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Portland Volvo Cars

Scarborough, ME

Overview
Employees
Reviews
Vehicles
4.6
477 Reviews
Our family-owned automotive dealership, located in Scarborough, ME, has served the local community's automotive needs for over 40 years. Known by many as Maine's Premier Volvo dealership, we are proud to maintain one of the largest Volvo inventories in Northern New England, consistently carrying over 150+ New and Pre-Owned vehicles. The secret to our success is our Passion for Exceptional Service, which we extend to every customer experience, whether its saving you time online with our Express purchase tool, Online Service Scheduling, Service Pick up, online parts ordering, and more! Portland Volvo Cars is located just minutes from Portland, on the Scarborough - South Portland town line.
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9 U.S. Route 1

Scarborough, ME

04074

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Showing 477 reviews

September 01, 2012

I have been purchasing Volvos from this dealership for more than 3 decades and have come expect exceptional service and I got from Joe Costa and his associates. More

by acnyce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Shaw
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August 27, 2012

The best new car buying experience I have ever had. The service, honesty and integrity of my salesperson, sales manager and business manager, made the process extremely simple. I will without a doubt retur More

by dkvolvo
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
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August 27, 2012

Ralph and the entire staff were just great! I would buy another car from them in a heartbeat. Thanks again Portland Saab for helping me help my cross one thing off her bucket list! More

by brybra1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ralph D'Angelo
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August 13, 2012

Joe went above and beyond to make sure I got into the XC60 I wanted. From test drives to detailed explainations of the vehicle bells and whistles, he was super helpful and made my new car buying experie More

by mroy19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Costa
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August 01, 2012

Ralph was great, helping me think through the vehicle I wanted and remaining open to my needs. I would recommend him highly and look forward to returning for service. More

by DavidRuff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ralph D'Angelo, Ralph D'Angelo
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July 27, 2012

From the moment I came in with my Saab 9-3 over a year ago, to recently purchasing a volvo, Ralph and the staff at Portland Volvo were so helpful and easy to deal with. Ralph's great personality, assertiv More

by cmsb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ralph D'Angelo
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July 24, 2012

Portland Volvo was a great dealership to work with. I recommend it for anyone looking for used, good quality and conditioned car! Ralph was extremely helpful and answered all my questions. Ralph and Jaso More

by cnp0131
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ralph D'Angelo
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July 19, 2012

Best Dealership I know...Ralph is a super Salesman and Person. Honest, no Dealership BS and knows and believes in his product. We keep coming back and it's because of him. BIG WHOOP RALPH! We love you. More

by Janice & Glenn Hutchinson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ralph D'Angelo
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June 19, 2012

I will never use this Dealership again Owner/Manager Blames Customer and Not his own staff. Way to go Mr Dietz. Very Professional!!!! 3 Months ago told Service to go through My mothers 97 Volvo with a More

by Carlterweele
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Deitz
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Jul 10, 2012 -

Portland Volvo Cars responded

First, we have had a very good customer relationship with the Ter Weele family for the last 16 years. In April, Mr. Ter Weele brought his mother’s car into the dealership for service. We were asked to diagnose a check engine light and non-functional air conditioning. The check engine light was cleared at no charge to the customer and the air conditioning was repaired for $157. Additionally, Mr. Ter Weele requested that we replace 4 tires ($639), sublet to a body shop to have the two right doors repaired ($1,467), and appearance recondition the vehicle ($195). There was no line on the repair order, nor any charge for checking the vehicle with a “fine tooth comb”. Two months later Mr. Ter Welle took his mother’s car to a different repair facility for a Maine State Inspection. We don’t know who, where or what the reputation is of the non-Volvo repair facility he brought this car to for an inspection nor did we have the opportunity to verify these claims. Mr. Ter Weele claims they diagnosed $1,900 of exhaust work was needed to pass state inspection. Mr. Ter Weele called Mr. Dietz when Mr. Dietz was out of town. Mr. Dietz called Mr. Ter Weele back upon his return to the office. Mr. Ter Weele informed Mr. Dietz that his mother’s car needed exhaust work, and stated that because Mr. Dietz hadn’t returned his call immediately, he chose to purchase a vehicle from another source rather than do the repairs. Mr. Dietz apologized that he hadn’t been there to help, particularly given the long term positive relationship that they had with the dealership. The conversation was very amicable. Approximately 2 weeks later Mr. Ter Weele called Mr. Dietz back. He opened the conversation with threats, and after repeated threats, Mr. Dietz did raise his voice. When Mr. Ter Weele started using profanities, Mr. Dietz hung up. We are well known in the community for providing great service at competitive pricing. Our staff is highly trained and very courteous. We treat everyone as a family member and not a customer. If we make a mistake, we correct it in a professional, timely manner. We go above and beyond to make the situation right.

Jul 10, 2012 -

Carlterweele responded

This is exactly how I thought this dealership would respond. Mr Dietz needs to retire he is obviously having some timeline issues and memory issues and pehaps hearing problems. As I know he would never lie after all he treats all customers like family.

June 15, 2012

I purchased a used Volvo "on-line" for the first time and initially Cary and then Jason held my hand through the entire process. Plus then stuck with me even after the purchase was made to de More

by joneser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Shaw
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