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Premier Chrysler Dodge Jeep RAM Cape Cod
Hyannis, MA
1,667 Reviews
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August 11, 2018
Disappointing service First of all this is not a review on a car buying experience. We recently moved to the Cape fulltime so this was our first experience of needing a ca First of all this is not a review on a car buying experience. We recently moved to the Cape fulltime so this was our first experience of needing a car serviced. I was disappointed for a few reasons. I think auto dealerships need to be very clear about expectations. Getting an appointment was hard because apparently the service department is very busy. A loaner car is not provided so you must rent a car. The rental fees would be covered if the service done is under warranty. The discrepancy is that it took days to even look at the car and from the time of renting the car to the actual service time, you are charged for the rental. In our case 6 days - $210! Although the person dropping the car off signs an agreement "supposedly" understanding this (inexperienced kid not paying attention!), when inquiring on the phone, it was not made clear that regardless of the service done, the car rental would be the owner's responsibility until the car was assessed and whether the car was under warranty. It was just a huge issue of miscommunication. The service done was under warranty so there weren't any additional fees, but the bill did not outline what the fees were or the labor to do the work so you have no idea whether the service department is reasonable or not. An example of the bill explanation, "implausible drivers shift request signal received". What does that mean?? Dropped the rental off in the nick of time, but no ride to the dealership (isn't Enterprise's motto we bring the car to you? Guess it doesn't mean we bring you back to your car,) Had to Uber to the dealership to get there just before closing! Unfortunately not a lot of choices so when you live here you deal with it I guess. Not a great experience, but hope for better in the future. More
by Bailey
Employees Worked With
Austin Blake
August 07, 2018
Fantastic Customer Service Kyle Hein was fantastic to work with, very knowledgeable and patient! He made the process of buying a new Jeep an easy one, he answered my many quest Kyle Hein was fantastic to work with, very knowledgeable and patient! He made the process of buying a new Jeep an easy one, he answered my many questions with a smile and was very patient working the numbers for me! More
by Trina
Employees Worked With
Andrew Dent, Kyle Hein
August 05, 2018
2nd opinion needed from this place I had my 2007 Grand Cherokee towed to Premier 7/30/18 due to starting issues I thought were related to the ignition switch replaced by Premier via rec I had my 2007 Grand Cherokee towed to Premier 7/30/18 due to starting issues I thought were related to the ignition switch replaced by Premier via recall some time ago. My contact was Matt and he told me that the diagnostic test would be $139.00 which I approved. I also asked Matt to inflate my tires to 40lbs since I was having pressure issues with dash light. Received call from new advisor, Austin Blake, around 3pm the next day asking me about my tire issue and I told him the major issue was with starting my vehicle not tire. He said would be a couple of more days before they could look at it. On Wednesday 8/1/18 Austin called again to tell me that the diagnostic test had spit out 3 pages of codes and that the wireless control module was the problem and that it would be $930.00 to change and there was no guarantee it would solve my problem and they could not get Jeep to run at least 6 times. Told him I would get back to him. I spent the rest of the day researching and speaking to mechanics about my problem and it appears there are other things that will do what my Jeep was doing. Next day, 8/1/18, I went to Premier to meet Austin and tell him I was towing my Jeep elsewhere. I asked him why I wasn't asked about my 2nd key FOB, and where my 3 pages of code were since I paid for them. According to him key FOB not issue and was not given my paid for results of diagnostic test. He also told me that my tires were not inflated ...not sure why because jeep was in bay for tires. Anyway, Austin said Jeep magically started, but still messed up, and they pumped my tires up before the tow to new place. Day after the tow, new facility called me to say they could not find any problems with my Jeep and it was on road check at that time. Seems they used new key FOB with new battery to start my Jeep and all was well. I got a code rundown from them written on my bill that was $52.00. In closing, After getting my Jeep home I tried to reach service manager to discuss this to no avail via voice and email. In my opinion, Austin should do his job and maybe do a little research himself regarding ignition problems... seems very common for my Jeep. Having my tires inflated the 1st time without being asked again would be nice, and he maybe should have provided the paperwork I paid for when asked as well. A true professional would do this. Not hearing from service manger, Danielle Laham ( I think owners daughter ), is also a major problem for me since they were ready to charge me $930.00 without guarantees to fix my Jeep, and I had tried to reach her more than once to discuss my issues. More
by joe d
Employees Worked With
Austin Blake, Matthew Brillant, Danielle Laham
July 31, 2018
Superior Customer Service After numerous searches for an SUV that would suit my needs and also to meet Robert Dombrowski, I decided to purchase a Jeep Cherokee 4x4. I have driv After numerous searches for an SUV that would suit my needs and also to meet Robert Dombrowski, I decided to purchase a Jeep Cherokee 4x4. I have driven a Volvo XC90, so was not sure about a change. Rob worked with my initial Jeep search and then patiently and professionally listened to my needs and found me the perfect car. The dealership seems very responsive and has pleasant surroundings I have to say, Rob, Andrew and the staff at Premier Cape Cod went above and beyond to ensure I had my car in less than 2 days. Now that is service. Rob even took the time to teach me the electronics and workings of a new 2019 Jeep. He even called today to make sure I was comfortable with the car and if I needed anything to call him. Wow! More
by Pattil
Employees Worked With
Rob Dombrowski, Andrew Dent
July 29, 2018
Easiest Purchase Ever This is a dealer who goes the extra mile for their customers. The Client Advisor (Robert Dombrowski) orchestrated the entire deal over the telephone This is a dealer who goes the extra mile for their customers. The Client Advisor (Robert Dombrowski) orchestrated the entire deal over the telephone & thru emails. Believe me from dealings with other dealers, this was the easiest and best. I ordered this vehicle from their online website description of the vehicle, including all options, extras, and cost. The dealer prepared all the documentation required to register the vehicle in Connecticut, including collecting the Connecticut Sales Tax. They delivered the vehicle to my doorstep from Hyannis, Ma. All I was required to completethe paper work, was sign my name and take the documents to Motor Vehicle Dept. Thanks Rob for a great experience. More
by Kevin
Employees Worked With
Rob Dombrowski
July 26, 2018
Great experience Kyle was great to deal with, extremely knowledgeable and friendly (by far my best car experience). Kyle will be my first call if I need to buy another Kyle was great to deal with, extremely knowledgeable and friendly (by far my best car experience). Kyle will be my first call if I need to buy another Jeep. We drove our new Wrangler off the lot within hours. I will recommend him to my friends. More
by Cindy
Employees Worked With
Kyle Hein
July 26, 2018
Excellent Experience EXCELLENT service at Premier Cape Cod. The staff is thorough, professional and go above and beyond to ensure the best result for their clients. I hi EXCELLENT service at Premier Cape Cod. The staff is thorough, professional and go above and beyond to ensure the best result for their clients. I highly recommend this dealership. More
by jeep,mqb
Employees Worked With
Danielle Laham, Matthew Brillant
July 26, 2018
Perfect! Great experience buying our new Jeep. Robert Dombrowski was helpful in every way, informed and Super responsive. He made buying our Jeep easy and f Great experience buying our new Jeep. Robert Dombrowski was helpful in every way, informed and Super responsive. He made buying our Jeep easy and fun! Mr. Hazard provided quick amazing service. The car looks great. Thanks all! More
by MV Bound
Employees Worked With
Rob Dombrowski, Gerald Hazard
July 25, 2018
Wonderful service Rob was a pleasure to work with. Honest and up front. Kara was extremely helpful and knowledgeable. They made a usually painful process very easy. Rob was a pleasure to work with. Honest and up front. Kara was extremely helpful and knowledgeable. They made a usually painful process very easy. More
by shell123
Employees Worked With
Rob Dombrowski, Kara Brunette
July 18, 2018
Sales Professional Joe O'Brien We were up front with Joe, telling him that we were not prepared to buy but rather wanted to do some comparisons. Joe took the time to fully describe We were up front with Joe, telling him that we were not prepared to buy but rather wanted to do some comparisons. Joe took the time to fully describe the model Jeep SUV that we were there to compare to other brands. He offered full price information and even looked to see if there were any rebates or discounts available. Joe then found the exact model, color and options that we had told his was our model of interest, pulled it up front and let us test drive the vehicle. He never let us feel rushed, nor that we were wasting his time, but rather was the epitome if a professional salesman. We highly recommend Joe. More
by JohnJustLooking
Employees Worked With
Joe O'Brien
