I bought a 2014 Audi Q5 from my local dealership in Maine, but I always had it serviced at Audi Stratham. I had every scheduled maintenance performed
I bought a 2014 Audi Q5 from my local dealership in Maine, but I always had it serviced at Audi Stratham. I had every scheduled maintenance performed there, had one or two accessories installed. They were never anything but friendly, courteous, and professional and would always have an Audi loaner for me if I booked far enough in advance, even though I didn't buy the car there. I have nothing but praise for Audi service.
I then decided to replace the Audi with a '14 Cayenne, and I only bought the car that I did because I had such positive experiences with the service department. Porsche Sales is a completely different story. I walked in for my "appointment" for the test drive, and the place was deserted. Only one salesman, very casual and informal. He was pleasant to deal with. Test drove it, and arranged to pick it up the next day at 5. Sometime around 5:30 the guy finally strolled in. It didn't take long for delivery, but it was very rushed and unprofessional.
I immediately started having problems with the car. At 2500 miles, the engine quit as I was on an offramp and I lost power steering and most brake pressure. Thank god that didn't happen making a left turn against traffic. I emailed and called the dealership trying to get it in to have it looked at. After two weeks of being ignored, I finally heard from them after filing a safety complaint with the NHTSA and filing a complaint with Porsche Corporate. When I replied to them, it was 9 days before I had any sort of acknowledgement whatsoever. I brought the car in, they said they'd take a look.
My Cayenne V6 was on the lot with 21" GTS rims. They looked great. After I got home and was reading the window sticker, I realized the car was factory equipped with 19" wheels. No wonder the speedometer was inaccurate. After about 7000 miles, I noticed one day that the rear tires were completely bald. I checked the tire pressures, and all tires were between 8-12psi overinflated. The rear tires had become racing slicks, but the front ones still had fairly normal tread. I dropped it off, the service advisor said it was obviously a problem and that he would talk to sales about covering the cost of new tires. The next morning, I got a call saying that the tire wear was due to my "aggressive driving" and that they wouldn't be covering anything. I considered asking the guy if he had any idea how a car actually works... Aggressive driving would not cause the rear tires to wear evenly bald with the front ones wearing differently. At least 10 people I've told that to (including employees at a different Porsche dealership) basically said they're full of it and have no idea what they're talking about. The car was never even programmed to know which wheels are on it, I had to do it myself. I'm ditching this lemon, but despite that I own an Audi and will be replacing the Porsche with a different one (certified), there isn't a snowflake's chance in xxxx that this dealership will ever see another cent from me. They are unprofessional, clueless, and the salesmen are sleazy criminals. There is no other way about it.
Maybe you'd have better luck on the Audi side, But this is NOT a dealership I would ever feel comfortable recommending to someone. They had the opportunity for a lifelong customer and lost it.
Currently drafting yet another complaint to Porsche Corporate about this fiasco. AVOID THIS PLACE