Portland Volvo Cars

Dear DealerRater, Possibly for the first time in my 46 Dear DealerRater, Possibly for the first time in my 46 years of life, having purchased more than 13 cars now, have I actually enjoyed my car purcha Dear DealerRater, Possibly for the first time in my 46 years of life, having purchased more than 13 cars now, have I actually enjoyed my car purchasing experience. I will highly recommend Kate MacDiarmid to my friends and family members for the following reasons: 1) She was not pushy the way most people dislike car salespeople. 2) She was authentic, meaning she didn't pretend to be someone she's not. She was honest that she was knew at car sales and that she had been raising children prior to working there. 3) She was an excellent listener. When I told her I didn't want a silver or red car, she didn't later try to show me a car with these colors. When I told her I wanted to talk price before test driving a car, she didn't push me to test drive until I knew which car I wanted. When I told which features were important to my wife, she remembered these features later when showing me cars. When she learned that I needed to be driving out of there by a certain time, she did what she could to make that happen. 4) She offered me beverages and food more than once. 5) She knew how to fill out the paperwork even though she was fairly new at the job. 6) As an afterthought, she even called me the next day to see how both me and my wife liked the car. I was happily surprised to meet Kate when I called the dealership before going there. I even happier when I met her in person and began dealing with her. She raises the quality of Portland Volvo's image in my mind. Once again, I will recommend both her and the dealership to people I know. Sincerely, Bob Olson More

I was in the market for a certified pre-owned volvo. The sales representative listened to what I wanted and pointed me in the direction of an excellent car -- I owned it the same day. That's why I have bee sales representative listened to what I wanted and pointed me in the direction of an excellent car -- I owned it the same day. That's why I have been doing business with them for 30 years! They are just great and have serviced all of the volvos (only 4!!!) that I have owned. The service people are very friendly, helpful and professional. I wouldn't trust anyone else to buy a used car from! More

I purchased my first Cross Country from Portland Volvo, through Peter Boroyan, in 2002. Since then, we have moved to Blue Hill, Me, about 150 miles downeast of Portland, and have continued to bring the c through Peter Boroyan, in 2002. Since then, we have moved to Blue Hill, Me, about 150 miles downeast of Portland, and have continued to bring the car down to Portland Volvo for service. The service has been flawless; potential problems have been picked up before they became a major issue and the "old girl" continued to chug along without any breakdowns or days out of service for almost seven years. Last week I decided it was time to trade; the Cross Country had 166,000 miles on it! I've told Peter over the years that I would call him when I was ready to purchase a new one and made the call. Peter was pleased to hear from me and, together, we went over the inventory on Portland Volvo's internet site. I had rented a 2008 Cross Country in Utah for a week last year so didn't feel the need for a test drive. After discussing a few vehicles, Peter helped me decided on a practically new "retired loaner" 2009 V70XC. Peter was kind enough to accept a deposit over the phone and hold the car, subject to my inspection and valuation of my trade. I picked up the new car yesterday and returned to Blue Hill. I can't say enough about Peter Boroyan as a salesman. He listens to his customers, has tremendous patience and always has a smile on his face. Lou was extremely pleasant and professional on the financial end. I look forward to getting the same courteous, professional service that I've enjoyed over the past seven years and only hope that this car lasts as long as the old one. More

I recently purchased a 2006 Volvo v50 from Portland Volvo and received the most courteous and helpful sales experience from the staff. The experience, from sales to financing, was second to none. Portland Vo and received the most courteous and helpful sales experience from the staff. The experience, from sales to financing, was second to none. Portland Volvo has managed to excel where most other car dealerships fall short- a combination of fair negotiations and customer service. My experience was pressure-free and extremely fair. Ralph and Kate helped me get into the car I wanted, for the price I wanted, in less than a day. The sales staff's knowledge of the product is second to none and I would highly recommend purchasing any vehicle from Portland Volvo. I will definitely be purchasing my next vehicle from Portland Volvo. More

This past week, specifically on 4-10-2009, my wife and I were simply driving down Route 1 South to Portsmouth, N.H. when we came upon Portland, Volvo, we pulled in just to see what they had on the lot. I were simply driving down Route 1 South to Portsmouth, N.H. when we came upon Portland, Volvo, we pulled in just to see what they had on the lot. I personally have had my heart set on a Volvo XC90 since 2002. This was the one car I have wanted to give to my family for their safety for years. We were on the lot less than 5 to 7 minutes when Mr. D’Angelo approached us. He was not pushy, did not try to be slick, or insult our intelligence. He never once tried to pass off a business card but instead exuded confidence in his person and his product. He was inquisitive to our desires and respected our budget and took the initiative to go get keys so that we could get inside the vehicles and was more than happy to let my wife test drive the one she was really looking hard at. Ralph understands that to earn friends and trust, you first have to be a friend and extend yourself. Ralph is the type of person whom you wish you could know all your life. His knowledge, initiative, integrity, and selflessness are above reproach. In conjunction with having met Ralph we were also honored with the presence of the entire staff, it was a dynamic team, focused on the customer not the dollar! They were very accommodating even for our children. I assure anyone who visits this dealership will feel relaxed and quite at home. GREAT JOB EVERYONE! The big sport-utility vehicle stood out in the parking lot it was sparkling clean, but also was a beautiful pure white. Unlike some vehicles that lack the power to back up those looks, the XC90 does not disappoint. Granted, the XC90 won't appeal to everyone, but just give it a chance and I am positive you will change your mind. Volvo is known for its safety, there is no shortage of technology to keep occupants safe in the XC90. Respectfully Submitted Jeffery & Carla Hankins Richmond, Maine More

The sales staff communicated effectively & efficiently with us. Portland Volvo worked quickly and accommodated our schedules to make the sale before the end of the month (even staying late). We never fe with us. Portland Volvo worked quickly and accommodated our schedules to make the sale before the end of the month (even staying late). We never felt pressured or uncomfortable. We received the car in excellent condition, however, it didn't appear to be cleaned after we test drove it, as the salesperson led us to believe (this was not a big deal, however, because the car is in such good shape overall). After the sale, Portland Volvo followed up with us to be sure we were pleased with the car and stressed if we ever had any questions or concerns to not hesitate to contact them. The customer service there is second to none. We haven't been in for any service to date so we can't rate that aspect of the dealership. We visited Portland Volvo after friends and family had positive experiences and we weren't disappointed. Portland Volvo's prices are usually better than other dealers in the area, too. More

I found everyone top be helpful and straight forward with all answers to any question I had. My sales rep. was friendly and straight forward, with out trying to pressure us into buying before we were ready t all answers to any question I had. My sales rep. was friendly and straight forward, with out trying to pressure us into buying before we were ready to do so. We also found their services very helpful. I also find their location conveniently located and easy to get too. I will have no trouble recommending this dealership to any one how is looking to purchase a vehicle. Jeffrey Ouellette More

I am writing in regards to my experience of purchasing a car from Portland Volvo. Specifically, the superb customer service displayed by Kate. Even though I buy a car about every three years, it’s a proce car from Portland Volvo. Specifically, the superb customer service displayed by Kate. Even though I buy a car about every three years, it’s a process I don’t look forward to. Kate did a great job keeping the process as streamlined and straightforward as possible. She kept me up to date as the car went through service and through the process of completing all the paper work. After the deal was done, she called me at home and even sent a letter to make sure there were no problems with the car. I understand that Kate has only been at Portland Volvo a short period of time but by witnessing her in-action no one would ever know. If I had to describe Kate in a few words it would be: The consummate professional. Thank you for allowing me to share my thoughts. More

I have to say that I have received the best customer service from Ralph D'Angelo. He has always stayed intouch with me thru all the issues I have had with my car, no matter how frustrated I have been he service from Ralph D'Angelo. He has always stayed intouch with me thru all the issues I have had with my car, no matter how frustrated I have been he has always e-mailed me to see how I my car is and it feels nice to walk into the dealer ship and have Ralph reconize me and not ignore me like I have been in the past at other dealer ships. I am very happy to say that this is the first dealership to make me feel like a customer should feel. Dave in the service department has also been extremly pleasant with me when I got frustrated with my car and it problems it has had since I got it. Dave has gone above and beyond to make me feel like he understands me and to reassure me that the problem will get fixed no matter what. These 2 gentlemen deserve an award for outstanding customer service. Sincerely, Tina Nickerson More

I recently went in to trade my Volvo that I had purchased new from Portland Volvo a few years back, that initial buying experience was a nightmare in itself. I had been told to return to Portland Volvo for new from Portland Volvo a few years back, that initial buying experience was a nightmare in itself. I had been told to return to Portland Volvo for the BEST trade in price when I was ready to do so, well that was NOT the case. I did end up purchasing another vehicle from them only to learn my lesson (that is not to go back). My sales person was wonderful, not a thing bad to say about this person. I was given squat for my very well kept Volvo only to see it on their sales lot with the price jacked up 5700.00. That made me furious. By the way the car does not even book for the price they have it listed for. Highway robbery! I did not expect to get a ton for my trade just something fair with some negotiation, but to me (and this is just my opinion) that was a big slap in the face. I work for a LARGE hospital in Portland Maine and will not hesitate to tell my story about my dealings with Portland Volvo. All I can say in closing is I hope they sleep well at night, ripping people off the way they do. Also they left me with repairs that needed to be done on the car I bought to have fixed on my own, not good customer service in my book. I know people will say well you should have walked out, you know how dealerships are... Well yes I do but I truly thought they were true to their word on at least a few things. I do have to say for all service repairs on my first vehicle purchased with Port Volvo, I did receive A+ treatment. More