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Premier Chrysler Dodge Jeep RAM Cape Cod
Hyannis, MA
1,667 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 26, 2020
I cannot thank O’Brien and Chris enough for everything they did! The sales process was simple, easy, and was an overall great experience! I’m proud to be part of the Premier Auto family! they did! The sales process was simple, easy, and was an overall great experience! I’m proud to be part of the Premier Auto family! More
by Peter
Verified CustomerEmployees Worked With
Mike Del Buono, Peter Beck, Michelle Martin, Andrew Dent, Danielle Laham, Paul Larsen, Danielle Del Buono, Dave Nickerson, Obrian Lawrence
June 24, 2020
Rob was great. No pressure, easy to work with and focused on solving any issues that arose. Made a great impression. Andy was terrific on paperwork - Fast and told it to yoiy straight. on solving any issues that arose. Made a great impression. Andy was terrific on paperwork - Fast and told it to yoiy straight. More
by Dweber
Employees Worked With
Rob Dombrowski, Andrew Dent
June 23, 2020
disappointing communication and service My partner and I bought a vehicle from premier a few years back. initially that was a good experience, until we were signing papers and figuring out o My partner and I bought a vehicle from premier a few years back. initially that was a good experience, until we were signing papers and figuring out our payment plan. premier was not happy that we dd not purchase any of their in-house add-on insurances/services and became quite aggressive in trying to convince us to buy them. it is clear that their team must be making money dependent on those add-on packages and was disappointing to watch them ruin a relationship with a new customer by pushing so hard right at the end of what had been a lovely experience. to make matters worse, over the past 1-2 years that we have had our vehicle the service from their location has been equally disappointing. we do most of our car maintenance ourselves and do not need to pay 200-1000% markup on parts from their service center. that said, we unfortunately did not read some fine print on a recent complimentary check and they ended up installing a 10 dollar piece for the egregious price of 150. they were not amenable to correcting this. we are unhappy with their service and will have to take our business elsewhere in the future. More
by Celiza
Employees Worked With
Mike Del Buono, Michelle Martin, Danielle Laham, Dave Nickerson
June 22, 2020
best experience buying a car. If you’re looking to purchase a car don’t look anywhere else! Honesty, integrity, professionalism! all deal was very well explained so I left with no questions unanswere purchase a car don’t look anywhere else! Honesty, integrity, professionalism! all deal was very well explained so I left with no questions unanswered. thank you so much Andrew Dent!!! More
by Selma Parker Reynolds
Employees Worked With
Andrew Dent
June 20, 2020
Service experience was good except for the lack of masks The service from Michelle was excellent, she very carefully reviewed my concerns upon arriving, during the service process she kept me informed of sta The service from Michelle was excellent, she very carefully reviewed my concerns upon arriving, during the service process she kept me informed of status, provided me with a loaner as the work took more time than initially expected, the loaner process was easy, and my check out process was easy. All repairs were completed to my satisfaction. I cannot however give you 5 stars, I was at the shop Thursday & Friday 18 & 19 June 2020. Current state guidelines require facial coverings be worn indoors if one cannot be safely 6' apart. Michelle and a few other folks in the "front office" (entry door desks) were wearing masks and all visitors to the service Center arrived and kept masks on for the duration of their visit. It was other Staff that was lax. The women who works in the office near the ladies room, never once had a mask on, in both the days I visited the facility, either in her office or out by the entry door/desks, and both days, some random gentlemen, staff, were unmasked each day in that same publich area by the doors and the desks. I will not visit again until you tighten up your ship. More
by heidiparent
Employees Worked With
Michelle Martin
June 20, 2020
Yesterday I did my second lease with Rob, and things went so well again that I can look forward to a third round when the time comes. He is fast, efficient, and extremely pleasant to deal with. Five stars! so well again that I can look forward to a third round when the time comes. He is fast, efficient, and extremely pleasant to deal with. Five stars! More
by Sweetie
Employees Worked With
Andrew Dent, Business Mgr, Rob Dombrowski
June 20, 2020
Very satisfied with drop off and pick up. Only improvement is Jeep is the only company of car I owned that doesn’t clean the car after service. Would be a great improvement to compete with other l improvement is Jeep is the only company of car I owned that doesn’t clean the car after service. Would be a great improvement to compete with other luxury cars More
by ppatel6019
Employees Worked With
Dave Nickerson
June 19, 2020
The front desk people are great (five stars), but your corporate structure is poor and your mechanics don’t seem interested in accurate diagnosis. But my guess is that your mechanics follow a protocol tha corporate structure is poor and your mechanics don’t seem interested in accurate diagnosis. But my guess is that your mechanics follow a protocol that forces them into that position (2 stars). More
by gregorywright10
Employees Worked With
Where are “Mechanics” in this list and why wasn’t a correct diagnosis of the problem made?, Dave Nickerson
June 19, 2020
Great experience buying a car, the team is very efficient and coordinated everything for me! Giovanni and Andrew are extremely competent and responsive. I was also able to accessorize my new Jeep with items and coordinated everything for me! Giovanni and Andrew are extremely competent and responsive. I was also able to accessorize my new Jeep with items in the parts department! More
by KPJ64
Employees Worked With
Peter Beck, Andrew Dent, Giovanni Richardson, Paul Larsen
June 19, 2020
Have just purchased our 3rd Jeep from these guys and always pleased with the experience. Leo found the pickup we were looking for and made the deal happen quickly and seamlessly with our trade. always pleased with the experience. Leo found the pickup we were looking for and made the deal happen quickly and seamlessly with our trade. More
by NTAVITIAN
Employees Worked With
Leo Laemmle, Michelle Martin, Andrew Dent
