Premier Chevrolet GMC of Morgantown

From purchase to service, Premier Chevy has been nothing short of awesome. You are the best dealship and service department I have ever encountered. Your service staff is friendly and I can tell they actual short of awesome. You are the best dealship and service department I have ever encountered. Your service staff is friendly and I can tell they actually care about my car and my customer experience. More

Took truck in for an oil change at 11:00. Wast told that the truck needed ball joints. wast told that i was to bring back the next morning. Brought back at 7:30 the next day. Was told it wou Wast told that the truck needed ball joints. wast told that i was to bring back the next morning. Brought back at 7:30 the next day. Was told it would be a couple of hours. At 12:00 i was given a loner . AT 2: 00 i was called and told that the truck was ready. At 3:30 i returned the loaner and picked up the truck. Everything is working properly. More

Very poor I've taken my truck here for the last time for service worst people to deal with all nice to the face but behind your back is a very different story. Last time took the truck in for oil change and service worst people to deal with all nice to the face but behind your back is a very different story. Last time took the truck in for oil change and tire rotation afterwards felt some kind of vibration took it back several times and after being charge a 200$ diagnostic , tried and failed to balance my back tires said they were too nobby ( wildpeaks at) . Nothing they can do . Come to find out through the shop I bought the tires off of verified the issues. (MISSING the hubcentric rings). More

"OUTSTANDING" Customer Service! I'm consistently pleased with the service department's work & staff @ Premier! I'm consistently pleased with the service department's work & staff @ Premier! More

GREAT NEW AND USED AUTO'S IN TOWN NO HASSELS PROFESSIONAL SALES FORCE ALL READY TO TAKE GREAT CARE OF YOUR WANTS AND NEEDS. SALES FORCE ALL READY TO TAKE GREAT CARE OF YOUR WANTS AND NEEDS. More

I'm consistently pleased with the service department's work & staff @ Premier! No matter who is assigned to my service issue, they seem conscientious of the fact that we only have 1 vehicle. They offer me work & staff @ Premier! No matter who is assigned to my service issue, they seem conscientious of the fact that we only have 1 vehicle. They offer me the soonest available appointment. They communicate typically within 30mins-1hr the problem, and are upfront about the costs associated with fixing that. If it'll take longer than that, they offer to shuttle me back & forth to the dealership, like they did this most recent time (despite the snow:). From the service dept. manager, Sam, to the service advisors out front (Andy-this appointment), to the shuttle driver, they have been so personable and friendly. Vehicle repair is something that could normally be a very stressful situation. But I have found at Premier I don't stress, because the service staff really seem to care about getting my vehicle back to fully operational asap, at the best price they can give me. And I can't forget the mechanics, because most importantly, when the Premier service dept. makes a repair on my SUV, they fix the problem! They've taken care of my SUV from oil changes/tire rotations to a new transmission, and everything in between! Thanks Premier Service Dept.! Keep up the good work! More

My engine check light was on, so I sent my car there to check. The technician later called me to suggest that I need to pay 5K to replace some parts. It is too much since my car is only worth 5 K, so I ask check. The technician later called me to suggest that I need to pay 5K to replace some parts. It is too much since my car is only worth 5 K, so I asked to take my car back. It is very sad that they told me it took them a whole day to take my car apart and that it would take them another entire day to bring all the parts back. Due this reason, they charged me $ 300 to allow me to take my car back. I later drove my car to another auto shop. They diagonalized my car and gave me the exact the same report. The auto shop did not charge me any money and told me I could keep on driving my car until my car failed to start. They estimated the cost would be $500 to $2000 to replace the parts to fix. It is my first to witness someone lie to me like the guy in this "Premier Chevrolet GMC of Morgantown", who actually already charged me $1000 to replace the ECM one week before I found the engine check light was on. I have my worst experience in this shop and I believe these guys are simply evil! Please be wise to keep away from this shop. More

The remotes and the push button on my door handle work occasionally. I checked the batteries in both remotes, and they were good. I made an appointment for an oil change and to have the remotes reset. I e occasionally. I checked the batteries in both remotes, and they were good. I made an appointment for an oil change and to have the remotes reset. I explained everything that I did to the gentleman who scheduled the appointment. When I arrived to pick up my truck, I was told the technician checked the batteries in the remotes and verified that they were making connection. He said, and I quote, "If you keep having issues with the remotes, you can bring it back to have them reset." SERIOUSLY! That is what I requested when the appointment was made. They sure didn't have issue taking my $100 plus dollars for an oil change. More

The group of guys and ladies that John has working at his dealership are all top notch. Service department is always on top of things and sales department are great to work with and Thomas in financing is gr dealership are all top notch. Service department is always on top of things and sales department are great to work with and Thomas in financing is great. More

I like the the ease of making appointments, as always it a pleasure to work with Mike Lorenzen. He is the only service advisor that greets me with a smile. a pleasure to work with Mike Lorenzen. He is the only service advisor that greets me with a smile. More