even better than Lexus (when Lexus use to provide exceptional service). Kudos to Jeff and his staff. More

Nelson Rubio 10+ Nelson Rubio is always polite and on time and I would like you to know he is a 10+ employee. I would rate him excellent Nelson Rubio is always polite and on time and I would like you to know he is a 10+ employee. I would rate him excellent More

best experience at a car dealer in 40 years At retirement age I have bought a lot of cars and seen just about every type of sales person you could imagine. I have to say Isaac Topias ranks rig At retirement age I have bought a lot of cars and seen just about every type of sales person you could imagine. I have to say Isaac Topias ranks right at the top of the list. The most courteous, relaxed and thorough car buying experience I have had. Thanks Isaac. Hope to get that turbo one day also. More

awesome staff Walking in the Porsche Momentum dealership was heavenly. Isaac Tapias and Greg Jones treated me like a celebrity. It was such an awesome experience Walking in the Porsche Momentum dealership was heavenly. Isaac Tapias and Greg Jones treated me like a celebrity. It was such an awesome experience. Isaac Tapias took time , going extra miles for walking me through my Panamera!!! Very highly recommended indeed!!!!! More

Isaac Tapias Rocked My New Car Deal Isaac is a rockstar salesman who truly aced our new car deal - highly recommend- awesome experience! I've bought a lot of cars and have never had suc Isaac is a rockstar salesman who truly aced our new car deal - highly recommend- awesome experience! I've bought a lot of cars and have never had such a great outcome with all positive 5 star and beyond treatment. Go Isaac! More

Momentum and Isaac are Excellent! I was in town visiting from California and had some spare time to shop for cars. My original reason to come in was to gather data. Isaac took the ti I was in town visiting from California and had some spare time to shop for cars. My original reason to come in was to gather data. Isaac took the time to show me the features and helped my narrow my choices to a Cayman. This was significant because I had been undecided for a long time. After I returned to California and became serious about a Cayman purchase, I checked the Momentum Website and they had a car that met my needs. Isaac and the Momentum team worked hard to put the deal together long distance. I flew in from California, Isaac picked me up at the airport, I took delivery of the car hassle free and had a wonderful road trip home. Isaac has been following up to make sure everything is OK. It was a great experience and I would not hesitate to recommend Isaac or the Momentum team to anyone! More

Isaac is changing the way people think about this dealer You will see some of the negative reviews about all the Porsche dealers in and around Houston. So I was a little bit concerned before walking into th You will see some of the negative reviews about all the Porsche dealers in and around Houston. So I was a little bit concerned before walking into this dealer. Isaac Tapias completely changed my bias and worries about this dealer. He will go BEYOND his job to help you. The type of service and help you get from him is something you do not get easily from any car dealers. I was so satisfied that I even called my friend in another state to consider buying from him. More

Great Purchase Experience Working with Momentum again was a pleasure. Brandon was very knowledgeable and surpassed my expectations. The experience this time was better than t Working with Momentum again was a pleasure. Brandon was very knowledgeable and surpassed my expectations. The experience this time was better than the last. I will be back to do business with them again. More