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Premier Chrysler Dodge Jeep RAM Cape Cod - Service Center

Hyannis, MA

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542 Reviews

542 Reviews of Premier Chrysler Dodge Jeep RAM Cape Cod - Service Center

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December 08, 2020

As usual, the service was great! Everyone is always friendly and helpful. I just bought a new vehicle at Premier and it needed an inspection sticker. It was quick and the waiting area is great. More

by Sheri Choate
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Martin
Dec 09, 2020 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

We can't thank you enough for your review, Sheri! We hope to provide all customers with this level of service! See you next time at Premier Cape Cod!

December 07, 2020

I have 2 problems the cargo lights keep coming on for no reason and the center console gets stuck shut, unfortunately the technician was unable to diagnose the problem during the repair visit. One cargo lig More

by jskjjjs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michelle Martin
Jan 21, 2021 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

Thank you for taking the time to share about your service visit. We're sorry to hear about your negative experience, and wish to discuss this further. Please reach out to our service team.

Jan 21, 2021 -

jskjjjs responded

Not only were you unable to diagnose my problem, but you charged me $32.00 to replace a cargo light that burnt out because of the problem. (cargo lights coming on constantly) This was a 2 minute fix that required taking 2 lens screws out and putting a new bulb in . While waiting in the lounge for my vehicle I read your newspaper articles on the wall and thought I'll buy my next Ram here, but after my experience with your service department I never will

December 05, 2020

Called Jeep to get an oil change and fix a headlight bulb that went out. Jeep got us in quickly and even helped with my question about why my tire pressure kept decreasing. They ended up finding a screw in m More

by JuneA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Martin, Dave Nickerson
Dec 07, 2020 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

Thank you for visiting our service team at Premier Cape Cod! We appreciate your kind review! See you next time!

December 05, 2020

I dropped the jeep off. I left the keys with Michelle and walked the dog and came back in a hour and everything was done. The oil was changed,rotated the tires and inspected the car. I signed my name and off More

by Maggiets
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Martin
Dec 07, 2020 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

Thank you for your kind feedback! We're so happy to hear that Michelle worked hard to provide you with a quick review! See you next time at Premier Cape Cod!

December 04, 2020

The maintenance work was fine but I wanted another key Fab so I paid $200+for key fab and when they went to program it the service person said to me did you tell him it had an automatic start and I said n More

by Markbkiefer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dave Nickerson
Jan 21, 2021 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

Hi Mark, I apologize for the late response. We want to thank you for your business, but we're sorry to hear about the miscommunication. If you have any further questions about your key fob, please feel free to reach out to our service team.

December 03, 2020

I appreciate the dealership for its professionalism, friendliness, responsiveness and communication. I like being updated about my vehicle through text messages and I am completely satisfied More

by cathleenbean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Olivea Eldredge
Dec 04, 2020 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

We love hearing from our satisfied customers, Cathleen! See you next time at Premier Cape Cod!

December 02, 2020

Very prompt service . Service writer was very polite and efficient . Does Bob Studley own the place yet ? He was there when I bought my 2000 Viper from Central Cape Dodge . It's good to know you have a More

by rtwbish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Martin, Danielle Laham, Olivea Eldredge
Dec 03, 2020 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

Thank you for your review, Bob! Our team at Premier Cape Cod appreciates your business and looks forward to having you as a customer for life!

November 30, 2020

The service group is great and always friendly, attentive, and keep you informed on the progress of your vehicle service. They are great to deal with. More

by jtzimorangas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Laham, Dave Nickerson
Nov 30, 2020 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

We really appreciate you taking the time to leave Premier Cape Cod this awesome review, thank you!

November 28, 2020

Interacting with David who greeted us and took care of us made the service appointment pleasant . He was very friendly and remembered me from months ago. More

by beaches3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Nickerson
Nov 30, 2020 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

Thanks for the great review - we'll be sure to share with David! We're grateful to have you as a Premier Cape Cod customer and we look forward to your next visit!

November 26, 2020

Olivia was not given the proper technical support she needed. I stated my problem on a index card and that was given to Olivia to pass on the shop. The instructions were not followed and the problem More

by hebmtb@aol.com
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Olivea Eldredge
Dec 14, 2020 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

Thank you for taking the time to share your feedback. We pride ourselves on providing the best experience for our customers, and it's hard to hear we missed the mark during your recent visit. We would love the opportunity to provide better service during your next visit. Please feel free to call and set up another appointment.

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