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Portland Volvo Cars

Scarborough, ME

4.8
525 Reviews
Our family-owned automotive dealership, located in Scarborough, ME, has served the local community's automotive needs for over 40 years. Known by many as Maine's Premier Volvo dealership, we are proud to maintain one of the largest Volvo inventories in Northern New England, consistently carrying over 150+ New and Pre-Owned vehicles. The secret to our success is our Passion for Exceptional Service, which we extend to every customer experience, whether its saving you time online with our Express purchase tool, Online Service Scheduling, Service Pick up, online parts ordering, and more! Portland Volvo Cars is located just minutes from Portland, on the Scarborough - South Portland town line.
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9 U.S. Route 1

Scarborough, ME

04074

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Showing 525 reviews

May 01, 2014

No Badgers Here Purchased a used 2008 Audi A4 Avant from these guys. They were very fair and willing to work with me on my trade-in vehicle value. CoDy and Frank rock More

by MattyBurg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Shaw, CoDy Seguin, Frank Davenport
May 01, 2014

A blue Saab for my wife. I had been looking for the Electric Blue with blue top Saab convertible for some time. I saw the car on Auto Trader and went to the Portland Volv More

by bigfoot14
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph D'Angelo, Jason Shaw, CoDy Seguin
April 15, 2014

title? I was so happy to have a female salesperson! Yelena is very knowledgeable and made us feel welcome. I never felt pressured, and she bent over backward More

by carol godfrey
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Yelena Smirnova, Jason Shaw, Cute, Jason Shaw
March 10, 2014

I honestly am absolutely floored with how well I was treated at Portland Volvo. This was, by far, the absolute best car buying experience you could ever ask for. They took car of everything and made i More

by rellsworth3314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jason Shaw, CoDy Seguin
March 07, 2014

I bought a 2013 S60 AWD. My Sales Person Ralph was wonderful to work with. He did not rush me, he went with me for 3 test drives and once the car was purchased he made sure that the car was ready and More

by Mamad666
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph D'Angelo
December 20, 2013

The service center takes care of their customers! They mean what they say, and say what they mean. No waiting, prompt service, very friendly staff, and I love the free car wash coupon! More

by EVWittig1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
December 13, 2013

Today we went to volvo to discuss our failed transmission. We were told that although volvo knew it was faulty they simply wished to put the problem behind them...behind them but not behind us. More

by whale17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt and Mike- sales manager
August 04, 2013

This was our best used car purchasing experience ever. Portland Volvo was honest, candid, cordial, knowedgeable, reliable, helpful - we couldn't have asked for better. More

by 5hunterway
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Shaw
June 26, 2013

Unprofessional and tactless managers with poor communication and people skills. They have no business representing Volvo. I am shocked they are still in business at this location. It won't be f More

by Swede2013
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Pierter, Tom Niejadlik
April 03, 2013

WE are a middle aged professional couple and were not allowed a test drive without a salesman in the back seat! Got back to dealership and offered $645 less than the asking price and were told they do no More

by kpgerard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Apr 04, 2013 -

Portland Volvo Cars responded

Kim, My name is Tom Niejadlik. I'm the used car manager here at Portland Volvo. We were a bit shocked by your recent review of Portland Volvo and Halie Lyons. As you can see on Dealer Rater we are held in high regards by 99% of our customers. On a personal level Halie is one of the friendliest sales consultants we have ever employed. She felt she had a great deal in common with your wife and enjoyed working with her. Our cars are priced using industry software to give us a competive advantage. Downside is there is no room left for negotiation. We have stood by this policy for almost 3 years now and most people are able to see the value in the bottom line we present. We discuss this policy with each client and we have posted this in very clear terms on our website. Our insurance company encourages a sales consultant to ride along with every customer and Halie tells me you didn't specifically ask to go alone on the test drive (something we will accomodate if asked). I'm unsure where the mistreatment was. If I was not informed of something else that happened please let me know. If this is accurate overview of the situation please help me understand what we did wrong so we don't do it again in the future. As Halie mentioned to you a negative review on this site can greatly affect her earning potential. I implore you to reconsider posting this review. If we truly mistreated you and your wife then I wouldn't be asking this of you. Please contact me directly if you would like to discuss this one on one. -Tom Niejadlik

Apr 04, 2013 -

kpgerard responded

Tom, If you'd like to contact me I'd be g;lad to share our negative experience with you. 577-1807

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