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Premier Chrysler Dodge Jeep RAM Cape Cod
Hyannis, MA
1,666 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 04, 2021
Updated review: I had to have my 2019 Ram towed to Premier Cape Cod when it broke down in my drive way and would not start. After a week of sitting in the lot it was finally brought in to be looked at Premier Cape Cod when it broke down in my drive way and would not start. After a week of sitting in the lot it was finally brought in to be looked at (for a $139 diagnostic fee). Service called to tell me the no start issue was caused by a front right hub and wheel bearing. I didn’t not believe this would cause a no start issue. I asked to speak to the service manager (Danielle) who was extremely rude. I was told this was the issue and if I didn’t want the to fix it, to come get it, which is exactly what I did. After having the truck towed to central ram in Raynham I received a call saying the truck had arrived completely dismantled, the way Premier left it. The interior was dismantled, breaks unhooked, wiring undone, battery unhooked, the fuses out etc. They would have to reassemble the truck before they could diagnose the issues. I had to pay $432.50 for the truck to be put back together before being told it was the RF HUB or Remote frequency hub, not the FR HUB AND WHEEL BEARING LIKE I WAS TOLD AND ALSO GIVEN IN A WRITEN REPORT SAYING. Needless to say I was out of pocket $571.50 and 3 weeks without a vehicle due to Premier’s incompetence. After posting a review on multiple sites I was contacted by a manager (I believe his name was Al) who was actually very pleasant. He offered a refund of $139 for the incorrect diagnosis but not the $432.50 I was out of pocket for leaving the truck in pieces. I opted to call the attorney general instead in hopes to collect all the money Premier cost me. This was only one of a number of issues I’ve had with their service department. DO YOURSELF A FAVOR AND FIND ANOTHER DEALER!! More
by Mattyg2282
Employees Worked With
Michelle Martin, Danielle Laham
February 02, 2021
Thank you Andrew and Giovanni for your excellent knowledge and help. You both went above and beyond for us which we really appreciate! Five stars! knowledge and help. You both went above and beyond for us which we really appreciate! Five stars! More
by Jo
Employees Worked With
Andrew Dent, Giovanni Richardson
February 01, 2021
The team at Premier was outstanding. Rob, our salesman, was thorough, knowledgeable and a pleasure to work with. Best experience I have ever had purchasing a vehicle. was thorough, knowledgeable and a pleasure to work with. Best experience I have ever had purchasing a vehicle. More
by Beth
Employees Worked With
Rob Dombrowski, Andrew Dent
January 29, 2021
found a round rock hole on the plastic cover passenger side tow mirror. I went to the parts department and told him about it, without even looking at the mirror, he goes and orders me a new one at a cost side tow mirror. I went to the parts department and told him about it, without even looking at the mirror, he goes and orders me a new one at a cost of over $800.00 and said it would take a couple of weeks to be delivered. I went on line that night and found a genuine OEM cover for $77.35 from a Mopar parts store.....That's all it needed. 2020 Ram 2500 Laramie. Very disappointed. More
by Stove
Employees Worked With
I don't know the Gentleman's name
January 29, 2021
I recently bought a new Jeep Grand Cherokee from Premier. Everyone I worked with was so friendly and helpful and made the process extremely easy! I would definitely recommend Premier to anyone looking to buy Everyone I worked with was so friendly and helpful and made the process extremely easy! I would definitely recommend Premier to anyone looking to buy a new Jeep! More
by Cemurphy22
Employees Worked With
Andrew Dent, Giovanni Richardson, Al Testa
January 29, 2021
Rob did a great service handling the sale of my new 2021 RAM 1500. Very professional, courteous, friendly and efficient sales person! I would say the very best experience in the purchase of a vehicle! Thank RAM 1500. Very professional, courteous, friendly and efficient sales person! I would say the very best experience in the purchase of a vehicle! Thank-You, Rob! More
by matt
Employees Worked With
Rob Dombrowski
January 28, 2021
Extremely easy process. Very friendly and knowledgeable sales person Justin. Had some issues to work thru and Justin worked them out seamlessly and got us a great new vehicle. sales person Justin. Had some issues to work thru and Justin worked them out seamlessly and got us a great new vehicle. More
by montstar21
Employees Worked With
Justin Thomson
January 27, 2021
Thank you O’Brian for making our sales process pleasant. Everyone we dealt with was pleasant, professional and very welcoming. I felt a very “small town” vibe. I already was sold on the Grand Cherokee ( Everyone we dealt with was pleasant, professional and very welcoming. I felt a very “small town” vibe. I already was sold on the Grand Cherokee (traded in a 2012 that was still going strong at 160000 miles), the people made the difference. A special “shout out” to the super friendly reception and and the person who showed me how to setup the “technology”. Wish I got their names, they really added to my positive experience 😊 More
by meliseosullivan
Verified CustomerEmployees Worked With
Obrian Lawrence
January 24, 2021
Great dealership!! I had a very good experience dealing with O'Brian Lawrence we did everything over the phone and I was in and out when I picked up my vehicle. with O'Brian Lawrence we did everything over the phone and I was in and out when I picked up my vehicle. More
by Paul T.
Employees Worked With
Andrew Dent, Obrian Lawrence
January 24, 2021
I can’t comment on pricing or quality of work because I don’t know enough about it but customer service is great. They always try to accommodate and have a very nice waiting area. don’t know enough about it but customer service is great. They always try to accommodate and have a very nice waiting area. More
by DDC458
Employees Worked With
Michelle Martin
