Preferred Auto Group

They sell you junk and take advantage of you Bought a car from them four days after I got broke done parts costed 400+ dollars if there was zero rating they get it 0 Bought a car from them four days after I got broke done parts costed 400+ dollars if there was zero rating they get it 0 More

Now I know why they call it preferred automotive! I was looking at a Ford Escape and ended up driving to the Lima road office. First mistake. If they wanted my business they would have found way to mo I was looking at a Ford Escape and ended up driving to the Lima road office. First mistake. If they wanted my business they would have found way to move it to Illinois road! Needless to say I wasn't pleased but I went there anyway. Went to talk finacing and The minute I said anything about discharge and bankruptcy, their whole tone changed. Basically they were going to tell me what car I would basically be getting and I was like Nope! I came to check out a Ford Escape. I left there and ended up purchasing a Ford Escape elsewhere. No car for me! They called me this morning to check up on what my status was and I told them I went a different direction, and I was looking out the window at my new Escape ( have always loved them) Lol! Don't go there unless you have a lot of time to kill and have no self esteem whatsoever. More

Great price with no high pressure sales tactics I highly recommend Preferred Auto Group. The car I was looking at was competitively priced and they worked with me on my trade in. I felt like I got a I highly recommend Preferred Auto Group. The car I was looking at was competitively priced and they worked with me on my trade in. I felt like I got a great deal and there was no high pressure sales tactics. The salesperson Jake has continued to follow up with me even after the sale and has really made the process easy. More

Junk cars Brought a 2004 navigator from the lllinois store and two and a half weeks later the air suspension went out on it took it back to them and ask if they Brought a 2004 navigator from the lllinois store and two and a half weeks later the air suspension went out on it took it back to them and ask if they could work with me on paying half of the cost to fix it sense I paid over 10,000 dollars for the car have a warranty don't cover the air suspension ask if they could help me out they said no. They are saleing junk told the sale man i didn't want to buy something I had to put money in to and he sold me one anyway never buy from this dealer ship More

"If you want to be taken advantage of go here!" I would never ever recommend anyone going here! I purchased a 2010 Mitsubishi Lancer Hatchback here last February and my transmission went out of it i I would never ever recommend anyone going here! I purchased a 2010 Mitsubishi Lancer Hatchback here last February and my transmission went out of it in November. When I purchased the vehicle they said come here if you have any complications. Joe my salesman was the most kind gentleman ever. It was absolutely a show because when I called with my complication he wanted nothing to do with it. He transferred me to a women who knew nothing about her job. They basically told me my 3 year warranty that I purchased with them when buying my car was not going to cover it because it appeared that my transmission had been topped of with the wrong liquid. Candice Endrulatis told me without even calling my warranty company that i should just start looking for a new $7,000 dollar transmission. She was awful! She had no idea what she was doing & if I would have listened to her I would have ended up paying well over $7,000 dollars. I took my car to O'Daniels Ford Mitsubishi in New Haven and they were on the ball. They handled everything and stayed in contact with me the whole process. My warranty company did end up handling everything. When I purchased my car I really felt like these people care about their customers, but when they had the cash and I walked off that lot I was no concern to them. More

Worse experience!!!! Worse experience ever purchasing a vehicle! Just another number to them. Had to go back 3 different times to get things on vehicle finished. Poor comm Worse experience ever purchasing a vehicle! Just another number to them. Had to go back 3 different times to get things on vehicle finished. Poor communication. Had a true run around. Still not pleased, and will Never ever refer anyone. Nor purchase from anyone there. You spend a great deal of money, and no follow up call nor take care of you. Horrible horrible horrible!!!! More

I found the service I recieved to be slow..unhelpful..and the lady handling the sales was rude. She actually TOLD me that I could not be approved for what she had already promised me...because she did not wa the lady handling the sales was rude. She actually TOLD me that I could not be approved for what she had already promised me...because she did not want to have to repo the vehicle three hours away. (I understand this) I understood I had special credit needs. But before she dropped the repo bomb during a sales pitch she needs to understand that not all people with special credit needs are not under these circumstances of their own accord. I did not purchase a vehicle from them, because I found her response to my questions..slow...very unhelpful and wishy washy ...and the repo comment took what should have been a nice, professional conversation too far in my book. I gave this dealership no stars because I would not work with them. More

I would never recommend this dealer to anyone anywhere. The salesman also manager and general manager came there to look at my car. At the end of everything the manager copped a serious attitude with me wh The salesman also manager and general manager came there to look at my car. At the end of everything the manager copped a serious attitude with me which is a nono in sales. I had to tell his salesman and loan officer no just because of the terrible service and the rude natured leadership there. If I were the owner of lima road preferred auto I would rethink my outlook on employees. More

I came to this dealership looking to spend around $7000. When I told the salesman what I was looking for and how much I had to spend. He told me that they did not have anything that "cheap" and walked away When I told the salesman what I was looking for and how much I had to spend. He told me that they did not have anything that "cheap" and walked away. I was very turned off especially with the state of the economy, that the salesman did not even want to try to make a sale. He was arrogant. I tell everyone about my TERRIBLE experience at this store, and I tell everyone about the GREAT service I had to FORT WAYNE KIA across the street. More

This has been the worse experience of my life. I went in to test drive a truck, and sat down to talk about numbers. The sales men told me to get a final price i would need to go in and talk to one of the fi to test drive a truck, and sat down to talk about numbers. The sales men told me to get a final price i would need to go in and talk to one of the financial people. When me and my girlfriend went into his office, i asked him if this was a binding contract and he said no. That if i did not bring him the check by the 6th that he would just put the truck back on the lot, he said this was more to hold it for me so i could get some money things worked out. I called them 2 days later to tell them that i could not get it worked out, Apparently the message was never passed onto the sales me it need to be passed onto. It is now Wednesday, 6 days later, and they are calling me telling me i have no choice, i have to come buy the truck. So the long and the short of it, the "General Manager" says that he has a signed piece of paper by me, stating that i will buy it. Me and my girlfriend where told that it was not binding. I have talked to a lawyer and a paralegal, this will more than likely go to court, and apparently they have sent the paper work to collections. More