Portage Chrysler Dodge Jeep Ram - Service Center

Good job Everything was good . Went smooth . No issues was done when was promised. Would not hesitate to use the service again . Keep up the good work . Everything was good . Went smooth . No issues was done when was promised. Would not hesitate to use the service again . Keep up the good work . More

Husband had his escape in for tires He stated it took him longer than he thought it would. Appointment was at 8am and did not leave there until about 11:45. Every thing else was good it He stated it took him longer than he thought it would. Appointment was at 8am and did not leave there until about 11:45. Every thing else was good it was just the time More

going the extra mile Had a new set of tires put on my jeep and an alignment done. I had purchased new windshield wipers and had them on the front passenger seat. The guy Had a new set of tires put on my jeep and an alignment done. I had purchased new windshield wipers and had them on the front passenger seat. The guys put them on for me; That's why I continue to go back as they do the extra little things for customers. More

Fast and Curtious Had appointment at 11:15 and was in on time, they made sure I knew what they were going to do and the cost upfront. Very satisfied. Had appointment at 11:15 and was in on time, they made sure I knew what they were going to do and the cost upfront. Very satisfied. More

Good service like all the service visits the staff was friendly, and profesional. The Portage Ford service department has always been top notch and performe in a t like all the service visits the staff was friendly, and profesional. The Portage Ford service department has always been top notch and performe in a timely manner. More

Great customer service at the service center They have always been very helpful and great to work with at the service center. I would recommend going for any of your service needs. They have always been very helpful and great to work with at the service center. I would recommend going for any of your service needs. More

Lacking in accuracy Oil change and tire rotation service: when I received the report on my vehicle the handwritten notes for tire pressure stated 36 psi. This was imme Oil change and tire rotation service: when I received the report on my vehicle the handwritten notes for tire pressure stated 36 psi. This was immediately odd to me, as the truck has always read 50 psi. The tech was called out to the receiving area to take another measurement. Resule was the actual pressure was 50 psi. I was informed the tech likely is so used to writing 36 psi that he simply wrote the same out of habit. This calls to question as to whether it was checked in the first place. Moreover, it makes the integrity of the entire report questionable. I subsequently the price of the service, which was substantially lower than my prior service at the same location, when I paid for full synthetic. At the time of that service, I was advised the moco recommends full synthetic for my ecoboost, which I approved of, as I use full synthetic in all my engines. Instead, I received a sythetic blend. I receieved the fluid I paid for, but I did not spot the difference on the pre service paperwork, nor was I asked of my preference. My general assumption is that prior history should play some role in the pre service interview. 10 miles from the dealership, I discovered my lug lock was placed arbitrarily in the center console. I had left it glove bix, wrapped in a way to prevent it from rattling around. The wrapping was nowhere to be found. Arriving at my home, I opened the hood to discover fluids were spilled around the fill bung. I keep my motors clean and free of fluids at all times. My general expectation is my prooerty would be treated with the same reasonable care that I would apply. My expectations were not met. I am tooled to complete my own maintenance service. I have taken this new truck to the dealership for service with the expectation they will identify and inform me of any potential issues that need addressing. I have a recall service scheduled with this dealership in the near future. Once completed, I believe I will be handling the service myself, else seeking other providers. More

Was a good experience Friendly staff and oil change appointment was done in a timely manner. I was told what was done and I left knowing I will be back again Friendly staff and oil change appointment was done in a timely manner. I was told what was done and I left knowing I will be back again More

Service Department When your car breaks down on the side of the interstate, you’re forced to take pot luck for service. I couldn’t have been more lucky. You had me bac When your car breaks down on the side of the interstate, you’re forced to take pot luck for service. I couldn’t have been more lucky. You had me back on the road again in four hours and I was kept informed of the progress during my wait. Thank you for rescuing me! More

Awesome!! They helped me in a pinch and I am so grateful. Outstanding service, very helpful and patient. I will be back in the future. 10 Stars They helped me in a pinch and I am so grateful. Outstanding service, very helpful and patient. I will be back in the future. 10 Stars More