Port Jeff Chrysler Jeep Dodge

Lying Sneaky dishonest xxxxxxxx After purchasing my new Ram 2012 pickup I noticed a warning light on my dash board. I always check a vehicle before actually completing all the paperw After purchasing my new Ram 2012 pickup I noticed a warning light on my dash board. I always check a vehicle before actually completing all the paperwork and paying for the vehicle. The salesman said 'Hey its no problem, I'll have the mechanic bring it right into the shop and replace it right now. It'll take about 30 minutes. Lets finish all the paperwork in the meantime' (Big mistake!) After completing all the paperwork and PAYING for the vehicle I noticed the mechanic in the parking lot with my new truck feverishly rubbing the drivers door. I said to the salesman 'What's going on?' The salesman and mechanic went outside for a secret huddle and after 'Whisper, whisper' they came inside and said to the 'sales manager' ' Hey boss we need to give this gentleman a WEO (which is short for a repair they owe) 'I spilled some hydraulic fluid on the drivers door and we're out of the 'magic mystery cleaner' to clean it. It will be in next week' Stupid me, I believed these lying xxxxxx and took delivery of my truck. Next week I show up for what I think is going to be a 'clean up with the 'magic mystery cleaner' and I'm told by the Service Manager that my new one week old truck needs the drivers door repainted and they have to take it back for a week to do this job. So they conned me into signing all the paperwork, paying for the truck and pushing it out of the lot so I could come back a week later and couldn't do anything - I owned the truck. Scheming Lying xxxxxxxx!!!! More

Great customer service Outstanding experience all around beginning from the second you walk in the door from the Owners to the salesmen, finance, insurance and Mike who taug Outstanding experience all around beginning from the second you walk in the door from the Owners to the salesmen, finance, insurance and Mike who taught us how to use the car. Highly recommend this company. More

Ourstanding and honest customer service I contacted this dealership through the Costco automobile purchasing program. The manager Vinnie was more than accodomating and since I was pressed fo I contacted this dealership through the Costco automobile purchasing program. The manager Vinnie was more than accodomating and since I was pressed for time, he gave me a lease price quote on a new Jeep Wrangler I was very interested in. Since I contacted him through the Costco program, he gave me a very competitive lease quote. It was wonderful. No switch and bait. No haggling. I thought it was too good to be true. However, after meeting with the sales person Kim and the finance manager Gene, everything went extremely smooth. No games whatsoever. I have never had such an honest and smooth car buying/ leasing experience. It was so refreshing. This dealership and staff exceeded my expectations and I would highly recommend this dealership. Teresa C. More

Easy and non-stressful From the minute I walked into the dealership to the time I drove away with my new vehicle I was treated with fantastic service. My sales person, Jeff From the minute I walked into the dealership to the time I drove away with my new vehicle I was treated with fantastic service. My sales person, Jeff Bell was very attentive to my needs and helpful with going over all the functions of the car. He made it a very comfortable transaction. Gene, in the finance department also was extremely helpful and made everything go smooth. I would highly recommend this dealership. More

Service and Sales are great I have purchased 4 trucks from Port Jeff Ram, I use their service department for all my routine oil changes. They are great at what they do. Keep up I have purchased 4 trucks from Port Jeff Ram, I use their service department for all my routine oil changes. They are great at what they do. Keep up the great work. Thanks More

Friendly quick service First time I did a lease, they were helpful all along the way and they honored a promotion from another dealership in order for me to get my truck, wi First time I did a lease, they were helpful all along the way and they honored a promotion from another dealership in order for me to get my truck, will go back in the future. More

Leasing of Ram 1500 The minute I walked in, had a nice and friendly greeting. Tom said hello, and how can I help you. I told him what I wanted and he brought me to the tr The minute I walked in, had a nice and friendly greeting. Tom said hello, and how can I help you. I told him what I wanted and he brought me to the truck. Entire process overall was smooth sailing. In and out same day with my truck. More

Would not honor my recall in a timely manner Received a recall about the Camshaft and how it could stall while driving which could cause an accident. Called to set up appointment and got the Rec Received a recall about the Camshaft and how it could stall while driving which could cause an accident. Called to set up appointment and got the Receptionist who felt compelled to give me her opinion on the recall which showed her incompetence. Left a message for the Manager to call me regarding the fact that I could not get an appointment until the end of the month. With two kids and a wedding upstate this weekend I needed either the car fixed or a Loaner. Still waiting for a phone call back. Terrible service, when my lease is up going back to Ford. More

JEEP RENEGADE CUSTOMER SERVICE WAS EXCELLENT. LEASED THE RENEGADE, IT IS A GREAT SUV. DRIVES BEAUTIFULLY. THINKING OF BUYING ONE AFTER MY LEASE. DAVID DAMBRA AN CUSTOMER SERVICE WAS EXCELLENT. LEASED THE RENEGADE, IT IS A GREAT SUV. DRIVES BEAUTIFULLY. THINKING OF BUYING ONE AFTER MY LEASE. DAVID DAMBRA AND IS PARTNERS WERE VERY KNOWLEDGEABLE AND HELPFUL WITH ALL OUR QUESTIONS. More

Worst service experience. Worst service experience I ever encounter. Louis Mignone was very unprofessional and simply just a total rip-off. Took my 2011 town & country (64k mi Worst service experience I ever encounter. Louis Mignone was very unprofessional and simply just a total rip-off. Took my 2011 town & country (64k mileage) in for service check engine light code P0005D. Dealer changed cam xxx sensor bank2 & oil control valve ($1700.00 cost). Drove the car 40 miles and the check engine light came back. Took the car into the dealership only to be told that another part needed to change and I have to pay for additional parts and labor. More