Worst new car experience I've ever had. I've been purchasing cars for 34 of my 50 years and I've never had such a bad experience. Because of my employer's car plan, I purchase a new car every 4 years and have done so for the past 20 years.
I first found the Ram Rebel that I wanted on their website this morning and filled out the online form for a test drive. I had a response within 5 minutes from Robert in new car sales. I was pleasantly surprised at the quick reply. We set up the test drive of the vehicle I had selected online for later this morning. After my 35 mile drive, I arrived at just after 11am. Robert was waiting for me with the keys for my test drive. We walked outside towards the granite metallic Rebel. Once near the vehicle I told him I won't be very long as I had driven a similar one at another dealership and wanted to see how this one drove since I was planning on purchasing it. This is where it all went wrong. Robert said, "That one's sold, I have the red one here for you to drive.". I told him that I was not interested in the red unit and that I had selected the granite metallic unit online for the test drive. He again said, "that one's sold so you can't drive it.". I told him I wasn't interested in the red one at all. We proceeded back inside where he asked me for my vehicle's keys so that he could get it appraised while I was here, I gave them to him. We then spoke with Ben, the Internet sales manager, and Robert asked him to find another vehicle just like the unit that was already sold. I sat down in front of Ben to discuss my want list. Ben then started talking with someone across the sales floor as if I wasn't even there. I got up after a few minutes of no eye contact and no discussion and walked over to a general waiting area so as not to get in the way of the other conversation. After a few minutes, Robert walked over and asked if another unit in Indy would work for my needs. I said yes, with the addition of black step bars, which could be added at this dealership. He walked away, and I never saw him again that day.
I literally sat there for over an hour with no interaction from anyone else in that dealership. I had a lunch meeting scheduled for noon so I couldn't stay much longer. At 10 minutes after noon, I got up and approached the gentleman at the desk. I told him that Robert had just disappeared and that I needed the keys to my vehicle as I had a lunch meeting planned. He was cordial and gave me my keys. I was never told they had finished with my car. I left the dealership, in awe at what had just happened, and went to my lunch meeting.
About 10 minutes after my lunch meeting started, I received a text from Robert. The text simply had the name, "Mandi", and a phone number. Not knowing why he sent it, I replied, "Who is Mandi, the sales person that I should work with?". He simply replied, "Yes". No apology, no explanation, just plain rudeness. I never received a price for my trade. I never received any information on the vehicle in Indy. I was just ignored. For that reason and many others, I will NEVER go to Preferred Ram in Muskegon EVER again. What I thought would be a brand new vehicle for me today, turned into the worst car shopping experience I've ever had. This dealership should be ashamed of itself and should take a long hard look at its employees and their customer service practices, or lack thereof.
Unfortunately, this rating system doesn't allow for zero stars, because that is what I would have given them.