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Premier Chrysler Dodge Jeep RAM Cape Cod - Service Center

Hyannis, MA

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542 Reviews

542 Reviews of Premier Chrysler Dodge Jeep RAM Cape Cod - Service Center

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November 14, 2020

Very disappointed. I had dropped vehicle off on a Saturday and rented a car. Michelle calls me in the following Tuesday that the car was all ready. The check engine light went right back on. the Jeep More

by jrosati
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michelle / Danielle , Michelle Martin, Danielle Laham
Dec 14, 2020 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

We apologize for the lack of communication during your service appointment last month. If you have any further concerns, feel free to reach out.

November 12, 2020

Brought my Ram in for a airbag recall and they broke the heater door. They said it wasn’t related to the recall and charged me for the repair...$853.00! They later admitted they broke the heater door and More

by NeverAgain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danielle Laham
Dec 14, 2020 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

We're sorry to hear we lost your business. We expect the best for all of our customers, and it's hard to hear we let you down during your service visit last month. If you have any additional feedback, feel free to reach out.

November 06, 2020

Premier Jeep Service Department is wonderful. They were able to help me service my Jeep Grand Cherokee in an emergency while i was visiting Cape Cod! More

by Max
Recommend Dealer
Yes
Employees Worked With
Olivea Eldredge
Nov 06, 2020 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

Thank you for choosing Premier Cape Cod for all of your service needs, Max!

November 05, 2020

Jeep was covered under Max care program and had an electrical failure on highway. Towed to Premier and they first told me it was a computer problem, then took 11 days to just change the battery and s More

by Chris
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danielle Laham, Dave Nickerson
Dec 14, 2020 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

Hi Chris, we're sorry for the inconvenience. We wish the best for our customers, and it's hard to hear we didn't earn your high rating. Please contact us if you wish to discuss this further.

Jan 07, 2021 -

Chris responded

Hello Premier, I have reached out multiple times to further discuss. It is clear your position is to burden me with the full 11 days for a rental to simply change a battery for a car under a service plan that had an identified electrical problem. I had asked for potential remedies, but you unfortunately have not shown any desire to resolve this. This has been an extremely frustrating experience. You have my contact info when you have a resolution.

November 01, 2020

Awesome service, the car was ready on time, meanwhile the loaner was very comfortable. Michelle was wonderful. She kept me informed about the progress & she was very friendly & professional! More

by ktmiller02
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Martin
Nov 02, 2020 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

Thank you for taking the time to share your experience with Michelle at Premier Cape Cod! We appreciate your 5-star review! See you next time!

October 31, 2020

Easy drop off and pick up. Friendly customer service associates. Researched my issue which was found to be covered under an extended warranty. Thank you More

by bkilroy94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Nickerson
Nov 02, 2020 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

Thank you for sharing your feedback at Premier Cape Cod! We look forward to your next visit!

October 29, 2020

I purchased a liner for my new Ram, pick up truck; also, a step for entrance, and a cover for the rear; everything was installed except liner for tail gate, was told to have my guys install tail gate liner; More

by MERLESENA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michelle Martin, Paul Larsen, Dave Nickerson
Nov 17, 2020 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

Thank you for your feedback. I am sorry to hear that we fell short of your expectations. If you still require assistance with the tailgate liner we would be happy to assist. Please contact Chris Laham, General Manager 508-815-5000

Nov 17, 2020 -

MERLESENA responded

I’m all set, thanks anyways

October 22, 2020

Went in for a state inspection without an appointment. Andre checked with service and I was on my way in half an hour. 24 25 More

by MaximumSteel
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Sheridan
Oct 23, 2020 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

We are so happy our Premier Cape Cod service team earned your five stars. Thank you for taking the time to leave us a review!

October 21, 2020

GREAT! Great great great great great great great great great great great great great great great great great great great great great great great great More

by maniatisdw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Martin, Danielle Laham, Dave Nickerson, Olivea Eldredge, Andrew Sheridan
Oct 22, 2020 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

Thank you for your confidence in Premier Cape Cod, and for your business. We are thankful to have you as a customer.

October 20, 2020

Great customer service experience overall great place for getting your car service or to make a purchase on a new ride they have everything you need More

by Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Martin, Danielle Laham, Dave Nickerson, Olivea Eldredge, Andrew Sheridan
Oct 26, 2020 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

Thank you for your 5-stars, Lee! We look forward to working with you at Premier Cape Cod again!

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