Porsche Tysons Corner

I had a terrible experience with Porsche Tysons Corner and would not recommend this dealership to anyone shopping for a Porsche online. I found a 2019 Porsche Carrera T listed on the official Porsche w and would not recommend this dealership to anyone shopping for a Porsche online. I found a 2019 Porsche Carrera T listed on the official Porsche website as a Certified Pre-Owned vehicle it also showed on there website as Certified Pre Owned. After two days of back-and-forth negotiations, mostly about the trade-in value of my 2018 BMW M3 (they were lowballing me), I asked for a written quote. To my surprise, they added a $1,985 “ceramic coating” charge — something I never requested and that was not disclosed earlier. We went back and forth another day trying to get that unnecessary fee removed. When we were finally close to finalizing the deal — only about $1,000 apart — I called my local Porsche dealer in Miami to verify the certification status. They told me the car was not certified, even though it was clearly advertised as such and both Manager Nick Oneal and sales associate Kley had told me over the phone that it was. Carfax also showed the vehicle as “Certified Pre-Owned,” which is why I trusted the listing. I was lucky to have called my local dealer before closing otherwise I would have bought under false pretenses. I encourage anyone considering purchasing from this dealership to do your homework: verify certification independently and watch for undisclosed add-on charges. Between the false advertising about certification and the sneaky $1,985 ceramic coating fee, I feel completely misled from the beginning. This dealership was not transparent and wasted a lot of my time. I will never do business with Porsche Tysons Corner again, and I strongly recommend others avoid this dealer and the shady manager who offered false advertisement and wasted my time. More

Excellent service and a pleasure to work with Andre and staff. I purchased my porche Cayenne there. staff. I purchased my porche Cayenne there. More

Had a great buying experience at Tysons Porsche. They gave clear answers to the questions asked and were engaged in the decision to buy the car. They gave clear answers to the questions asked and were engaged in the decision to buy the car. More

Purchased new Cayenne - Most knowledgeable salesperson I’ve ever had. Comfortable facility. Focus is on the cars, not extravagance. I’ve ever had. Comfortable facility. Focus is on the cars, not extravagance. More

Great service, all the process was first class, I would recommended specially my salesperson Kley. recommended specially my salesperson Kley. More

I dropped my car off the morning of 13 December requesting the key fob be reprogrammed, as it had suddenly stopped working and a battery replacement did not fix the issue. I also requested a DME re requesting the key fob be reprogrammed, as it had suddenly stopped working and a battery replacement did not fix the issue. I also requested a DME report, something that I need prior to selling the vehicle. Seven days later, the service department texted me saying that the key could not be reprogrammed, and that replacement electronics for the key for $997 were the only solution. Barring the fact that it should not have taken seven days to arrive at this conclusion, the fact that just the electronics for the fob cost $997 and there would likely be additional labor to conduct the programming is silly even by Porsche standards. This is particularly perplexing because the cost of the OEM part number is only $350, not $997. On Monday, 23 December I texted saying I was coming to get the car regardless of whether or not the DME report had been run because at 10 days I was done waiting. The service department responded right away saying the DME was done and I could come get the car. I then discovered I was charged $560 for both the DME and the attempt to reprogram the key, which again seemed ridiculous considering the DME report and key procedure can be done in about as much time as taking a smoke break. The real icing on the cake was that I promptly took the car to IMA Motorwerke where they successfully reprogrammed the key that afternoon for one third the cost. So in summary, the Porsche Tyson's Corner service department held on to my car for 10 days to unsuccessfully do what another shop was able to do in an afternoon for a fraction of the cost. Well done. UPDATE: Porsche Tysons Corner reached out and provided prompt resolution to my issue and gave me a full refund. Excellent way to take care of the problem and now I have a complete DME report, I appreciate the quick and ample solution to my woes. Thank you. More

I want to express my gratitude for the exceptional service I received while obtaining a CPO Taycan. I found the special offer on their website and Andre, the representative I worked with, made the ent service I received while obtaining a CPO Taycan. I found the special offer on their website and Andre, the representative I worked with, made the entire process incredibly seamless. Despite being out of state, everything was handled efficiently and without any issues. His professionalism and support made this experience much easier than I anticipated. Thank you! More

I spotted the vehicle I wanted on the website-- a CPO Macan-- and called the dealership. Spoke with Augie, who invited me in for a test drive. He was very pleasant and offered. a lot of insights into t Macan-- and called the dealership. Spoke with Augie, who invited me in for a test drive. He was very pleasant and offered. a lot of insights into the vehicle. After working out a deal, the process was smooth and easy. No silly games here. I'm quite pleased with the experience. More

Dear Management, I am writing to express my disappointment with my recent interaction with your finance manager on November 5th Unfortunately, my experience was subpar and fell short of expecta disappointment with my recent interaction with your finance manager on November 5th Unfortunately, my experience was subpar and fell short of expectations. The finance manager (MAY) lacked transparency and clarity regarding loan terms and conditions. Poor communication regarding financing options and lack of follow-up. Specific Incidents* On November 5th I visited your dealership seeking financing for 2019 Toyota Highlander . Finance Manager MAY failed to: She signed many papers on me and she never explained what is going on, she was like someone brought her on this job by force. 1. Clearly explain financing terms. 2. Provide comparative loan options. 3. Address concerns. *Expectations* To improve, consider: 1. Enhanced finance training. 2. Improved communication protocols. 3. Customer-centric approaches. *Resolution* I hope you take these concerns seriously and take corrective action. Sincerely, More