Updated review: I had to have my 2019 Ram towed to Premier Cape Cod when it broke down in my drive way and would not start. After a week of sitting in the lot it was finally brought in to be looked at (for a $139 diagnostic fee). Service called to tell me the no start issue was caused by a front right hub and wheel bearing. I didn’t not believe this would cause a no start issue. I asked to speak to the service manager (Danielle) who was extremely rude. I was told this was the issue and if I didn’t want the to fix it, to come get it, which is exactly what I did.
After having the truck towed to central ram in Raynham I received a call saying the truck had arrived completely dismantled, the way Premier left it. The interior was dismantled, breaks unhooked, wiring undone, battery unhooked, the fuses out etc. They would have to reassemble the truck before they could diagnose the issues. I had to pay $432.50 for the truck to be put back together before being told it was the RF HUB or Remote frequency hub, not the FR HUB AND WHEEL BEARING LIKE I WAS TOLD AND ALSO GIVEN IN A WRITEN REPORT SAYING.
Needless to say I was out of pocket $571.50 and 3 weeks without a vehicle due to Premier’s incompetence. After posting a review on multiple sites I was contacted by a manager (I believe his name was Al) who was actually very pleasant. He offered a refund of $139 for the incorrect diagnosis but not the $432.50 I was out of pocket for leaving the truck in pieces.
I opted to call the attorney general instead in hopes to collect all the money Premier cost me. This was only one of a number of issues I’ve had with their service department. DO YOURSELF A FAVOR AND FIND ANOTHER DEALER!!