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Premier Chrysler Dodge Jeep RAM Cape Cod - Service Center

Hyannis, MA

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542 Reviews

542 Reviews of Premier Chrysler Dodge Jeep RAM Cape Cod - Service Center

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December 16, 2020

We have just encountered the worst service that I have ever had with my daughter’s 2019 Jeep. She had a water leak and brought it to the to yourJeep dealership. They drained the water but left it wet on-s More

by pidguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michelle Martin, Dave Nickerson
Jan 21, 2021 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

We're sorry for the late response, and apologies for your recent service visit. We care about our loyal customers, and it's hard to hear we lost your business. We wish for the opportunity to discuss your daughter's experience further. Thank you.

December 16, 2020

My experience exceeded my expectations. The work was done on time, as planned, with no waiting. Customer service was excellent. Will definitely return when needed. More

by maggie_williams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Martin, Giovanni Richardson
Dec 16, 2020 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

That's what we like to hear! Thanks for sharing your experience, Maggie. We're thrilled to hear we exceeded your expectations. We look forward to seeing you again soon at Premier Cape Cod!

December 16, 2020

Premier has been great providing safe service during the pandemic. It is good to know they are thinking of their employees and their customers. We bought our second keep here at the beginning of the shutdow More

by karenalice20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Nickerson
Dec 16, 2020 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

Thank you for these kind comments - it's validating to our team to hear you feel this way while visiting our dealership. We appreciate your business and look forward to seeing you next time here at Premier Cape Cod!

December 14, 2020

For the price being changed the drivers side should have been vacuum other places I have been always cleaned the front floor this is the second time I’ve been there didn’t say anything the first time More

by rmastrianna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Olivea Eldredge
Jan 21, 2021 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

Thank you for bringing this to our attention. We hope to deliver a 5-star service experience next time.

December 13, 2020

Great experience. They gave us a rental car so that we can get around for the day. The front office staff called to let us know the progress More

by acaofdance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Martin, Danielle Laham, Dave Nickerson, Olivea Eldredge, Andrew Sheridan
Dec 14, 2020 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

Thank you for your review! We appreciate your business at Premier Cape Cod!

December 12, 2020

Very professional, courteous, and knowledgeable. Customer care is priority one!! The service personnel show great respect for the customer. The reception area and the waiting area are clean and bright with c More

by johnkoterba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Nickerson
Dec 11, 2020 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

Thank you for the wonderful comments about our service department! We're grateful for your support and look forward to your next visit! - The Premier Cape Cod Team

December 12, 2020

I was very happy with the customer service, my service advisor, David, was terrific! My car was in for service and they caught an issue and took c are of it. More

by Sandy G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Nickerson
Dec 14, 2020 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

Thank you for choosing Premier Cape Cod! We appreciate you as a customer! We appreciate your 5-stars!

December 12, 2020

Always a great experience . I have bought many vehicles from premier and wouldn't go anywhere else ,especially for service. Fast and efficient thank you More

by Jennifer A White
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Martin, Andrew Dent
Dec 14, 2020 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

It's our pleasure, Jennifer! Thank you for being a part of the Premier Cape Cod family - we're grateful for your support and look forward to your next visit!

December 09, 2020

You make it VERY difficult to have your car serviced in the time of Covid. In the beginning when you had stopped your car service, you had at least offered a loaner for the day but not now. You won't let p More

by mary.hurtubise
Recommend Dealer
No
Employees Worked With
Michelle Martin
Dec 09, 2020 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

Mary, we appreciate the opportunity to earn your business, during these uncertain times. We can agree its been very challenging for all of us. We hope you will allow us another opportunity as we understand your concerns and are re-evaluating our processes so they can be more accommodating for all clients. Please feel free to reach out to us directly. Danielle Laham, Service Manager

December 09, 2020

My 2017 Jeep service was exceptional as always, thanks to David, my service advisor and Premier’s experienced service technicians. Thank you again for your great work. More

by rwrossetti@verizon.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Nickerson
Dec 10, 2020 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

This is what we like to hear! David is a huge asset to our service team, and we're so happy you had the opportunity of working with him! See you next time at Premier Cape Cod!

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