Preferred Chevrolet Buick GMC

I own a 2019 Tesla Model 3 Standard Range Plus model. My wife and I recently found out our daycare provider is closing within weeks unexpectedly and I immediately decided to downgrade my vehicle to free up wife and I recently found out our daycare provider is closing within weeks unexpectedly and I immediately decided to downgrade my vehicle to free up money. I inquired about a Chevy Bolt and received an email from a Salesman named "Buck". He informed me the Bolt still had an open recall, but that they could still sell the vehicle to me. I explained my situation and he asked me to send my information to him and he would "get to work" for me. My Tesla has 30k miles on it and is in excellent condition. KBB trade in value is between 41k low end and 43k high end. Buck texts me back and says "We're looking at about 36k best offer for your vehicle". Huh?! All the while, they listed the Bolt at the top end of KBB pricing, while it had a recall on the battery modules. This is the good ole boy disgusting strategy that is turning away more and more folks from trusting dealers. Meanwhile I have since received trade in offers of over 41k from both Carvana and Vroom. I shared the screen shot of other offers I received along with KBB values for my vehicle, and the salesman never texted me back. Absolutely 100% lack of professionalism all the way around. These folks are only looking gouging people on both the sales price and trade in. Avoid these folks like the plague. More

Would rate 0 stars if I could. Due to Good Friday holiday it took me one extra day to get ahold of hr and get a paystub being that I guessed my password wrong and was locked out of online payroll. I had alre it took me one extra day to get ahold of hr and get a paystub being that I guessed my password wrong and was locked out of online payroll. I had already closed the deal the day before with the dealer Scott Fuller, and made my first insurance premium payment. He assured me it would be delivered tomorrow. Instead I woke up to texts about needing a paystub, was later accused by his management of fraudulently representing my income, and then when i finally send over my xxxxing paystub the car is being sold. Absolutely disgusting business practice and treatment of a disabled veteran. They even told me I could get that insurance premium refunded and I can't, I have to dispute the charge with my bank which could complicate getting coverage in the future. Worst dealer in the nation!!! Stay miles away from these liars and snakes! More

Terrible place to buy a car. Robert is a bogus sales man. Doesnt call you back when you call him with a problem. Sells you a piece of junk and wont fix the problem. Dont buy from them. Doesnt call you back when you call him with a problem. Sells you a piece of junk and wont fix the problem. Dont buy from them. More

Sold me a completely bogus extended warranty. Brought my car in on 5/6. Poorly educated mechanic could not find a problem on my 2017 Chevy. Wanted me to pay 750 to take the engine apart. told them no. Not t car in on 5/6. Poorly educated mechanic could not find a problem on my 2017 Chevy. Wanted me to pay 750 to take the engine apart. told them no. Not the finance manager won’t answer my calls. Do not buy anything from them.very poor service and More

went to GMC preferred in Grand Haven MI to have my car checked out they said the issue was not covered under the warranty yet they still charged me $75 for diagnostics talking to so many other people abo checked out they said the issue was not covered under the warranty yet they still charged me $75 for diagnostics talking to so many other people about this dealership I would not recommend buying a car from this place More

Run Away - Anywhere but here We spent over 15,000 at their service garage. To start with they are overpriced, recemented things that are not needed and do poor workmanship. You w We spent over 15,000 at their service garage. To start with they are overpriced, recemented things that are not needed and do poor workmanship. You would think after spending in excess of 15K they would back their work but when it comes to that. You can expect them to blame faulty parts and poor work on you and offer zero discount on fixing what went wrong. Trust me I have lived in Grand Haven my entire life. Avoid this place at all costs. They also are constantly turning over employees and I am not surprised as I also wouldn't' want to work for a company like this one. More

Buyer beware! Purchased a vehicle July 2018 and 6 weeks later it is having problems and they are unwilling to fix it. I have only driven the vehicle 1500 miles. $4 Purchased a vehicle July 2018 and 6 weeks later it is having problems and they are unwilling to fix it. I have only driven the vehicle 1500 miles. $400 to fix out of my pocket after I just spent a ton of money purchasing this vehicle. Does not stand behind their product! Do NOT buy a vehicle from them!!! More

They sell one thing and delivery another I purchased a brand new Buick Enclave from this dealership and I did so because they offered to come and pick up my vehicle to service it and return i I purchased a brand new Buick Enclave from this dealership and I did so because they offered to come and pick up my vehicle to service it and return it when done. I could have bought the Buick 25 miles closer to my home but didn't because of this offering. NOT ONCE have they ever followed through with picking up my vehicle and returning it to me....what a SCAM and it's the last one I'll ever purchase from this dealership More